Business ProfileforCastle Megastore Group

On January 1st I ordered an items online it would normally be out of my price range but due to health issues on both mine and my partners side I decided I might as well try what I could. I was charged. Never received a follow up email. Never a tracking number or the product. It was impossible to get a hold of customer service I wrote 3 emails without response. I reached out via Instagram they then reached customer service on my behalf. I received an email in which they claim my purchase was delivered January 4th. Thats absolutely untrue I received other packages from other companies who did provide tracking numbers. I have an Email from **** of the packages delivered that day none of which is the purchase from castle. They have been absolutely lacking any kind of empathy or care for me as a customer. I call customer service it provides the same email I was ignored by. I replied with photo evidence of the **** email its been two days no response. I would like my money back or my purchase!! Its just not fair especially because its an expensive purchase!!

The customer was sent a response after her first email. Our website directs all customers to check their inbox (including spam and junk folders) for responses from Castle Megastore. Tracking information was sent that verified that the item was delivered. Castle Megastore sent the tracking information that verified the delivery on 01/04/2023 at 12:02 pm. Castle Megastore communicated multiple times to the customer and sent the item, and have sent the customer the **** tracking and delivery verification.