Car Wash
Raceway Car WashHeadquarters
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Reviews
This profile includes reviews for Raceway Car Wash's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 12 Customer Reviews
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Review fromGreg P
Date: 04/09/2025
1 starGreg P
Date: 04/09/2025
Damaged the paint on my classic coupe.Had the most expensive wash at the ***************** location. The chemicals and recycled water left severe mottling all over the hood, top, and trunk. It was not possible for me to remove these marks by scrubbing. I have photos of the car immediately before the wash without mottling, and immediately after, showing the damage. Contacted Raceway customer service five times, to no avail. It cost $380 at a detailer to buff out the mottled areas. I may take Raceway to small claims court.If Raceway is reading this: you may give me the contact info of a manager who is able to discuss compensation. Do not waste my time by asking to call customer service again, or seek to have an online dialogue.BTW, this review will be repeated on every social media site.Raceway Car Wash
Date: 04/11/2025
Good afternoon, We greatly apologize for this inconvenience. Please email us ***************************************************** so raceway can investigate this situation furtherReview fromJames B
Date: 11/20/2024
1 starJames B
Date: 11/20/2024
I was in mesa for 6 months purchased what I thought was a monthly unlimited car wash! Never was informed that it was a continuous monthly purchase so I have been paying for months after I left the state! I actually purchased another pass because I thought my month expired! Very dirty deceptive business! Never have your car washed here!Raceway Car Wash
Date: 11/24/2024
Mr. ***** purchased a monthly unlimited carwash membership. Receipt for transaction was signed by Mr. ****** Mr. ***** can cancel the membership on-line at **************************** or contact our ************** Line at ************* Thank you.Review fromKat D
Date: 09/11/2024
1 starKat D
Date: 09/11/2024
I drove up and this guy puts this plastic card in my face and starts to read off all the choices. I said "I can read, please don't do that." He responded "I have to because it's my job." I said then let me out of here. He refused to let me go forward or to guide me backwards so I called the police.I asked for the manager and he said he was the manager although I highly doubt it. The police came and guided me out and had a talk with this guy. It was high pressure sales and I was not up for it. He should have allowed me to exit by going forward but he wouldn't allow me to do so.Raceway Car Wash
Date: 09/13/2024
Good Morning, I apologize for this inconvenience. We will be reviewing the incident and will be taking appropriate actionReview fromNancy J
Date: 07/12/2024
1 starNancy J
Date: 07/12/2024
Was told by employee that if I bought the $22 wash, I would get one month of free washes. Never said it was a membership. I saw a charge on my account for $35 and I cancelled immediately. I asked for charges to be reversed as I have never used their services and was told they do not refund and I would have had to had cancelled 7 days prior, which I would have if I had known I had a membership. Seems to be a way to rip people off. They need to state that it's not just a month of "free" washes, but in fact an a membership that is automatically charged.Raceway Car Wash
Date: 07/14/2024
Good morning , Unfortunately we do not offer refunds on memberships cancellations should be processed at least 7 days before your next recharge date. Although we can not offer you a refund, we can offer one month free Grand Champion for 30 daysReview fromAngela K
Date: 05/07/2024
1 starAngela K
Date: 05/07/2024
THE TWO GIRLS HAS ALWAYS GOT SOMETHING TO SAY EVERYTIME THAT I GO IN THERE TO GET SOMETHING ARE TO USE THE BATHROOM BUT THEY LET EVERYONE ELSE DO AS THEY PLEASE.... K3Raceway Car Wash
Date: 05/08/2024
I apologize for this inconvenience when going to the carwash. Which location are you referring to so we may handle this situation properlyReview fromMichael C
Date: 03/10/2024
1 starMichael C
Date: 03/10/2024
(I have screen shots of proof plus bank info.)I canceled my membership 3/3/24. I'm billed the 8th of each month. Membership states a 5 day notice...which I did. YET, we were still charged $19.95. They're a business with alot of money. We can't just be ok with $19.95 STOLEN from our account. We were told 'no refunds per membership agreement'.Raceway Car Wash
Date: 03/12/2024
customer was sent a copy of authorization receipt which included a signature. Our policy states that cancellations should be done 7 days before recharge date and he canceled within 5 days which is outside of our policy termsReview fromTeresa V
Date: 02/09/2024
1 starTeresa V
Date: 02/09/2024
On September 2023, my ******* Elantra was stolen and I had to buy a new car, a ****** Kicks. I went to the car wash to update my stolen **** card in September and get a sticker for my new car. Unfortunately since October Ive been paying $19.99 twice a month, one for the Elantra and the other for the Kicks. on Sunday February 4th, I went to the car wash to clarify the mistake and the manager cancel one of the subscriptions and gave the ************* to get a refund. I called and they said they can refund or do nothing about it. They have very estrict policies about the refunds and she refuses to help me. Ive spent ************************************************************************* the companies and also the employees. Thank you for your help *************************Raceway Car Wash
Date: 02/20/2024
Guest was provided a $100.00 Raceway Gift Card as compensation on 02.20.2023Review fromErika H
Date: 09/30/2023
1 starErika H
Date: 09/30/2023
Raceway car wash in ******* is unorganized and takes a long time to return calls and messages . They promised me one month of free washes and when I went they did not fulfill that promiseRaceway Car Wash
Date: 02/20/2024
Guest was provided a refund by our Guest Retention Team on 9/30/2023 and her account was noted in our system.Review fromBrandon P
Date: 07/14/2023
1 starBrandon P
Date: 07/14/2023
Went to this establishment on 7-12-2023 & their machine broke off the top cap of my passenger side mirror. Came back the next morning when I noticed on 7-13-2023 and they found the damaged cap in the trash as well as other mirror caps (clearly a ongoing issue here..) *********************** the general manager called on 7-14-2023 & informed me that they would not remedy the situation in any way and that they were not liable because of disclaimers The law states that as a consumer you do not have to accept damage just cause you go through a car wash. Unless of course you were negligent or you have an old automobile where damages can likely occur. That being said I drive a new 2018 ****** Rav 4 and my car is in excellent condition. Out of pure principle I will be taking the issue to small claims court. I would be hesitant about taking ************* through this establishment as clearly they have an issue with damaging mirrors and will do nothing in recourse to help a consumer that was consequently damaged via their machines.Raceway Car Wash
Date: 02/20/2024
Guest's vehicle is over 5 years old and we have not had any other damages to any other vehicles at this location. Equipment could not have caused this to come off unless the mirror had prior damage to it.Review fromSue I
Date: 04/04/2023
1 starSue I
Date: 04/04/2023
The worst car wash anywhere I have ever gone. Do yourself a favor and don't go.Raceway Car Wash
Date: 02/22/2024
***,We apologize for the delay in getting back to you and would like to hear the feedback on the service that you received and how we can improve. If you would like to contact ***************************** please reference your BBB review date and name and our ************* Team would be happy to provide you with a complimentary free Grand Champion Wash. Thank you & look forward to hearing from you.
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