We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Window Shades

Blinds Chalet LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/29/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased 5 custom blinds on 4/30/24. Received blinds on 5/22/24. Color ordered was Driftwood which is clearly shown as brown on their website. Blinds received were light colored with green markings. Their website states there could be slight variation but this isnt even in the same category. I contacted them with my concerns. They stated no refund would be issued. Their photos are complete misrepresentations of the product being sold. I want to return the product for a refund.

    Business Response

    Date: 05/31/2024

    Hi *****, 

    I'm sorry to hear that you are not satisfied with the color of the shades. The shades are made of bamboo and as explained on prior communication the natural product will have many color/texture variations. Additionally, the colors will appear depending on which monitor/phone screen it is viewed. For this reason we do offer free sample swatches of the fabrics/materials for our custom made products. I don't see that free samples were ordered. I can offer you a 10% compensation refund.  

    Customer Answer

    Date: 06/07/2024

    I do not accept your offer.  Your website says that there is a possibility of a slight variation in color.  This is not a slight variation.  Has nothing to do with the screen its being viewed on.  I can also provide photos from 10 different screens.  None of them will show the product color of what we received.  

    I want a 100% refund. I will return the products. 

  • Initial Complaint

    Date:12/05/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order: ******* Had blinds installed by a hired contractor on November 24. I ordered 4 blinds. Three blinds in the color warm cocoa and one blind in antique pewter. After taking down my existing blinds and putting up the hardware my contractor advised me all the blinds appeared to be the same color a light gray. I used the contact us form on the website immediately after inspecting my contractors work. I followed up with a direct email as there was not auto reply after using the online form that my contact request was received. After multiple back and forth emails they reached out to the manufacturer who advised they were correctly fabricated.I have samples in hand for the color warm cocoa and antique pewter from blinds chalet that show the blinds received DO NOT match the color samples which are the same colors you see online.They have asked me to donate the blinds to a charity and they will refund a portion of my blind costs. This makes no sense as to the unique size of the windows who would want these blinds, not to mention removing brackets and leaving me without any window coverings. I will also have to pay another $100 on top of the cost for ordering new blinds to get new blinds reinstalled. A better plan is to work with the manufacturer with a sample in hand (as I have) to have the blinds remade and shipped to ******* (their HQ) to ensure the color is correct. I have images of the samples next to the blinds and there is absolutely NO COLOR MATCH!!! Light gray blinds do not match the decor of my room which is why I ordered warm cocoa for three of the blinds. This company is not putting the customer first. Manufacturers make errors all the time. I can share a video of the blinds and samples.

    Business Response

    Date: 12/11/2023

    Hi, 

    I'm sorry to hear that the shade colors were not to your liking. Normally we would not accept returns for custom made window blinds and shades, however, an exception has been made. You can send the product back to the address below within 30 days and a full refund will be issued. 


    Blinds Chalet
    Ref #: 1072055 
    1946 **************************** #*** 
    ****, ** *****

  • Initial Complaint

    Date:12/13/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 8 Silverscreen solar shades from Blinds Chalet (order #*******), which were shipped to me on June, 18th, 2022. On November, 3rd 2022, the Silverscreen fabric (the blind itself) detached from its roller and fell to the ground. I wrote to the company asking for help gluing the fabric back to the roller. I needed to know what type of glue I would need and how to disassemble and re-assemble the roller from the case and motor. ******************* responded to my email asking for a picture, which I sent. I have sent 5 emails asking for a follow-up response and nobody has answered since then. Since the company has not been willing to work with me to fix the blind, I would like to receive a replacement blind.

    Business Response

    Date: 12/15/2022

    We have communicated to the customer that the shade she reported an issue will be remade at no cost to customer. She has acknowledge receipt of communication and is ok with the resolution.

    Customer Answer

    Date: 12/15/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    **********************************

     

Blinds Chalet LLC is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.