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Business Profile

Auto Parts

Southwest Performance Parts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered parts for my car through southwest performance. When I received the parts they were damaged, and they sent wires for a v8 motor instead of a v6 like I ordered. I tried calling them , I was informed through a automated service that they don't answer phone calls, I would have to email them. Which I did with pictures and the parts number and a explanation of what was wrong, well a few hours later I received a email automated, asking me to send pictures and part number, which I did and still haven't heard back from a "real" person yet. To get the matter resolved. I decided to to look up reviews on this company and every review sounds like exactly what I have delt with. I just want my money back. So I can order the right parts for my car so I can get it running again

  • Initial Complaint

    Date:10/25/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a part for this company and they charged me 116 for a part and then some how charged me again, 109 they show as two different transactions, but only one order I also wish to cancel that order and I am unable to make any contact with this company only through email and which is not accomplishing my goals of getting my money back. I dont make a lot of money and Im pretty ticked off about it. I just want my refund and Ill never fall with them again.

  • Initial Complaint

    Date:04/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a dipstick for an ls engine it ended up not working for my application I emailed them and they said I had to pay for return shipping and then they tell me that there is a 10% or $15 fee whatever is higher for a $30 item I would brake even or lose money to return there item to them

  • Initial Complaint

    Date:01/26/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a control arm kit from them in November and one of the parts wrong so I sent it back and a couple of week they sent me back the wrong part again it took several emails to get the to get me a RGA and shipping label and they sent me the wrong part again they assured me they would get me the right part this time I have been emailing them to see what was going on they created a shipping label on the 16th and it still has not shipped I emailed them again and they to me they were having trouble with the shipping company ***** so I called ***** today and they said the label was made on the 16th but no one had called them to pick it up I have been lied to so many times over this I have never seen customer service I just want the right part for my car that's been down for over 2 months I can show over 15 emails to support what I am saying

  • Initial Complaint

    Date:08/03/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 5, 2022 I purchased a Small Block Serpentine Front Drive System from Southwest Performance Parts through Amazon for $1,335.58. This kit was advertised to include all of the front accessories including an A/C compressor. They advertised this by photo and also in the item description. When I received the item on July 13, 2022, there was no A/C compressor in the packages. I immediately sent a message to the company stating what was missing. They (****) responded later that evening requesting more details and photos of what was received. I sent what they requested and got a reply the next day. The reply stated they forwarded the information to the warehouse. A few days later I asked for an update and they stated they were still waiting for a response from the warehouse. About 2 weeks later (July 30, 2022) I sent another message to the company and they again responded they would forward my info to the warehouse. This kit would not work without the compressor so I had to go buy a bypass pulley just to be able to use the kit. I advised them the truck has now sold and I wanted a partial refund for the cost of the compressor plus the ** sales tax. They stated that I could return the unused kit and pay a restocking fee along with return shipping, after I had already explained the kit was installed and the truck has since sold. I do not have a need for the compressor anymore and would like a partial refund for the amount of the compressor and the sales tax I paid for the compressor portion of the kit. Also on the checklist included in the packaging, the a/c compressor was on the list but had a line drawn through it and was signed off by two separate individuals. My order number for this was 113-4143414-6826609.

  • Initial Complaint

    Date:07/25/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two products for F series **** pickup. One was turn signal lights. The description said they would fit **** F-100. In fact it claimed to fit **** thru **** F series and Bronco. The description is false. They do not fit any **** F series nor bronco years ****-****. I ask to return my order and upgrade one package on June 21, 2022. I ask for a refund on the false description tail lights. They sent a return number and I paid for return shipping. The package tracker tells me they received the return with packing number posted on outside of package over two weeks ago. I have tried to make contact through the contact email. I have ask what is my next move to order the upgrade light kit. I only get robo emails asking for packaging information. I have sent this info each email. I cannot get any cooperation to resolve this matter, nor any info as if they are going to attempt to resolve it. The original order # SWPP-WC-*****. The return RMA# ****. I want to know if I will get what I ordered with a refund on the false description parts. Please help resolve this to a satisfactory conclusion.

  • Initial Complaint

    Date:07/13/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a part on 7/4/22 and the part said 73 in stock. On 7/6 the order said completed. I tried to call them after reading their shipping was 1-3 days. Their number does not accept calls and can only email sales. After emailing them I they told me they are trying to contact their warehouse and move my order along. They sent me an email 7/7/22 of a tracking number that for over a week has said label created. I have emailed multiple times asking when it will be shipped and they responded 7/11/22 that the website had an error and they do not have them in stock. I then requested my money back in full since the product has never left their facility I should not pay restocking fee and obviously do not want an extended warranty for something I no longer want. Order: SWPP-WC-***** Price: $244.98

  • Initial Complaint

    Date:06/14/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Southwest Performance Parts <********************************************************>Fri, Jun 3, 8:19 AM (11 days ago)Hi ****,Thank you for writing back to us. For us to assist you further, please provide us with the following information.Order ID#Email address associated with your purchase Thanks,**** Southwest Performance Parts ************************* <******************************>Fri, Jun 3, 8:31 AM (11 days ago)to Southwest ORDER NUMBER ************** purchased on ****.Thanks,**** Southwest Performance Parts Jun 3, 2022, 12:15 PM (11 days ago)****,Thank you for the information. We apologize for any inconvenience this may have caused. In order for us to help you further, please provide the following information: - Image of the actual item received - Image of the part number - Image of the shipping label Thank you for your cooperation, this information will help us further expedite the process.Thanks,**** Southwest Performance Parts ************************* <******************************>Jun 3, 2022, 1:55 PM (11 days ago)to Southwest You already have pictures of the thermostat housing, gasket ******, O-ring, stainless steel alien screws; and all the linked information from **** about when it was purchased & when it was shipped, and the tracking number!!That's enough information straighten this mess out!!!!Get the ***** double shive pulley shipped out today!!!! Overnight mail today!!**** Southwest Performance Parts Jun 3, 2022, 2:12 PM (11 days ago)Hi ****,We needed the images for documentation purposes. Once received, we will forward it to proceed with your request. Thank you for your understanding. Southwest Performance Parts Mon, Jun 6, 10:24 AM (8 days ago)Hi ****,Thank you for the images. Please submit a return request from your **** account. You may still return the item that is unused. Please let us know once you drop off the item for return and provide us with the tracking number for us to monitor your return.Thanks,**** After sending them all this they are still delaying!

  • Initial Complaint

    Date:06/03/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a serpentine belt kit for a sbc order # SWPP-WC-***** on May 2nd, 2022. I received a tracking number on May 3, 2022. After checking the tracking number for a week the shipper had never received my item. I then tried to reach them and I could not find a good contact number and they wouldn't answer me on the website. I finally emailed them on the address at the bottom of their contact page. They replied on May 16, 2022 saying the warehouse was very busy. I asked again when they will finally ship and then they said they were back ordered. I asked how long until back in stock and they said 30 to 45 days. I then requested a refund. I received an email on May 16 stating I would receive a full refund of $1249.99 in 7 to 10 days. I kept asking for my refund. On June 2, 2022 I was told that they are making me a priority. I decided to look them up and saw that their rating is a F and they do not return people's money. I had to go buy the part elsewhere because I couldn't wait. I would like a refund. I never received anything and they are taking way too long to refund me and I now believe they have no intent to refund me.

Southwest Performance Parts is NOT a BBB Accredited Business.

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