Business ProfileforPruitt's Fine Furniture

I recently purchased a king *** frame from ****** in November for my new home. In December we discovered my husband and I were starting to get bug bites. We werent seeing any bugs so didnt think it could possibly be *** bugs. Im December we found the first *** bug. Called my apartments right away. They sent an exterminator out who searched my apartment just without doing a treatment, they could not find any bugs at the time. After that I Found another one do the exterminator came back out to perform a treatment, this was then in January. The exterminator did two full treatments in January and the most recent one last Friday and located 4 *** bugs hiding within the *** frame. I have a three ***room with two bathroom apartment in which the bugs were only located in one room and in one item. I notified the manager at Pruitts today to let them know what we found. The manager then told me they dont have a bug problem in their warehouse. And *** bugs dont hide in wood. She brushed it off so easily and said the bugs must of being hiding in my carpet when I moved there. I called my pest control company to fact check the manager and they basically laughed at me. He said *** bugs hiding in wood all the time. He said he found two bugs within the dressers of the frame hiding within the cracks and 2 within the headboard. He said for me to contact the manager back and tell them they need to research *** bugs smh. Im disgusted right now. For a manager to say we waited since November to say something is crazy. We didnt even know what was biting us until mid December. Smh. Never shopping here again!!!!!! Oh remind you I got a dresser from their store that didnt come from the warehouse and the pest control didnt find bugs in that. Only the item that came from their warehouse. Smh

Pruitt's Fine Furniture, a family owned company, has been in the Valley for over 70 years without one single bed bug report. We pride ourselves in beautiful, affordable furniture and excellent customer service. When I received the call from this customer, I went back into our sales receipts to discover where this customer's items came from in our warehouse. I checked all of the same or similar product stored at the warehouse near this customer's purchased items. There have been no reports of bed bugs or any other problem from any customer. The warehouse manager checked all furniture pieces in this rack and there are no bugs. The manager stated they routinely have pest control and do their own inspections for cleanliness. Because the customer reported bites in December, weeks after our delivery, I do not believe they could be from our product. We just heard about this problem this week, more than 12 weeks past delivery. I am sorry that this valued customer experienced bed bugs. I suggested to her they could have been present when they moved in their apartment in November. As far as finding the bugs in the furniture in February, I imagine they would have moved because of the treatments or just because their nature is to find crevices. It does not mean the bed bugs originated in the furniture. Again, i hope the customer resolves her issue and I appreciate hearing about any experience our customers have, positive or negative.