ComplaintsforFlooringInc.com

• Initial Complaint

  10/14/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On August 18, 2021 I purchased rubber floor tiles from this company along with some floor sealer and cleaner. The sealer and cleaner arrived promptly. The tiles cost approximately $134 plus tax and the shipping on the order was $50. I was told the tiles could ship as late as September 22. I have called the company twice and both times was told the order was in the process of being shipped from the manufacturer. The second time I called I requested a refund because it was over a week past the latest possible ship date. I received an email stating the order would ship within a few days but still it did not ship. So I sent another email requesting a refund if the order didn't ship within 3 days. They finally sent me a tracking number saying it had shipped on October 4 but 10 days later the tracking number still does not indicate anything was shipped and I have not received the tiles, almost 2 months after I placed the order. I have demanded a refund yet again.

  

  Business response

  10/15/2021

  Dear ****, 
  
  I have reached you personally via email to resolve this issue and the resolution was met.
  
  Tracking information shows now that it is in transit and your shipment will be delivered on Sunday Oct. 17 via FedEx.
  
  We have refunded you a courtesy refund due to delays Transaction Confirmation Transaction 42994974065. 
  
  Again, I would like to apologies for the delays and the inconvenience that occurred with your order.
  
  If you have any further questions please don't hesitate to reach out to me and I will gladly assist you.  
  
  Thank you for your understanding.

• Initial Complaint

  09/21/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Purchased Crash Pad as a donation from family owned company, to sponsor local Cheer Team. Delivered the wrong item.IMPOSSIBLE to get into contact with anyone, except one person who replied stating, "the item was delivered. Are you saying it was not delivered, or it was the wrong item?"......I stated it outright in the SUBJECT LINE; "INAPPROPRIATE ITEM DELIVERED." What's more, I ATTACHED a copy of the ***** report! The item delivered was 1/2 the weight it should have been, PLUS MUCH SMALLER DIMENSIONS. Obviously, took ZERO TIME to actually READ what I wrote to them. Never got any call back. Phone line loops. Online Chat Feature just sends you to email. I asked what WAS delivered... The Coach recommended this company, and I asked if they received it, because their crash pad was DUCT TAPED. I was like.. why is it still duct taped? I just bought them a new one? The Coach, honorably tried to protect them, saying, it was better than having no pad. Extremely poor service. AVOID THEM.

  

  Business response

  09/23/2021

  Good day, Mr. ********** you for letting us know about your crash mat issue. We are truly sorry that the item that they received is smaller than anticipated. We understand your disappointment and apologize for any inconvenience that this may have caused you and the Cheer Company.I have reached out to the cheering company to ask for a photo of the product they received to be able to solve this issue as soon as possible. I am still waiting for them to reply to proceed with the next step.May I ask you to provide us with a photo of the crash mat if they were unable to send us one? Its important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.Thank you
  

• Initial Complaint

  09/21/2021

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  ON LINE ORDER. Ordered rubber flooring from this company on Aug 24, 2021. At no time did they ever indicate how long it would take for product to arrive. I've called them and did an on-line chat with them and they keep putting me off, now telling me it shows a NOVEMBER arrival date. First while on Chat they tried to show me an invoice that said 6-8 week delivery, this is not on any of my receipts. Plus 6-8 week is not NOVEMBER. They immediately debited my credit card for the full amount, $457.92. I called today, *************************************************************** put you on hold while I do that paperwork. Of course she never came back on the line, 15 minutes later. I have emailed them to no response. Below is a cut and paste from my email receipt. you can see it says SHIPS Aug 30. My Order Number: ******* COIN NITRO ROLLS, 7.5' x 20' - Standard grade Stainless Steel 2, 20' long Roll(s)Stainless Steel ships 08/30/2021

  

  Business response

  09/22/2021

  Good ******************, 
  
  Im sorry to hear we werent able to meet your expectations, I pulled up your order 3748870 and it seems that weve processed your refund, and you should expect to see the amount credited to your account in about 3 to 5 business days.
  
  Below is a summary:
  
  Transaction ID: *********** Payment Method: XXXX3815 Amount: USD (******) Customer Name: ***************************
  
  
  Once more, we apologize for the inconvenience this has caused you. 
  
  Thank you 
  

  Customer response

  09/23/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, I.E., Actually get my refund to my credit card,  if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  09/07/2021

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I placed my order with rubberflooringinc on their website on 8/23/21 for 131 , 1 MMA mats. My order number is ******* and my purchase total was $2,362.01. When placing my order on 8/23, their website advertised 2-day shipping for my order. On 8/24/21, I checked the status of my order and it showed an estimated shipping date of 8/25/21. On 8/27, the estimated ship date had then been CHANGED to 9/23. I immediately called and was told that the order had processed and that it was a computer error. Representative assumed my order would be out for delivery the next day. On 9/1, I called to get an update because again, their computer error prevented me from checking the status online. I was told that my order had been shipped to the wrong customer and they had to wait until it was received at their warehouse before shipping it to me. On 9/3, I was told they still didnt know where my order was & I was told to just wait. It is now 9/7, and I was just told they still have NO INFORMATION!

  

  Business response

  09/10/2021

  Dear *******
  
  I understand how it can be frustrating to purchase a product and not have it on time, so hopefully, I can get this sorted out for you. If not, Ill be happy to issue you a full refund.As our representative informed you, we did indeed ship it on time but mistakenly your order was misdelivered to the wrong address and I sincerely apologize for the inconvenience this issue may have caused you. To solve the issue. I'm here to offer you 4 options;
  1. We issue a credit of $200 and Once the return is completed we can reship to her if there is no damage or loss.
  2. If you can wait until the product is back in stock at the end of this month, we will ship it for you and We issue a credit of $200.
  3. We can cancel the whole order and refund it in full.
  4. We can offer you a similar product that is in stock and can be a quick ship and We issue our highest discount on the new order. I'm here to assist you in finding the right product for you.
  Once more, we apologize for the inconvenience this has caused you. As for your request for a 50% refund While we are unable to provide a refund at this time, we value your business and would like to offer you $200 for the delays that you encountered.
  Please let me know how youd like to proceed.
  
  
  
  Regards,

  Customer response

  09/10/2021

  I am currently working with the manager ****** on this issue. After speaking with him just yesterday evening, he admitted that they have no idea where the package went or is located. The fact that it was delivered to the wrong address does not justify nor relieves your company of any liability. 
  
   
  

• Initial Complaint

  09/06/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Website shows a 25% off deal. I ordered samples. I got an email re: ordering after receiving samples and receiving a 28% discount. No mention on either discounts re: can not be combined with other discounts. Proceeded to place an order page and when I applied the 28% discount code, it only gave me an additional 3% off to the already 25%. EXTREMELY misleading and deceptive. I called customer service ad the response was, "I completely understand, it is confusing." I want what was offered. 28% after receiving samples based on price shown online.

  

  Business response

  09/10/2021

  Good Day, *******,
  
  
  Thank you for showing interest in our products. We apologize for the misunderstanding and the confusion on how the discount system works. Our website has a 25% discount on the products currently. In this case, your coupon would give you the better of the 2 deals which is 28% instead of 25%, which is why you see that bump of 3%. We value your request for an extra discount on our products, but upon reviewing you got the correct price for the coupon you received.
  
  
  

  Customer response

  09/10/2021

  Nowhere on your website does it claim that there are two discounts. It shows the 25% discount only. After placing an order for samples, there was an additional 28% discount offered. Never, and no mention, of choosing between one discount or the other, OR  Does it state that the discounts cannot be combined. Extremely misleading, and I believe on purpose, and deceptive. I called customer service to discuss it, I was told by a very nice young lady, that she understands that it is confusing but it is not up to her. She says that other people have been misled by this also. If a company knows that it is misleading, and deceptive, and continues to use such practice, it shows what kind of campaign they are. I will not be using this company and will make sure everyone I know understands how deceptive and misleading this company is. I will be posting negative reviews anywhere and everywhere I can find A place for them. I understand companies make mistakes. Every company does. But it has long been my belief and practice Do not judge a business by the problems they have, but rather by the way they fix their problems. So that is how I will judge this company and why I will leave reviews to properly show the consumer to be aware.

  

  Business response

  09/21/2021

  Good day, *******, 
  I hope everything is great at your end. 
  
  I apologies for the late response, one of our sales representative will reach out to you soon to resolve the discount issue.
  
  Thank you for you understanding and patience. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩