We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Air Conditioning Contractors

Reyna Heating & Air Conditioning LLC

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Reyna Heating & Air Conditioning LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Reyna Heating & Air Conditioning LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/01/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The ** unit been giving me problems since the first year I bought the unit, the office staff are always busy and even if I call morning or afternoon I cant never speak with the secretary, I always get told someone Will return my call the next day to tell them my problem, I tried to explain to the technician that answer my call that the ** is not working again and that my Mother is 89 years old and very rude said get her out of the house, last time that the unit broke was 7/11/23 and finally got it fixed 7/18, I dont know what to do please help me.

      Business Response

      Date: 08/02/2023

      We would like to apologize, but not for the following reason.*************** knows very well that the reason why it took some days to repair her unit, it because the manufacturer didnt have the part in stock. *************** has a 10-year warranty on the parts and the compressor. This warranty is through the manufacture. Therefore, we are not responsible for parts availability. We dont work on Sundays, but we knew that *************** was without A/C. We made an exception and sent ************** on a Sunday.  But obviously it seems that *************** does not appreciate this and only focuses on the bad. As for someone telling her To get her mom out of the house sometimes we made recommendations specially when there are older people or babies in the house, to take them to a cool (safe)place. We usually recommend this when we dont have a technician available and for their own good. We dont believe ************** told her in a bad way, but we'll be more careful next time. We are sending ************** today and we hope to resolve any problems today.

    • Initial Complaint

      Date:04/18/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had scheduled a service with the company, the company rescheduled and had to come out the next day. I was given the time frame between 2-4pm. The workers arrived at my home at 1pm and so I rushed home from work. I had let the workers and the office admin that I would like to diagnose the ** and hold off on serving until we knew what exactly was wrong and why my ** was not working. Both people acknowledged that they understood my request. I was told the capacitor needed to be replaced. The workers replaced the part (which was still under warranty). When it was time to pay, the worker stated it would be $311. They claimed they serviced and did the repair. I paid the $220 repair but had stated, I was not wanting to move forward with servicing afterall, as discussed. (The company could not explain what "servicing" the ** entailed). The workers left and the ** never cooled off the home. I called back and the office lady stated the workers won't be sent out again. She asked why did I pay if the issue wasn't fixed. I asked for the owner or manager to call me, which never occurred. The company states that I still owe for servicing but a second company came out and actually fixed the issue. The office attendant is rude, confrontational and disrespectful. Very let down since I had been a consistent consumer but the company does not have valued customer service, they are upcharged, while not completing a job.

      Business Response

      Date: 05/04/2023

      Please review attached response, thank you. 

    Reyna Heating & Air Conditioning LLC is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.