Business ProfileforPureCare

On January 19, 2021, I *************************** purchased a mattress from Mattress firm location located *************************. The mattress cost around $1070.00 dollars along with a recommended PURECARE mattress protector. We were instructed by the manager that the 10 year warranty on the mattress would not apply if the mattress protector from PURECARE was not included. We asked for the price of the PURECARE protector and were instructed the was ****** dollars. Our total was around $1200.00 dollars. Three (3) years later April 2024 my wife attempted to clean the mattress itself because when we were checking the condition of the mattress by removing the PURECARE mattress protector as we had done regularly this time the mattress had some dingy areas. She attempted to wipe and clean the dingy areas with soap. As she clean the dingy areas we getting clean. Then we noticed that the dingy areas were nit getting clean. I went to the store in April 2024 and spoke to manager. The same manager that sold the (2) items mattress and mattress protector was still the manager. He saw our paper work and instructed us that our warranty was still good and we could use it. He then preceded to give us (2) two telephone numbers to get a resolution to this issue. Both telephone numbers refuse to help and he then gave us website for mattress firm. He instructed us that Mattress Firm would send someone out to our address to check on the mattress. The website did not work either. When we came one day later he was very irate that the telephone numbers did not work. He then refused to give us his supervisors name or contact information. He then went on to state that the only way to contact his supervisor was send an email to the ******* District Manager" end Quote. He refused to even say his districts manager name as a reference. At this time we realized he did care he had our money and was refusing to honor his own warranty or refund.