Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased carpet from Flooring **** after speaking with a representative on the phone who explicitly assured me that the product would be delivered on March 19, 2025. Based on this confirmation, I scheduled related installations and made plans around that date.However, the carpet did not arrive as promised. I spent an entire day on hold, repeatedly being disconnected before I could reach a representative. When I finally got through, I was told the delivery would happen Friday, March 21. I waited again on hold that day for hours, only to be told the new delivery date would be March 24.That date also passed without delivery and I later found out it was because Flooring **** failed to pay the trucking company, which is completely unacceptable.The customer service experience has been horrible it is nearly impossible to reach anyone, and Ive been given misleading or outright false information at every turn. I now feel like Ive been scammed, as Ive paid for a product I have yet to receive, with no reliable communication or resolution from the company.

  

  Business Response

  Date: 04/04/2025

  Thank you for bringing this to our attention, and we sincerely apologize for the frustrating experience youve had.
  We understand how important timely delivery is, especially when coordinating installations and other related plans. Were very sorry to hear that the information you received caused disruption and confusion. While our goal is always to provide accurate shipping timelines and clear communication, in this case, we clearly fell short and for that, we deeply regret the inconvenience caused.
  Were glad to confirm that your order has since been delivered, and we hope the product meets your expectations. If theres anything further we can assist with or if youd like to speak directly with a supervisor, please dont hesitate to reach out to us at ************. We truly appreciate your patience and thank you for giving us the opportunity to resolve this.

• Initial Complaint

  Date:03/22/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 380 titles and 20 edges from Flooring, **** They charged my account 5 days ago and only shipped the edging. They have not shipped the tiles. They won't answer the phone. They won't answer my emails. They won't return my calls.

  

  Business Response

  Date: 03/26/2025

  The customer has requested to cancel this order which has been processed and she can expect to see the refund reflected in her account in 3-5 days depending on her financial institution 

  Customer Answer

  Date: 03/27/2025

  Although they have said they canceled the order, it still shows "processing" on their website. I don't trust that they have canceled the order. I will accept the cancelation if and when they actually do so. 

  

  Business Response

  Date: 04/01/2025

  The customer was refunded and if she received the refund her order is canceled it will show processing as it will not make any movement she does not need to worry about the order shipping 

  Customer Answer

  Date: 04/15/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *********
  
   
  

• Initial Complaint

  Date:03/13/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made a purchase from Flooring **** on 02/27/********* we are, on 03/13. No update, a fake tracking number, and $3,000.00 down the drain.I have called numerous times, have not been able to speak to someone.The only time I was able to speak to someone, was when I called a few days prior and asked why my order has not been shipped out yet. I was met with "our manufacturer is out of this specific color, but we will try our best to get you this specific color". Later that evening, they magically found 500+ garage floor tiles, in that color, and claimed they were shipping it out.The next morning, my order is considered "complete" on their end, however the tracking number that I was provided, is fake and is not a ***** Tracking Number. I have contacted *****, they have told me they do not have an order for this delivery address, or from this carrier or manufacturer.I am 24 hours away from not only calling the police as this is considered theft, but also filing a civil suit for much, much more money than I have spent. We are not able to open our business due to this horrible company.Given their reviews, I am not sure how they are still legally allowed to operate and collect money.

  

  Business Response

  Date: 03/14/2025

  Our customer placed an order on 2/27/25 for
  508 Nitro Tiles Vented Pattern Black
  507 Nitro Tiles Vented Pattern Graphite
  64 Male Edges
  64 Female Edges
  4 Corner Edges
  The order shipped freight via freight carrier R&L Carriers, tracking number I773720469, due to its size and volume. This explains the complainant's inability to track the shipment through ****** Delivery Confirmation: Our records confirm delivery of the order on March 14, 2025, by R&L Carriers.
  
  Flooring **** acknowledges the customers difficulty reaching us by phone. We possess records of multiple attempts to contact the customer via chat, email and phone to update the customer on the shipment.
  Inventory Discrepancy: We acknowledge the error in the initial inventory report and the subsequent correction.
  Supporting Documentation:
  
  Flooring **** is able to provide the BBB with supporting documentation, including:
  Proof of shipment via R&L Carriers.
  Delivery confirmation from R&L Carriers.
  Records of attempted communication with the customer.
  Resolution:
  
  Flooring **** believes the order has been successfully delivered. We are always open to further communication with the complainant through the BBB to resolve any remaining concerns and provide the requested documentation.

• Initial Complaint

  Date:02/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order date: 1/27/25 Confirmation#: ********* 1-4 Gallon bucket 7800 Supreme Hybrid Polymer Adhesive Amount: $320.99 charged to our credit card on 1/28/25 *Received confirmation email *Stated 2-3 business days *As of 2/27/25 never received product *We are a business so we had to order from another company and pay more for the product and pay for expedited shipping because we were under contract to get the project completed.*We tried calling only to be on hold for 35 min and no one picked up. *Tried emailing: ********************************************** (that was provided on email confirmation) only to have emails NON DELIVERABLE. *Tried their website chat box: Auto robot stated they were directing me to an agent and no one ever appeared. *Want order cancelled *Want credit card charge refunded *Although we paid the charge on time to credit card company, we are now filing a dispute.BBB reviews are EXACTLY as I stated above. This is disgusting that that is the ONLY time Flooring **** has responded is because it was posted!!!

• Initial Complaint

  Date:01/27/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased flooring via website on Jan 13 2025. Credit card was charged $1,566.16 ($1,077.98 for flooring, $411.49 shipping, $76.69 tax). Still says it "processing". No further information from FlooringInc. Tried calling customer service My wife has spent hours on the phone with FlooringInc customer service loop saying they wait time is 8 minutes then dropping the call. The ability to have you call back and text back is not working either. This is starting to feel like a fraudulent transaction. I need to know when this item will be shipping and what is the reason for the continued delay. I want communication back from FlooringInc immediately. I also want some sort of apology for really poor customer service and business processes.

  

  Business Response

  Date: 02/04/2025

  We left a voicemail and email for this customer letting her know of the esd and timeframes. Her order has been delivered with RL Carriers Pro Number: I264202398. It was delivered on 2/3. At this time the customer has the entirety of their order. 

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered flooring from this company on 1-5-25. They claimed they shipped it on 1-4-25 according to the tracking number but it has not actually shipped. I have called, texted and used their chat feature to contact the company. No one has gotten back to me at all. Either ship the flooring or refund me.

  

  Business Response

  Date: 01/16/2025

  This order is scheduled to ship tomorrow on 1/17 per the manufacturer. Tracking will be sent to the customer tomorrow once it is available 

• Initial Complaint

  Date:01/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Placed on Dec 3, 2024, 7:09:43 PM, I placed an order for: 3/8" Heavy Duty Rubber Rolls, Qty: 2, Custom Length:19 Colors:Confetti - Quick Ship Select An Option:4' Wide, $256.88 3/8" Heavy Duty Rubber, Rolls Qty: 1 Custom Length:16 Colors:Confetti - Quick Ship Select An Option:4' Wide, $108.16 My shipment arrived significantly late and contained only the 19 ft rolls. The 16 ft roll was not delivered. I contacted customer service to no resolution. It is nearly impossible to reach anyone or get a clear answer. I have been trying to get an answer now for multiple weeks. At this point, I am planning to pursue legal action as this is significantly disrupted our construction process.

  

  Business Response

  Date: 01/08/2025

  The missing roll was replaced by the manufacturer and shipped out last week. If the customer has not received it please let us know so we can resolve this issue 

• Initial Complaint

  Date:12/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The entire process with Flooringinc.com was an unmitigated disaster. After processing my order and charging my credit card, it took them three weeks to tell me that the gym flooring I wanted was out of stock. After choosing a new option, it took another three weeks to ship despite paying over $600 in shipping fees. Then, to top it all off, thes geniuses gave the wrong zip code to the shipper and my flooring was delivered to the wrong state! They could not have done a worse job if they tried. I ended up paying for a $450 storage unit for an extra month to hold my gym equipment because of this company's incompetence.

  

  Business Response

  Date: 12/31/2024

  Thank you for sharing your concerns with us. We sincerely apologize for the frustration and inconvenience youve experienced during your recent order process.
  After reviewing the details of your case, we can confirm that our customer service team has been in communication with you throughout the process. We understand that you were informed about the stock issue, and we worked diligently to find an alternative flooring option that met your needs. We also took steps to coordinate the shipping with our carrier to ensure timely delivery, and we sincerely regret the mistake with the zip code that led to the delivery being delayed.
  Were pleased to inform you that your order is now en route to the delivering terminal. Once it arrives, the carrier will contact you directly to arrange the final delivery at your convenience. We truly understand the importance of getting your flooring to you without further delay, and we are confident that the final step will go smoothly.
  We appreciate your patience throughout this process and remain committed to ensuring your satisfaction. If you have any further questions or need additional assistance, please feel free to reach out directly.

  Customer Answer

  Date: 12/31/2024

  The shipping mistake is inexcusable given that I paid over $600 for it. Moreover, I had to pay an additional fee for my storage pod to hold my gym equipment while waiting for the shipment to arrive. I want my shipping refunded immediately. 

  

  Business Response

  Date: 01/08/2025

  We will be happy to assist with a credit on the order. We need to review a little further before we can do so and will contact the customer with the credit amount and next steps 

• Initial Complaint

  Date:12/19/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered rubber flooring through the website www.flooringinc.com which was advertised as "quick ship" with expectations of my product shipping with in 1 to 3 business days as it is stated on the website. I made the order on November 30th and paid a total of $1099.86 (Order Number *********). I contacted the business on December 5th asking for an update because it was past the advertised time. I was finally contacted back on December 10th stating that there was an issue in their system, but they would prioritize getting the order processed and shipped as soon as possible. On December 13th and 16th I tried to contact the company to cancel the order and there had been no further responses to my requests. It's now December 19th, multiple emails, live chats through their website and phone calls have gone unanswered. They also advertise that phone calls are the quickest way to contact them. When I called, the automated system states you can hold your place in the queue and get a callback. I've done this multiple times over the past week and there has been no call back. If you stay on the line, the system asks you to leave a voicemail after 30 minutes of waiting. This was the case for every phone call I've made. I have tried contacting the company every day for the past week in regards to a refund and have gotten no response. This lack of customer service is not acceptable.

  

  Business Response

  Date: 12/20/2024

  We are working on getting a status update for this customer and will email him as soon as we have one. If he wants to proceed with cancelation he can let us know and will assist. 

  Customer Answer

  Date: 12/22/2024

   I still have not been contacted by the business regarding an update on my order. I would like the order to be cancelled and a full refund to be issued.

  

  Business Response

  Date: 12/23/2024

  We have received the customers message and his request to cancel we are working on it now and will provide a confirmation as long as this order has not shipped 

  Customer Answer

  Date: 01/08/2025

  
  Better Business Bureau:

  I received a refund for my order last week after I attempted to contact the company directly 3 more times after this complaint was filed. The business's response to this complaint shows there is further disconnect between their customer support team. Although I still believe the company is extremely unprofessional when it comes to customer service and their website is misleading, this complaint can be considered resolved.
  
  Regards,
  
  ******* *******
  
   
  

• Initial Complaint

  Date:12/17/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order two weeks ago and have called numerous times, only to be stuck in their phone carousel system. The system is designed to disconnect you and leave you in a loop. After figuring this out and waiting in the 5-minute queue for over an hour, you might finally reach someone. However, the callback system doesn't work, and neither does the chat service.I've been told they can't refund my money until the items are shipped, but they can't verify if the items have been shipped or provide any updated information. They repeatedly promise a follow-up call with shipping and delivery details, but it never happens. They refuse to cancel the order until they have confirmation, which they can't provide.I even tried contacting the owners directly using a number provided by their CSR via ******, based on a review I left. This number just leads to ************ services and then an inbox. I feel like this is a bait-and-switch situation. I blame myself for not checking their ****** reviews, which would have given me a clear picture of their business operations.

  

  Business Response

  Date: 12/20/2024

  We have contacted the manufacturers for an update on the customers orders. We have been in contact with the customer and advised him we would update him as soon as we hear back regarding the ordered statuses. There are delays due to the holidays but we are working diligently to resolve this for the customer our last contact with him was on Monday and we have requested updates again from the manufacturers. 

  Customer Answer

  Date: 12/20/2024

  That is not true and in-accurate. I have made many attempts to call and receive no pickup now. I have called the line they provided me for direct help, no one answers. I have been unable to contact and get a hold of anyone , I have requested cancellation and have been told they WONT do so until they can verify shipment, but can not verify the shipment for 2 weeks now . . .?

  

  Business Response

  Date: 12/23/2024

  We have been in contact with this customer since 12/16 to get an update for him. He spoke to 2 phone representatives, and a chat representative. His last message to BBB was to cancel so that is what we are working on now. We have confirmed cancelation for the rolls and we are working on the cancelation for the wall base.