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Find a Location

FlooringInc.com has 1 locations, listed below.

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    Business ProfileforFlooringInc.com

    Floor Materials
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.37/5stars

    Average of 462 Customer Reviews

    Customer Complaints

    85 complaints closed in last 3 years

    25 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/16/2008

    Years in Business: 18

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This business offers flooring materials.

    Products & Services

    Gym Flooring, Weight Room Flooring, Garage Flooring, Playground Flooring, Gym Flooring, Weight Room Flooring, Garage Flooring, Playground Flooring, Foam Tiles, Kids Mats, Laminate Flooring, Engineered Wood Flooring, Cork Flooring, Vinyl Tiles, Vinyl Planks, Vinyl Rolls, Carpet Tiles

    Business Details

    Location of This Business
    11201 N Tatum Blvd Ste 300 PMB 34787, Phoenix, AZ 85028-6039
    BBB File Opened:
    5/9/2008
    Years in Business:
    18
    Business Started:
    5/14/2006
    Business Started Locally:
    5/14/2007
    Business Incorporated:
    4/19/2007
    Accredited Since:
    5/16/2008
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • IncStores LLC
    • Rubber Flooring
    • Rubber Flooring Inc
    • FoamTiles.com
    • GarageFlooringInc.com
    • IncStores.com
    • Rubberflooringinc.com
    Business Management
    • Mr. Chuck F Chan, Finance Member
    • Mr. Anthony Schmidt, Member
    • Mr. Kurt Leitinger, Member
    • Ms. Alicia Vitte, Customer Service Manager
    Contact Information

    Principal

    • Mr. Chuck F Chan, Finance Member
    • Mr. Anthony Schmidt, Member
    • Mr. Kurt Leitinger, Member

    Customer Contact

    • Mr. Chuck F Chan, Finance Member
    • Ms. Alicia Vitte, Customer Service Manager
    Additional Contact Information

    Email Addresses

    Website Addresses

    Customer Complaints

    85 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/07/2024

    Complaint Type:
    Delivery Issues
    Status:
    Resolved
    Ordered Flooring on April 19. Was told it was on backorder until June. Got an update with Tracking on 5/22. Yet it just said awaiting pickup. Emailed to ask if they do the sketchy create a label to appear to be fast and then don't ship for weeks. Was told the next day 5/23 on same label it shows going out. Yet I track and it's still awaiting pickup since 5/22. No on responds to emails, you call, it says 2 min eta and after 10 mins, it tells me I called outside of their open window ending at 7pm EST. Its 2:50pm EST. Chat can't find anyone. Is this a scam? I just want my order Order *******
    Read More

    Customer Reviews

    462 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Mark S

    1 star

    07/12/2024

    Ordered the Nitro Flex Tiles with the purpose of covering my shop floor to give it it a nice professional visual appeal. That is the only good thing about these tiles. These are supposed to be an interlocking floating floor system with the ability to replace tiles as needed. Here are several problems with them. The first being, they cannot come into contact with direct sunlight for more than about 1-2 minutes otherwise they expand to the point were they pop up and deform to the point that they cause tripping hazards. So if you have a garage door that gets any sunlight whatsoever, forget about leaving the door open while you work. The only time you have is to pull a vehicle in or out and close the door immediately otherwise they start to expand and buckle and pop out of the seems. Then the best part is, when they cool back down to room temp, the affected tiles do not contract back to original size and won't lock back in to the tiles they originally popped out from so all the tiles that were affected now have lips from the interference of the locking tabs or the edge of the tile next to or adjacent to. Who knows if these tiles will contract enough to lock back in at any point without being warped. Second reason is even if the tiles don't see direct sunlight, any tiles that have an abject on them such as a workbench, mill, lathe, air compressor etc that does't allow the tile to expand and contract with surrounding tiles, the tiles around those tiles that have objects resting on them pop the seams around the base of the object causing lifted areas and I have tripped over them many times now and Im sure at some point this will cause an injury of some sort. I contacted the company and their response to the problem was to glue the affected tiles to the concrete which completely defeats the purpose of a floating floor with the ability to replace individual tiles. Unfortunately I don't have enough room to complete my review but my advice would be to STAY AWAY!!!!!

    FlooringInc.com Response

    07/17/2024

    ****, I am sorry that you are having such a hard time with the tiles expanding due to the heat. When these were installed may I ask if a sufficient gap was made between the wall and the tiles to allow for expansion? If a gap of at least 4.5mm was left then these tiles will buckle when the sun hits them and they heat up. : When piecing interlocking tiles together, adhesives are usually not used since the weight of the product is enough to keep the floor tiles from moving. However, if you do experience movement and would like to ensure that the tiles do not slide at all, you can use some double-sided tape or mat tape around the perimeter of the installation to prevent any movement.

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

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