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Complaint Details
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Initial Complaint
06/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I began working with ***** (the sales **** on 06/02/2024 to look at a used 2021 Subaru Impreza. ***** felt it was more practical to purchase a new 2024 Impreza because of the similar pricing. I went back and forth a few times with *****. ***** first came back to me with the best Out the Door (OTD) total of a little over $28,000. I told ***** I would not move forward with that amount at which ***** came back with a new best OTD of a little over $27,000. I stated I was comfortable at exactly $26,000. ***** came back and told me the absolute best would be $26,500. I agreed to this amount over text message. *****, asked me to give him a chance to qualify me with his lender (Subaru Motor Finance). I completed the application and let ***** know that I am only authorizing 2 hard inquires. One with the dealer itself and one with Subaru. ***** came back to me and stated I qualified for 5.9% APR with zero down and a 60 month term. When I came to the dealership on 6/3/24 I was denied the right to see the finance numbers in writing before purchasing insurance. ******** manager became upset when I stepped outside to clarify the legality of this practice with a family member to the point of printing out the paperwork I asked for originally and shoving it in my face(literally). I ended up going home to sleep on it. I came back on 06/04/2024 at which I was told I need to have an insurance policy before they could complete the deal. I purchased a policy with progressive to start 8 days out since it lowered the premium by $250+. I was then told it had to be dated for today or I could not have the car unless I put a non-refundable deposit of $500 to hold it until 06/12/2024. I felt pressured and walked away at 12:04pm from the deal all together and canceled the insurance policy. After I left the dealership did not respect my request to limit hard inquires and added 6 extra inquires after 7pm from different lenders without my permission and knowing I had no intent to move forward.Initial Complaint
03/21/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered and upstream driver side oxygen sensor ($164.03) and picked it up. They refused to double check that it was correct because it was ordered using the *** code from the car. It turns out it is not the upstream oxygen sensor, but downstream oxygen sensor and does not fit. They refuse to take it back claimin I should have ordered an air fuel ratio sensor. Their website does not list an air fuel sensor.
Business response
03/23/2022
We are looking into the issue and working on resolving it.
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Customer Complaints Summary
5 total complaints in the last 3 years.
2 complaints closed in the last 12 months.