ComplaintsforBingham Equipment Company

• Initial Complaint

  09/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Rented a tractor from this company for spreading gravel on my driveway. Had the tractor delivered and picked up by the company and once they picked up the tractor which they were over a day late picking it up they called approximately 8 hours later and stated there was damage and I would be billed for this without further explanation. I hung up the phone and drove over there unfortunately in my work uniform as I was at work at the time. I was shown the tractor which had a couple of scratches on the box scraper. I was then told this would cost 300 extra dollars. When I questioned about this as I had looked over the tractor several times before returning and cleaned it, the employee got rude with me and just kept saying they have before and after pictures. The employee however admitted they only do the before and after photos at the business once the tractor has already been loaded/unloaded and traveled the 30 minutes each way to deliver so there is no proof where these scratches might of came from. After this the employee then called my work for some reason since I was in my uniform to complain on me checking on the alleged damage to the tractor. Very unprofessional customer service. Beware this ********************** will try to say there is damage to get extra money from you.

  

  Business response

  09/21/2023

  We have agreed to issue the refund to the customer and the complaint is resolved.

• Initial Complaint

  05/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My company, ********** LLC, purchased a used tractor from Bingham Equipment on April 12, 2023 for $44,500. I am on the other side of the country from the seller so the deal was done remotely. Since I couldn't physically inspect the tractor, I spent a lot of time on the phone and looking at photos with the salesman to find out it's condition. The salesman assured me that everything on the tractor was fully operational. I pressed him on this since I have had other bad experiences buying equipment sight-unseen and he told me that he would never sell a machine without everything working and running through their shop. He guaranteed me of this, but I unfortunately did not get this in writing. When the tractor arrived, many components were not working. I immediately contacted the general manager and he denied that there were any problems with the tractor. I pushed him on it and described in detail the issues which included the following: 4 wheel drive not working, creeper gear not working, shuttle shift not working correctly, 3 point hitch not working correctly, tractor nearly empty of hydraulic fluid. He agreed to have one of his technicians talk to my mechanic but he was short on the phone and did not resolve the problems. I called the manager again asking for a $3000 refund for the issues and he told me the tractor was sold "as is" and he would not agree. After three days in ************ we have resolved some of the issues, but the 3 point hitch will require at least 3-4 days of further work and an unknown amount of expensive parts.

  

  Business response

  05/11/2023

  Dear valued customer,
  

  We appreciate you taking the time to share your experience with us. We are sorry to hear that you had issues with the tractor you purchased from **. We take our customers' satisfaction very seriously and we always aim to provide the best possible service and products.

  
  We have reviewed the details of your purchase and we want to assure you that we did everything in our power to provide you with accurate information about the tractor's condition before the sale. As you mentioned, we provided you with photos and a detailed phone conversation with our sales representative.
  Regarding the issues you have raised, we took immediate action to investigate and address them. We invited you to send ** a video of the tractor's performance, which helped ** identify some of the issues. We also had phone conferences and facetime calls with our technician and yours to try to troubleshoot the problems.

  
  Based on our investigation, we have found that some of the issues you experienced were not related to any mechanical failures but rather improper operation or usage of the tractor. For instance, our investigation showed that the 4WD, shuttle, and hydraulic systems were all functioning properly. We also found that the 3-point hitch was working with smaller implements but not with heavier ones, which could be an issue related to weight limits.

  
  We understand that you were disappointed with the response you received from our general manager regarding your request for a refund. Please understand that our policy is to sell used tractors "as is" and we cannot offer refunds for issues that arise after the sale. However, we stand behind our products and we are committed to resolving any issues that our customers may encounter.
  We appreciate your business and we are committed to making things right. If there is anything else we can do to assist you, please do not hesitate to contact us.

  
  Sincerely,
  Bingham Equipment Company 

  Customer response

  05/21/2023

   This response is unacceptable and not factual.  When the tractor arrived at my farm, the 4 wheel drive, creeper, shuttle shift, brakes and three point hitch were not working properly.  The tractor was clearly not checked out by your shop before sending it out.  We have fixed the 4 wheel drive and creeper issue.  The shuttle shift is still having issues.  The brakes are operable but are very soft and we have not addressed that issue yet as we've been primarily trying to fix the three point hitch.  The issue with the three point hitch has nothing to do with our operation of the tractor or the weight limit of the machine.  The tractor is rated to lift ****# but the hitch will only operate normally below 1800#.  Your general manager did allow a technician from your shop to talk briefly with my mechanic but he was not helpful in resolving the problem.  I understand the tractor was sold "as is" but I specifically asked your salesman if everything on the machine was operable and he assured me that it was.  He went to great lengths to tell me that he's been selling tractors for decades and would never let a tractor leave his yard without everything working and running through your shop.  That was an outright lie and these are not small issues we are dealing with because of it.  If you were a reputable business you would do more to correct an obvious problem that was misrepresented.  Your statement that you value my business is completely contrary to how your company has handled this situation.  I now have a $50,000 tractor here that is inoperable and eating up huge amounts of time for my mechanics in our busiest season.  The least you could do is advise on how to get the problem solved since your technicians have worked on these tractors a lot.  That was all I asked of your manager initially but when he failed to offer more technical help I asked for monetary compensation.  Between parts and time I have over $4000 in this tractor since it arrived here.

  

  Business response

  05/22/2023

  Dear **************,
  Thank you for your continued correspondence and for providing us with additional details regarding the issues you encountered with the tractor. We apologize for any frustration or inconvenience this situation has caused you.
  
  
  We want to assure you that we value your business. In light of the challenges you have faced and the unexpected expenses you have incurred, we are willing to offer you a compensation of $3,000, as you initially requested. We hope that this gesture will help alleviate some of the financial burden and demonstrate our commitment to customer satisfaction.

  
  Additionally, we would be more than willing to provide you with technical support and guidance to help resolve the remaining issues with the shuttle shift, brakes, and three-point hitch. Our technicians have extensive experience working with these tractors, and we want to ensure that you receive the necessary assistance to get the tractor fully operational as soon as possible.

  
  Once again, we apologize for the inconvenience and frustration caused by this situation. We appreciate your patience throughout the process. Please let ** know how you would like to proceed, and we will do everything we can to assist you.
  
  Best regards,
  Bingham Equipment Company 
  
  
  

  
  

  Customer response

  05/23/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

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