Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Is this Your Business?
          Share

          Find a Location

          RI International has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileRI International

            Crisis Intervention Services
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            2701 N 16th St Ste 316

            Phoenix, AZ 85006-1266

            Visit Website
            (866) 481-5361

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 17

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This bushiness offers crisis intervention and behavioral health education services.

            Business Details

            Headquarters
            2701 N 16th St Ste 316, Phoenix, AZ 85006-1266
            BBB File Opened:
            4/30/2021
            Years in Business:
            17
            Business Started:
            12/15/2006
            Alternate Business Name
            • Recovery Innovations Inc
            • RI International Headquarters
            Business Management
            • Mr. David Covington, President/CEO
            • Ms. Ruchi Sukhija, COO
            • Dr. Chuck Browning MD, Chief Medical Officer
            • Mr. D. Brian Karr CPA, CFO
            • Ms. Karen Jones, Chief of Staff
            • Mr. Paul Galdys, Deputy Executive Director
            • Ms. Signa Oliver JD, Director of Human Resources
            • Ms. Angela Pon, Director of Quality and Compliance
            • Mr. Mitch Vasquez, Director of EHR Operations
            • Dr. Wayne Lindstrom PhD, Vice President of Business Development
            • Ms. Lisa St George, Vice President of Peer Support & Empowerment
            • Ms. Sue Ann O’Brien, Executive Vice President; President & CEO of Behavioral Health Link
            • Mr. Jamie Sellar, Chief Strategy Officer
            • Mr. Thomas Castellanos CPA, Executive Vice President of Treasury Facilities Development
            • Ms. Joy Brunson-Nsubuga, Vice President Southeast Region
            • Mr. Carlos Mackall, Vice President Northeast Region
            • Ms. Marleigh O'Meara, Vice President Southwest Region
            • Ms. Amy Pugsley, Vice President West Region
            • Ms. Stephanie Hepburn JD, Chief Content Officer
            • Ms. Elizabeth Collins, Director of CBO
            • Ms. Aisha DePriest, Contract & Rates Manager
            • Mr. Aaron Foster, Director of Consulting and Education
            • Mr. Matthew Holtsclaw, Chief Crisisologist
            Contact Information

            Principal

            • Mr. David Covington, President/CEO

            Customer Contact

            • Mr. David Covington, President/CEO
            • Ms. Ruchi Sukhija, COO
            • Dr. Chuck Browning MD, Chief Medical Officer
            • Mr. D. Brian Karr CPA, CFO
            • Ms. Karen Jones, Chief of Staff
            • Mr. Paul Galdys, Deputy Executive Director
            • Ms. Signa Oliver JD, Director of Human Resources
            • Ms. Angela Pon, Director of Quality and Compliance
            • Mr. Mitch Vasquez, Director of EHR Operations
            • Dr. Wayne Lindstrom PhD, Vice President of Business Development
            • Ms. Lisa St George, Vice President of Peer Support & Empowerment
            • Ms. Sue Ann O’Brien, Executive Vice President; President & CEO of Behavioral Health Link
            • Mr. Jamie Sellar, Chief Strategy Officer
            • Mr. Thomas Castellanos CPA, Executive Vice President of Treasury Facilities Development
            • Ms. Joy Brunson-Nsubuga, Vice President Southeast Region
            • Mr. Carlos Mackall, Vice President Northeast Region
            • Ms. Marleigh O'Meara, Vice President Southwest Region
            • Ms. Amy Pugsley, Vice President West Region
            • Ms. Stephanie Hepburn JD, Chief Content Officer
            • Ms. Elizabeth Collins, Director of CBO
            • Ms. Aisha DePriest, Contract & Rates Manager
            • Mr. Aaron Foster, Director of Consulting and Education
            • Mr. Matthew Holtsclaw, Chief Crisisologist
            Additional Contact Information

            Fax Numbers

            • (602) 650-1616
              Primary Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/15/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I submitted the required courses, payment etc to ***** about a month before my credentials were due. I received an email stating that my credentials would be renewed by 9/2/2022. Today is 9/15/2022 and I checked on the ***** website and OF COURSE, credentials have not been reviewed or posted as current. ***** has become the joke of the ******************** with some ex-members reacting angrily whenever ***** is mentioned. These sentiments come from the reality that ***** is very quick to take payments but when it comes to doing their job, they don't seem to care that your employment is put in jeopardy by their ineptitude and lack of commitment to their jobs. I noticed their responses to BBB complaints are full of details excusing their poor time management. Why can't they focus the same energy and attention to detail to process the renewals? Also, the wait times on the phone seem geared towards having you listen to their commercials to attend ***** activities. After being treated this way, do I want to attend anything promoted by them? H*** NO DO YOUR JOBS ALREADY.
            Read 1 More Complaints

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Nurse K

            02/28/2024

            Horrible company to work for. I am currently an RI employee and the director and nurse manager are extremely unprofessional. I have only been working for this company for one month, and it is very detrimental to my mental health. I brought a complaint to their attention about a supervisor being unprofessional and speaking to me rudely. The DIRECTOR told me the patients are going to talk to you worse than that. Since complaining about the behavior I have been brought into the management office multiple times about things Ive done wrong. I even brought these concerns to the attention of the HR rep, she either doesnt respond to me or tells me they will follow up with me if they have more questions. I was told I violated a social media policy by the director but asked 3 separate employees to send me the policy and nobody could. My nursing license has now been threatened by the nurse manager. Every shift I work is dreadful and I have to walk on eggshells working at this company. Very toxic environment. I am filing this review here to hopefully get the attention of someone!

            Local BBB

            Better Business Bureau Serving the Pacific Southwest

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.