ComplaintsforReyna Heating & Air Conditioning LLC

• Initial Complaint

  08/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The ** unit been giving me problems since the first year I bought the unit, the office staff are always busy and even if I call morning or afternoon I cant never speak with the secretary, I always get told someone Will return my call the next day to tell them my problem, I tried to explain to the technician that answer my call that the ** is not working again and that my Mother is 89 years old and very rude said get her out of the house, last time that the unit broke was 7/11/23 and finally got it fixed 7/18, I dont know what to do please help me.

  

  Business response

  08/02/2023

  We would like to apologize, but not for the following reason.*************** knows very well that the reason why it took some days to repair her unit, it because the manufacturer didnt have the part in stock. *************** has a 10-year warranty on the parts and the compressor. This warranty is through the manufacture. Therefore, we are not responsible for parts availability. We dont work on Sundays, but we knew that *************** was without A/C. We made an exception and sent ************** on a Sunday.  But obviously it seems that *************** does not appreciate this and only focuses on the bad. As for someone telling her To get her mom out of the house sometimes we made recommendations specially when there are older people or babies in the house, to take them to a cool (safe)place. We usually recommend this when we dont have a technician available and for their own good. We dont believe ************** told her in a bad way, but we'll be more careful next time. We are sending ************** today and we hope to resolve any problems today.

• Initial Complaint

  04/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had scheduled a service with the company, the company rescheduled and had to come out the next day. I was given the time frame between 2-4pm. The workers arrived at my home at 1pm and so I rushed home from work. I had let the workers and the office admin that I would like to diagnose the ** and hold off on serving until we knew what exactly was wrong and why my ** was not working. Both people acknowledged that they understood my request. I was told the capacitor needed to be replaced. The workers replaced the part (which was still under warranty). When it was time to pay, the worker stated it would be $311. They claimed they serviced and did the repair. I paid the $220 repair but had stated, I was not wanting to move forward with servicing afterall, as discussed. (The company could not explain what "servicing" the ** entailed). The workers left and the ** never cooled off the home. I called back and the office lady stated the workers won't be sent out again. She asked why did I pay if the issue wasn't fixed. I asked for the owner or manager to call me, which never occurred. The company states that I still owe for servicing but a second company came out and actually fixed the issue. The office attendant is rude, confrontational and disrespectful. Very let down since I had been a consistent consumer but the company does not have valued customer service, they are upcharged, while not completing a job.

  

  Business response

  05/04/2023

  Please review attached response, thank you. 

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