Complaints
Customer Complaints Summary
- 4 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/01/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered 100 of item number ********. Initially only 1 single item was sent. When contacted, additional items were sent but only 60. 39 of the item are still delinquent. The quality control on delivered items does not meet any reasonable standard.
Business Response
Date: 08/09/2024
The rest were delivered on 8/8 - ***** tracking number 530720435518.Customer Answer
Date: 08/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
Initial Complaint
Date:07/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered an orthopedic shoe 2 Day priority mail for an extra $39.00. When I didn't receive product by now the 4th day. Their response over the phone was as follows:"We can't help that the post office was closed for the weekend". No refunded shipping ! $39.00 lost and I still do not have the shoe .Business Response
Date: 07/25/2023
From our Shipping Policy, which can be found here-
www.healthykin.com/t-shipping.aspx
"Expedited orders must be placed before 1PM Eastern Time to be shipped the same day. We do not ship or deliver orders on Saturdays, Sundays or holidays. Any order placed on Saturday, Sunday or a national holiday will be shipped on the next business day."
This order was placed at 9:47 PM EST on Friday 7/21. As promised, the order was shipped *** 2nd Day Air on Monday 7/24 and is being delivered on Wednesday 7/26 - *** tracking number 1Z817EV90250636101.
Initial Complaint
Date:10/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order on Healthykin website on 10/13/2022 and noticed an error message on 10/14/2022 that indicated my order was not completed. The product is for my disabled daughter and needed expeditiously so I placed another order and then saw it was a duplicate. There is no phone number to call so I sent an email and called my bank to stop the payment. I received a terse email back from *** at Healthykin saying the order will be shipped and I have to return it (and pay shipping) and be reported to credit bureau for stopping the charge.Business Response
Date: 10/14/2022
You placed two orders. No errors on our end. Orders cannot be cancelled. Return instructions provided.
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