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Business Profile

New Car Dealers

Peoria Subaru
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BBB Accredited BusinessA-Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/05/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I began working with ***** (the sales **** on 06/02/2024 to look at a used 2021 Subaru Impreza. ***** felt it was more practical to purchase a new 2024 Impreza because of the similar pricing. I went back and forth a few times with *****. ***** first came back to me with the best Out the Door (OTD) total of a little over $28,000. I told ***** I would not move forward with that amount at which ***** came back with a new best OTD of a little over $27,000. I stated I was comfortable at exactly $26,000. ***** came back and told me the absolute best would be $26,500. I agreed to this amount over text message. *****, asked me to give him a chance to qualify me with his lender (Subaru Motor Finance). I completed the application and let ***** know that I am only authorizing 2 hard inquires. One with the dealer itself and one with Subaru. ***** came back to me and stated I qualified for 5.9% APR with zero down and a 60 month term. When I came to the dealership on 6/3/24 I was denied the right to see the finance numbers in writing before purchasing insurance. ******** manager became upset when I stepped outside to clarify the legality of this practice with a family member to the point of printing out the paperwork I asked for originally and shoving it in my face(literally). I ended up going home to sleep on it. I came back on 06/04/2024 at which I was told I need to have an insurance policy before they could complete the deal. I purchased a policy with progressive to start 8 days out since it lowered the premium by $250+. I was then told it had to be dated for today or I could not have the car unless I put a non-refundable deposit of $500 to hold it until 06/12/2024. I felt pressured and walked away at 12:04pm from the deal all together and canceled the insurance policy. After I left the dealership did not respect my request to limit hard inquires and added 6 extra inquires after 7pm from different lenders without my permission and knowing I had no intent to move forward.

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