Furniture Repair
The Foot Rail StoreFind BBB Accredited Businesses in Furniture Repair.
Reviews
3 Customer Reviews
Review from Joe P
1 star04/02/2024
Zero stars would be my choice. Placed a $500 order 2 months ago, never received anything. They don't answer phones or emails. I guess this company is a scam. Had to file a claim with my CC company.
The Foot Rail Store Response
04/03/2024
Order has been refunded. Spoke with customer today 4-3-2024 I am the owner and operator. Due to health related issues was unable to provide this to the client. I will add that it was not two months. The order was place 2-20-24 Also the customer stating SCAM has received other items from us in the past with no issue. So let us please keep things in context. Regards ******Review from RJ L
1 star05/09/2023
I received a damaged bar rail in the package I ordered. When I contacted the customer service number, I got a text asking me to send an email photos of damage to an alt email address so they could file a claim with ****** and was offered a discount to keep the damaged item and point it on the underside. It was dinged in 2 spots, so when sending photos I asked for replacement. I have not gotten any further response to multiple emails, text messages, and phone calls. The package arrived fine, so I suspect they are trying to move damaged inventory offering discounts once item arrives to placate...and are avoiding me because I want a replacement. (The website currently lists only 5 are left in stock of the bar I need.) PLUS it sounds like they might be trying to get money from ****** if they are indeed using the photos to file a claim with them. I might be calling them next to confirm my package arrived without looking like it had been damaged in transit, if a claim was indeed filed. After seeing the review below, I am no longer giving the benefit of the doubt that a small business is having staffing issues. My bad on not researching this store better before ordering from them!Review from Jaime R
1 star04/18/2023
I am a local business owner in the ******* Keys. I needed to purchase footrails for a project and found the footrail store online. They had fair pricing and showed the products in stock. I went ahead and placed the order in September 2022. After many calls, emails, and voicemails I finally was able to get ahold of someone in Late November who told me the order was still in fabrication due to is***s with the supply chain. At first, I was just a bit annoyed that it took a few months to obtain this information considering I thought all the material were in stock. A few weeks later I obtained a box of brackets that was poorly packaged. It took me an additional three months before I was able to reach anyone with weekly, and sometimes daily calls and emails. I still have not received the rails and I have no longer been able to reach anyone. This company is a scam. They took my money and never shipped the product. If I wasn't a small business owner and had enough money, I would *** this company for my loss.
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