ComplaintsforParker and Sons

• Initial Complaint

  12/02/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  UhOn November 10th Parker and Sons did some drywall repair. The quote was $975. The repair was TERRIBLE, and if I had been home, the tech would not have left it the way it was. Contacted Parker and scheduled a time for the tech to come back. When he came in he said "I knew this was bad and I would get a call on it!" I asked for a breakdown of the $975 quote and was told it was $150 for material and $800 for labor....hmmm isn't that $950? So that means the labor was $266+ an hour, since he was only her three hours! I thought to repair drywall it would be one day to put on the plaster and another day to sand and texture it. The tech returned and repaired what was done on the first day. The day after the repair, the plaster bubbled, and another day was scheduled to repair it again. I contacted Parker and told them I thought the $975 charge was exceptionally high for the work done. I told him $600 sounded like a fair price. I was told it wasn't just the time of the tech and material, there were people who had to answer the phones and some bull about the backing of this great company. Told me the most they could refund was $100, which I agreed to rather than accepting credit to use for plumbing or A/C check. I am NOT IMPRESSED with Parker and Sons and would not reccomend them to anyone. Still think I should be refunded more than $100, since I had to spend three days waiting for this small repair to be completed. Will NEVER call Parker and Sons for ANYTHING. They are WAY overpriced and do not work to make the customer happy.

• Initial Complaint

  11/03/2021

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Had a back up generator installed in July 2021, install went well, techs were awesome, paid for in full when done, all went smooth. Late September,the app associated with the generator reads wiring issue,call Parker and Sons, they send a tech out, still isn't fixed, no problem stated,call again,they send a tech out again, still not fixed, again no problem stated, finally third time I'm told what the problem is, there's a short in the wiring, they send a tech out, he fixes the short, but tells me the short in the wiring shorted out a part in the transfer box, that was 3 weeks ago, generator is fine, the work of Parker and Sons is not being backed, communications are horrible, would never recommend them for anything

• Initial Complaint

  10/27/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Parker and Sons are very aggressive about scheduling "seasonal maintenance" which turns out to be pushy sales pitches instead of any sort of actual "maintenance". I've replied "STOP" to the automated scheduling emails, and while the emails were stopped, Parker and Sons continues to repeatedly call me to schedule this phony "seasonal maintenance" appointment. I've asked before that they stop contacting me about these phony maintenance appointments. They stop for a period, then the aggressive spam phone calls begin again. There is no good reason why they can't simply **** my number in their records as "do not contact". This is simply aggressive, deceptive marketing. If this continues, and the BBB cannot remedy this, I will look in to further actions, including legal action. Businesses need to learn that they can not aggressively spam people with deceptive marketing calls/emails/etc.

  

  Business response

  10/28/2021

  Called customer and left a message. Explained that when he purchased a new unit with Parker and sons in November of 2018  he received a 3 yr maintenance plan. The maintenance plan whether it is with Parker and Sons or with another company is required to show regular maintenance of the unit and to maintain the warranty. I explained to ***************** on the message I left again that he can do his maintenance with our company or another company if he chooses. I also explained that at times  our technician may suggest additional items to extend the longevity of the system but these are only suggestions not requirements. If customer chooses we will take him off any future reminder calls for his maintenance appointments.  

  Customer response

  10/28/2021

  I asked to never be contacted again, and in response I receive a long voice mail continuing with the marketing game playing. How much clearer can I be? I don't EVER want to receive a phone call from Parker & Sons again. This company is very slick as far as presenting their aggressive marketing as "maintaining your warranty", and their aggressive upselling as "just making suggestions" - one time it was "suggested" I spend $8000 in unnecessary work to my units. All I needed to know was the units are working fine and don't require any repair. I don't need the upselling, not to mention, I work from home and don't have the time to waste listening to an unnecessary sales pitch. These "maintenance visits" are clearly just an opportunity to upsell customers with unnecessary equipment. Just stop with the marketing games and the upselling disguised as "helping the longevity of your units". I'll take my business elsewhere, with a business that will treat me with honesty instead of playing these semantic games.

  

  Business response

  10/29/2021

  A message had been left so the customer understood about maintaining the warranty of their unit but their phone number has been removed from any future marketing or calls. 

  Customer response

  10/29/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  09/09/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Parker and Sons put in a new AC unit last year and it was a total disaster: Holes in my ceiling, wrong parts, electrical issues, water to yard left off that killed trees. Took months to get this resolved. Today they were to come and do a required inspection. I had a **** appointment. Called at 2:30 to say I had heard nothing and no one showed up. They called me at 3 and said he's be here by 4. At 4:30 I called again and cancelled the appointment. He showed up minutes later but I sent him home.The original appointment was for Thursday Sept 9 on Tues I got a message asking me to confirm a Wed appointment. No one in the office knew what was going on. I am simply sick and tired of the mess-*** that this company puts me through. How do I get any resolution?

  

  Business response

  09/12/2021

  ***,

  Thank you for voicing your concerns. We take them very seriously. Our records indicate we will have a manager follow-up on Monday (9/13/21). Thank you for allowing us the opportunity to resolve your issues.

  Customer response

  09/12/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. While this particular complaint is fixed (they came on Sunday, not Monday) the entirety of this business is dysfunctional. My issues with them go back to the day they arrived to install my unit a year ago...and brought the wrong unit. Holes in my ceiling, damage to my front yard (killing my trees and bushes because they did not turn the water back on) failure to cleanup; incorrect voltage inserted into my electrical panel to run the unit. and the list goes on. I cannot recommend this company to anyone. And seeing the number of complaints filed is backup for my statement.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  09/03/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This all took place September 3, 2021 at my residence. I called to make an electrical appointment because lights in the house were flickering 6:00-9:00PM. ******** called house phone (was supposed to call cell) saying he was on his way. He showed up and I let him in the house and pointed to the 5 lights that flickered. He asked if other items flickered and I said didnt think so. He said there could be several reasons, power surge, new A/C, made breakers. He said it was $342 for troubleshoot the electrical issue and $192(?) to troubleshoot the service issue. HE said it was kind of expensive to do the tests he had mentioned and maybe we (my wife and I) could do some more preliminary testing to see if we can identify if it is only the 5 living room lights or other lights and items doing the same thing. I said we would do that this long holiday weekend and would call Parker and Sons back after we did that. He said that would save us money and time. He said to leave more (CONT)

  

  Business response

  09/05/2021

  We called and left a voicemail on Sunday 9/5/21. We will try again tomorrow 9/6/21. Thanks for the follow-up. 

  Customer response

  09/08/2021

  
  Better Business Bureau:
  
  Today (9/8/2021) I talked with ***, a Parker and Sons Electrical Supervisor who I explained the incident to and he apologized many times.  He asked me to allow him (Parker & sons) to make things right.  I agreed to his request to allow another electrician to come to my home in order to investigate my flickering lights and several other issues noted during our conversation.  Parker & Sons scheduling has already called me and I am on their schedule for early AM on 9/9/2021.

  Regarding complaint ID ********, I find this initial resolution to be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  

  
  Regards,
  
  *******************************
  
   

  
  

• Initial Complaint

  08/26/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Parker and Son installed a new AC unit on my home in 2014. They had to cut the roof to install the new unit because the return elbow was larger then the old unit. After the installation I developed a water leak. Each time it would rain hard (Az monsoon storm) water would leak in and run down the return and drip into hallway. I complained multiple times to Parker and Sons, they first tried telling me they didn't have to cut the roof. However, I produced the installation paperwork and it was clearly written, "cut roof to install elbow". They then came back out and put more roofing patch in the joint and said it was good. Next heavy monsoon storm it leaked again. I called them back out and they came back out and told me that they cannot find a leak and I have to call a roofer its on me. It has leaked several times since. Now with the rains in mid august, I have a flooded hallway ceiling and significant damage. This company needs to make it right and pay my insurance deductible

  

  Business response

  08/30/2021

  Working with owner for resolution, have set up for supervisor to look at what is going on and how to correct. Thanks

   

• Initial Complaint

  08/19/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On September 26, 2020 the A/C went out on a rental in **** **. Parker & Sons installed the unit in 2014. I called them to replace the electric motor on the condenser unit that was bad. They did this and charged me $997.00 which included the motor, service call and around thirty minutes of labor. The motor was no more than $250.00. They refused to give me an itemized **** and I wrote them a letter regarding this and a complaint regarding the labor cost also. I just had work done on the same A/C unit by another A/C contractor this past weekend. They replaced the thermostat, a defective part in the condenser unit and cleaned the condensate line and replaced the sensor on the condensate line. I was charged for a service call and three hours labor and the total **** was $600.00. So you can see that Parker & Sons are over charged me as well as how many others in the Valley. The Invoice number is *********. I lost this invoice.

  

  Business response

  08/26/2021

  Spoke with ******* on 8/20 @1:30pm.  ******* wanted a breakdown of costs from a service we completed almost a year ago.  I explained that we use flat rate pricing (rather than time/materials pricing) to ensure consistency in repair prices.  He was not satisfied with this and hung up on me before I could suggest a resolution.  I attempted to call him back and there was no answer.  Since his complaint seemed to evolve into a pricing complaint (insisting the parts were only $100), I wanted to simply offer a partial refund to see if that would satisfy the situation (even though he never asked for a discount).  I left this suggestion in a voicemail but I have still not heard back from him.  I even left 2 additional messages with no response.     

• Initial Complaint

  08/06/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I filed complaint number ******** regarding Parker and Sons. The complaint is now marked as being resolved. THIS COMPLAINT IS NOT RESOLVED. I have been promised some type of restitution, but have not gotten any response on what that will be.

  

  Business response

  08/08/2021

  *******,

  Thank you for bringing this to our attention. We always take our customer's feedback seriously. After checking your account our records indicate that our accounting department issued a refund request on 7/21/21. A refund may take up to (14) business days to receive. You should be receiving your refund shortly. Thank you. 

  Customer response

  08/08/2021

  That was a refund for the power ****, not the installation. All the issues with installation and the resulting hardships and trauma have not been addressed at all.

• Initial Complaint

  08/03/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  A Parker & Sons tech replaced a water heater for me that was still under warranty from Home Depot.Date of service was 07/28/21. The final **** after using a $20.00 coupon was $718.00. This was the first time we have used Parker & Sons. The installation cost more than the water heater-even after upgrading to one with a 9 year warranty. I feel that the price was unreasonable and we could have paid much less for that service,

  

  Business response

  08/03/2021

  The plumbing manager contacted the customer-Shewas very happy with the work and the professionalism of ****. 
  Theyjust had a concern over the price. He advised that we could send them a creditfor $200.00 as a courtesy. Customer seemed completely satisfied  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩