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Business Profile

Used Car Dealers

U Park We Sell

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

This profile includes complaints for U Park We Sell's headquarters and its corporate-owned locations. To view all corporate locations, see

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U Park We Sell has 2 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/11/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a car from them on December 27th.A little over a month later my car was gone when I went to go to work one morning.The owner ******* picked it up because I was late paying the car insurance. I explained to him that I had been sick and work was slow and it was either feed my daughter or pay the insurance.******* is very unprofessional and rude. I've read other reviews that he picks up cars for the simplest reasons and tries to charge outrageous fees to get your car back plus he keeps the down payment.I don't understand how he's still in business if he's stealing people's money!

    • Initial Complaint

      Date:08/21/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      August 2, I went in to see ******* to get a vehicle finance from U park We Sell . We sell the car broke down the same day four hours later I called *******. He told me to leave the car where it was parked at and he will send a tow truck to come in to the office two days later so he can switch me out cars August 5 he put me in another vehicle. They broke down the same day later on that day when I called him and let him know he told me h*** have the vehicle towed when I went into the office. He told me he wasnt giving me back my vehicle nor my money and dont care about no contract that we signed.

    • Initial Complaint

      Date:12/04/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I leased a Jeep Renegade 2018 with ****** miles on September 1st 2023. On September 19th the car broke down while I was driving it. The dealership came to tow the car and then refused to give the car back to me. They told me that since I had changed residences in the course of the 19th days I was in possession of the car that "the bank" had backed out of my loan and that I was no longer eligible to have the car. When I asked how they knew I moved, they said that they had been tracking my car and my whereabouts. Upon further inspection of the lease agreement, after asking my mom to take a look at it, we noticed that "U Park We Sell" was listed as the "creditor", meaning they pulled the financing and kept the car and my downpayment and September payment, even though I was only is possession of the car for 19 days. Also, the mileage on the car changed from ****** to ******* in the course of that 19 days. Text to my mom about that attached. In short:I would like my payment refunded a prorated amount for the time I had the car. I never signed an agreement that said they could track my car 24/7. The tracking section in the lease agreement says they can ONLY track my car in case of non-payment/repossession. Tracking 24/7 without approval from the buyer is illegal.They just relisted the Jeep on their website on October 22nd with the same mileage they sold it to me on September 1st, which is false advertising for the next consumer.

    • Initial Complaint

      Date:11/08/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went here after looking for a doge charger solo sd that he didnt have any dodge charger I was suppose to be at a different dealership for the car I wanted solo kept pushing that he has cars *and due to the fact I needed a car that same day is why I went along with his process* to sum everything up I picked out and Audi we did all the paper work at the time I was working at ******* financial services and also Uber eats solo insisted that I just give my ******* employment, Within 4 days my engine had blew out (which that left me with no transportation to get to work and I lost my job due to that )I requested if solo can refund my money of get me in a new car (also the car was not serviced at all it was my first time getting a car by myself so I felt like he took advantage) after a week or 2 solo got me into a **** fusion he also switched the banks that approved my loan and when I call about my pmts they sd that I was not in the system which was a little weird but I didnt pay any mind to it after 3 days solo had my car was repossessed I called solo and he denied it I went to the business in person and nobody could tell me what happened after that I was left with nothing and my son needed to be picked up and taken to daycare and I lost my job due to bad business bad cars (and Im not the only one whos had problems with this business) when I gave them my last just so I can get to work.

    • Initial Complaint

      Date:07/27/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company upark wesell on may 22 sold me a ****** Altima saying the car was in tip top condition but after having the vehicle for only a month I found out it has never had any service done to it the front end was completely messed up and I found out they had deleted and hidden a transmission code and I have tried contacting them to give the car back for the last month and they have not worked with me they have blocked my number and anytime I talk to them over the phone they never give me a straight answer

    • Initial Complaint

      Date:05/25/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a vehicle from this car lot in February 2022, the advertised price was $8995 around Oct 2022 they repossessed without any written notice. I was able to get the car back after paying my past due balance with an additional fee from them having it towed. My recent issue is that while I was in the hospital, I received several texts & an email asking me if I had the keys. I was confused until I finally received a message that they had repossessed the car again from the hospital parking lot while I was in it. Again, I did not receive any written notification at all, I also was only 2 weeks late with my payment. I have currently been receiving home health care so I have had my mother communicating with them, they are asking her if she has the keys as well & that I will have to pay another tow fee for them taking the vehicle again.Now I do understand that I have to pay what I owe however, I do not feel that they should be allowed to just come & take my car whenever they feel like it then to pretty much bully me with paying additional fees to get it back. I am disabled & really need to have my vehicle without the additional pressure & stress of them just coming & taking it whenever they feel like it.

    U Park We Sell is NOT a BBB Accredited Business.

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