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ComplaintsforNemo's Investigations & Collections
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Complaint Details
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Initial Complaint
09/29/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Called to try and resolve a debt that was hidden in my credit report. Spoke with president who was very rude from initial contact. The company had the wrong address and wrong phone number for me. I never received a call or letter in regards to this debt. Mr **** refused to accept responsibility for his mistake and assist in resolving this issue. I attempted everything possible in resolving this debt if they would remove the report due to incorrect contact information. The company refused to assist. And refused to provide options in assisting the resolve.Business response
10/04/2021
We have had this account in our office since 12/1/17. Our initial letter was sent to the current address he provided our client, without mail return. The ONLY thing his "wrong information" was in our address, the street was spelled Ocena--not Ocean, the house#, city, state and zip were correct and again, the mail didn't return, so we have to assume the letter was received. Messages were left at the phone# he also gave our client as his contact phone without response. Unfortunately, the last resort, is to report the account to credit. We have been advised by our representative at the credit bureau that to delete an account off someone's credit shouldn't be done unless there was an error of some sort. Compilation of credit history is for current and future credit grantors to gauge how a consumer pays their bills. We've been instructed to only delete if we're at fault. Of course, once it's paid, we also report as paid in full, 0 balance. Our company has a very lenient policy when it comes to deletion factors. They are fair and beyond normal industry standards and feel that holding back payment of a debt for deletion of our tradeline is unethical and we are unwilling to compromise our integrity over this matter.Customer response
10/06/2021
Mr **** wrote in his email
We have been advised by our representative at the credit bureau that to delete an account off someone's credit shouldn't be done unless there was an error of some sort.
When I contacted Mr ***** He and his staff notified me of this error.
as I tried to discuss the mistake and that I was never contacted by anyone or knew of this charge I was verbally attacked and belittled. Refusing to even discuss the matter and childishly hung up on.
Mr **** even wrote in his email to you that he had the incorrect contact information. This is not the manner in which a company that controls peoples wellbeing should conduct a Bussiness.
I have since contacted the client who admitted fault by their employee for misspelling my address and taking the incorrect contact phone number.
They have told me that Mr ********************** office has been notified to clear my record and remove any debt or wrong doing by me. Also that they will need to send me a letter confirming that my credit has been cleared and my record removed.
I am still waiting for this letter.
The manner in which I was treated for a mistake that was not my fault is in unacceptable and unethical.
I wonder how many other peoples well being, reputation and lives Mr **** has ruined in his pursuit of a dollar.Business response
10/07/2021
Our tradeline has been deleted off your credit. A deletion letter was emailed as well. Please advise if you do not receive it.Initial Complaint
09/17/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received a copy of my credit reports and it reflected a collection account from Nemo's Collections. I sent them a certified letter # **** **** **** **** **** dated July 30, 2021 and it was returned to me with the following yellow tag - "Return to Sender - refused, unable to forward". I mailed the letter to the address that was notated on the credit report, I also confirmed this address on their website as well. I have attached supporting documentation for your review. I am requesting validation that this debt belongs to me. If they can not provide documentation to support that this is in fact a debt that I owe, I am requesting that this collection account be deleted ASAP.Business response
09/27/2021
We are in receipt of your first request for validation that was made on 9/20/21. Due to privacy, we had to order the requested information. Said verification is en route as of todays post directly to you, at the mentioned ****** address. This also happens to be where our client originally sent their bills and we also sent our initial correspondence informing you of your collection status. We also spoke to you on several occasions in 2019 to which the response was that of most at that time of money is tight but payment arrangements were made but unfortunately not followed through. The last resort is to report the issue to credit. Upon receipt of the validation of debt should there be further questions please contact this office directly since we haven't heard from you since 2019 and would appreciate the opportunity of helping you resolve this matter.
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Customer Complaints Summary
12 total complaints in the last 3 years.
0 complaints closed in the last 12 months.