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ServbankThis business is NOT BBB Accredited.
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Customer Review Ratings
1/5 stars
Average of 50 Customer Reviews
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Review fromBarbara C
Date: 04/17/2025
1 starBarbara C
Date: 04/17/2025
********** sold my mortgage to Rocket but did NOT provide the correct loan information. Rocket refuses to acknowledge because it means more money for them and ********** won't help AT ALL. I'm considering legal actionServbank
Date: 04/21/2025
Hello *******, my apologies for the experience you've had thus far. I am with the ****************************** here at **********************. Would you be able to email me your loan number and best contact information? My email address is ***************************************** I look forward to working with you.Review fromLee K
Date: 04/03/2025
1 starLee K
Date: 04/03/2025
ServBank took over my mortgage as well, and its been nothing but aggravation and problems since they have been involved. They say I have to have an escrow account for my insurance and taxes. I always paid my own insurance, since it was cheaper that the mortgage companies insurance. I gave Servbank the payment for my insurance, and they are still charging me monthly for insurance. They are trying to tell me it's for next year's taxes. Bullshit-all the while, ever since I have been with them, they have raised my monthly payments every six months by almost $30 a half. I requested for the insurance to be removed from the escrow account. I get a letter of denial back saying I don't qualify. I have excellent credit, never missed a payment, but I don't qualify. My next stop is an attorney, buying a new home, and we'll see what ServBank does then. They are Theives!!!!Servbank
Date: 04/05/2025
Hello ***, my apologies for the experience you've had thus far. I am with the ****************************** here at **********************. Would you be able to email me your loan number and best contact information? My email address is ***************************************** I look forward to working with you.Lee K
Date: 04/09/2025
I sent you my information as you requested. Let's see if you Actually get in touch with me.Review fromRaymond T
Date: 01/29/2025
1 starRaymond T
Date: 01/29/2025
Non existent customer service.....I wish I could leave less than 1 star. Their phone tree ******** when you try to call just keeps giving you a different option to pick then finally just say "Thanks for calling goodbye" then hangs up on you. Never got to a person, hitting zero or saying operator gets you nowhere but hung up on. Tried the chatbot and as soon as i said operator it disconnected me. Tried 2x to "schedule" a call back, lets see if #2 actually gets me called back. F****** horrible customer service. I wish I had a say in whether or not to have them buy my mortgage from previous company.Servbank
Date: 01/31/2025
Hello *******, My apologies for your experience. Would you be able to email me your loan number and best contact number? Our email address is ***************************************** I look forward to working with you.Review fromMegan C
Date: 10/17/2024
1 starMegan C
Date: 10/17/2024
Veterans, beware. My husband is a veteran and had a VA home loan through Servbank. Its a benefit he earned through his service to this country. But thanks to Servbank, they gift wrapped his benefit to someone else.When we sold our house, we allowed the buyers to assume my our VA loan. They added a non-military person to the loan, which caused the ** to deny the buyers eligibility. The bank left my our VA loan eligibility tied to that mortgage, even though we never agreed to that, and informed consent is absolutely required to ensure that veterans retain control over their VA loan entitlements and to prevent any unauthorized use of their benefits.Months later, when we tried to buy a new house, we found out that my husbands VA loan benefit was still tied to the old house. Weve been trying to get this fixed for months, and the bank admitted this was their mistake, but here we are still waiting.Whats especially infuriating is that the bank has an option to resolve this quickly: they can pay off the VA loan and create a new, identical loan for the homeowner under the same ratesjust without using my husbands VA entitlement. Theyve even acknowledged this solution, but they still refuse to take action.We were told a month ago that they were going to fix it by buying back the loan and reprocessing it the right way, but after that? Complete silence. No follow-up, no action, nothing. Our emails have gone ************* now, because of this banks incompetence, a veteran cant use the benefit he earned to buy a home for his family. Were being given the runaround while they continue to hold onto my husbands eligibility for a house we no longer own.This needs to be fixed, and were not giving up. If Servbank doesnt resolve this soon, we will not be going away. Veterans deserve better than ******* sharing this because people need to know how poorly this has been handled, and how its affecting our family.VETERANS BEWARE: DO NOT USE SERVBANK.Servbank
Date: 10/18/2024
Hello, My apologies for your experience. Would you be able to email me your loan number and best contact number? Our email address is [email protected]. I look forward to working with you.Review fromMichelle A
Date: 10/17/2024
1 starMichelle A
Date: 10/17/2024
I wish I could give zero stars! Servbank bought my loan from the mortgage company that I originally went through to purchase my home. I would never recommend that anyone go through them and if you loan is ever sold to them, refinance immediately!! I received a supplemental tax bill and since this is my first time dealing with it, I uploaded it to the portal and then called and asked them about it. They said someone would reach out to me in 8 business days. After 12 business days, I went into the portal and saw that they paid the supplemental bill in full! The bills clearly stated that 1/2 was due in December 2024 and the other half not until April 2025! They never called me to talk about it, to give me the option to make the payment myself (some to find out AFTER they paid it in full, that I was responsible for the supplement tax bill not them). Also, they paid it in full! This resulted in my escrow account goes into deficit. If you call them, you are transfered to multiple people/departments and no one will ever be able to answer your question(s). When you ask to speak to a supervisor, they say one is not available. Beware - if your loan is ever sold to Servbank - refinance or sell. That is what we are going to do!Servbank
Date: 10/18/2024
Hello, My apologies for your experience. Would you be able to email me your loan number and best contact number? Our email address is [email protected]. I look forward to working with you.Review fromTara R
Date: 10/09/2024
1 starTara R
Date: 10/09/2024
******** customer service. Night mare phone tree to get to a real person. Spent an hour on the phone trying to clear up a mess with my escrow account for my mortgage. Was assured all was fixed. Later I found out they did NOTHING to fix the issues. Horrible, *************. Wish they had never taken over my mortgage - if I had any say in it I would NOT have them have my mortgage.Servbank
Date: 10/15/2024
Hello Tara, My apologies for your experience. Would you be able to email me your loan number and best contact number? Our email address is [email protected]. I look forward to working with you.Review fromZachary H
Date: 09/17/2024
1 starZachary H
Date: 09/17/2024
Servbank is now the owner of Lenderfis previous portfolio. Ive contact them multiple times to mail me a release of lein from a previous refinance that ******** failed to remove. ********* has stated on multiple occasions they would mail it to me, then it never arrives. When I call again it continues the cycle of frustration dealing with customer services **** that fail to comprehend or fail to complete mailing me a simple document. Their inability to file or mail this document to me or the title company handling my home sale is now throwing my home sale and subsequent home purchase into doubt. Their lack of professionalism in resolving this matter is unacceptable.Servbank
Date: 09/18/2024
Hello *******, My apologies for your experience. Would you be able to email me your loan number and best contact number? Our email address is ***************************************** I look forward to working with you.Review fromKristine L
Date: 09/01/2024
1 starKristine L
Date: 09/01/2024
In reading some of these reviews looks like I wrote it! This is the worst mortgage company!! They bought my loan from ********** formally known as Specialized Loan Servicing. I received multiple letters from Servbank stating: If you are already enrolled in automatic payments your automatic payments will be transferred to serve bank effortlessly with no action required from you. July payment never came out of our bank account. I called them only for them they said don't have any information, nothing got transferred over AND didnt have the month extra payment from the previous company that pay them to be on bi-weekly payment (this seems to be lost) . They told me I need to wait until boarding is done and then they could research it. After waiting- I called back and they told me they could do NOTHING and that I NEED to provide them the proof I had actually paid it. I have been running in circles about this and basically someone is KEEPING my extra payment. Shellpoint is equally as bad as they dont have access to my statements i make to SLS which they took over. I know is someone has my extra payment as I have always been on bi-weekly payments and this is a must to be on them.I just want this straightened out and i should not have to call over and over to BOTH companies. Its a joke. I didnt ask to be transferred nor for did I ask for this HORRIBLE treatment.Servbank
Date: 09/04/2024
Hello ********, My apologies for the experience you've had thus far. I am with the ****************************** here at **********************. Would you be able to email me your loan number and best contact information? My email address is ***************************************** I look forward to working with you.Review fromKrista S
Date: 08/14/2024
1 starKrista S
Date: 08/14/2024
If I could give 0 stars I would. My mortgage was transferred/sold to Servbank after closing on my house through a different bank in July and then Servbank went and sold my mortgage to a different company. However, this absolutely RUINED my credit because Servbank AND the current mortgage company BOTH reported my mortgage as being through them, making it seem I have TWICE as much debt as I really do. This also messed up my husband's credit. It's impossible to get through to someone who actually understands the gravity of the situation because both Servbank and the current mortgage company they sold my mortgage to **** with their **************** teams.Servbank
Date: 09/04/2024
Hello ******, My apologies for the experience you've had thus far. I am with the ****************************** here at **********************. Would you be able to email me your loan number and best contact information? My email address is ***************************************** I look forward to working with you.Review fromSteve M
Date: 08/12/2024
1 starSteve M
Date: 08/12/2024
SERVBANK is the WORST mortgage company I've ever done business with. ad a mortgage. Service on just recognizing an ontime payment is impossible for this mortgage company. DO NOT DO BUSINESS WITH SERVBANK. EVER!Servbank
Date: 08/14/2024
My apologies for the experience you've had thus far. I am with the ****************************** here at **********************. Would you be able to email me your loan number and best contact information? My email address is ***************************************** I look forward to working with you.
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