Business ProfileforDon's Garage Doors

I was charged for a yearly annual fee I no longer want. I was not notified that this charge would go through, not through email or any other communication. I had $155.40 taken out of my bank account Monday morning. July 15. I called immediately and was told that this came out of my account because of an annual membership. I believe I shouldve been told before the charge was made and not assume that a year later its OK to charge my card out of the blue. I was told that I would get a refund and I would see the refund within 3 to 5 business days. Today, Friday July 19, I have not seen the refund. I called again and I was told its 3 to 5 business days for them to go and open a ticket on my refund. I was not told this at the beginning. I dont know why it would take 3 to 5 days to open a ticket. Now the money has been out of my account for five business days. I think this is unfair. I think this is predatory and I think they need to rethink the way that they charge annual memberships. after talking to the customer service rep, I was told to talk to a supervisor would take 2 to 3 business days. She promised that I would get my refund ticket looked at and once it was looked at and refunded, .it would take 7 to 14 days for the money to be returned into my account. I dont believe that - Ive been in business for many years. It doesnt take this long to do a refund. They shouldve been able to do the refund immediately and they shouldve tried to expedite a refund and not make a customer wait 20 business days for a refund. In todays marketplace this is an extremely long time and theyre using my funds for other things - delaying my refund in order to use my money for the operation of their business and not any consideration that this money is mine. This is customer abuse. I have memberships and subscriptions with other companies and I dont get a charge out of the blue a year later from any company and I dont understand why this company is using these tactics.