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ComplaintsforBest Buy Electronics
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Complaint Details
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Initial Complaint
04/28/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
03.12.22 refund after over 1 months turned me around customers service is totally zerosInitial Complaint
11/30/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I purchased a dishwasher from bestbuy.com as a pickup order. The price pre-tax was ******. On 11/23/2021 I noticed that lowes.com had the same model listed for ******. I started a chat to ask for a price match. At the time the chat rep told me that she couldn't price match it but "assured" me that the price would reduce on it's own through their website and it would be a better deal than was lowes.com had. I checked all through the holiday weekend and the price never reduced. I contacted a chat representative yesterday who then transferred me to her supervisor. The supervisor stated in the chat request that they could not complete any price matches, due to their policy until today, but to contact them today and the would definitely complete the price match. I contact Best Buy chat today and they will not complete the price match because the item is not in stock online at lowes.com but it is in stock to pick up, which is the same way I got the dishwasher from Best Buy originally.Initial Complaint
11/07/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased $1000 laptop online that was promoted as "In Stock" and "Available for 1 day Delivery". I need this laptop for a business trip, but now Best Buy has said the item is DELAYED. I requested a refund so that I could buy a laptop before my business trip, but Best Buy will not refund my money or deliver the item prior to my trip. I am requesting a full refund so that I can buy what I need for my trip.
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Customer Complaints Summary
13 total complaints in the last 3 years.
7 complaints closed in the last 12 months.