Complaints

This profile includes complaints for Mountain Park Health Center Corporate Office's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Mountain Park Health Center Corporate Office

  3003 N Central Ave Ste 1600 Phoenix, AZ 85012-2908

• 

  Mountain Park Health Center Corporate Office

  635 E. Baseline Road Phoenix, AZ 85040

• 

  Mountain Park Health Center Corporate Office

  1492 S. Mill Avenue, #312 Tempe, AZ 85282

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/30/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was attacked by the security guard early morning March 30 2025.He had jumped the back wall of the clinic and tackled me. I was slammed into the ground hitting my knees Against the ground. I have not contacted police yet and I do not know what company he works for, I questioned him and he refused to tell me the name of his company.I have a witness who seen him attack me. I am also sure this attack was caught on camera as there was a security camera above us

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by the mountain *********** on ************************************* And they were trying to reach my husband but I told them that he's at work from 9am- 6pm Monday through Saturday and he can't be on his phone during work hours. The receptionist who called my phone at 1105am today was talking down too me like I was stupid. I understand my husband was given a referral to a doctor, but that doesn't not give mountain *********** too talk down too a patients wife over the phone. Their receptionist are unprofessional and could of been a little bit nicer. Or handled the situation a little bit better... They need training on how to talk to people

• Initial Complaint

  Date:10/01/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a patient at Mountain Park Health Clinic on Broadway Rd. in *****, Az. I was assigned to a provider by the name of *** *****. I met with the provider for the first time in September and discussed concerns about my health. She informed me she could prescribe me something to assist in weight loss as I was considered overweight. She informed me that the prescription would be sent to the pharmacy for pickup. A few days go by I check the pharmacy and they say they have no prescription. I then contact the clinic to find out what happened and they stated they need me to come in again. I go in again and we discuss options and she apologized for the previous situation and stated she would put me on something to assist to loose weight as my A1c was a bit high and loosing weight would assist in overall levels. Again she stated she would send over a medication to the pharmacy called ***** or something starting with an F and I would have to stop in monthly to be weighed. She explained to keep in mind she would be out of town the first week of December, which was no problem. I went to the pharmacy the next day and again no prescription was sent or available on my behalf. I called the clinic and spoke to a nurse who stated it would be there by 1pm and I went back at 7pm and nothing was available. I have contacted the clinic and was told someone would contact me however they have not. I feel that Mrs. ***** has not considered me a s a patient and for the second time has not followed through with my care and health plan that we discussed. I have tried to contact the central office to discuss the situation and they too have not returned my calls. Therefore, I am making this complaint as I think they are just making appointments to **** AHCCCS and not following through with the actual health care plan for me as a patient.

• Initial Complaint

  Date:03/24/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/21/22 I went in to moutian park health due to my ** being high.headaches, nausea and blurry vision. I explained my symptoms. I thought it was hormonal. They ran some test & determined I had blood in my urine. I explained my blood pressure the night before was high 160/110. I was scheduled to see a ogbyn. I had my iud taken out, and I was prescribed hormones. I been having 2 periods monthly. 1/23/23 I went to the ** after being up all night with high **. My ** was 180/120 with headaches, nausea,chest pains and pain in my left arm.They did a chest xray & ran a urine test which all came back normal. I explained that once I take my prescribed muscle relaxer my ** will drop & that is the only time my ** is low. ** meds won't lower my **. I schedule a doctor **** the same day at mountian park to follow up my ** visit. I explained to them all the issues that I was having. Everytime I schedule an **** at mountian park health I have to see a didn't doctor and explain myself over and over again. The doctor that day scheduled me to sign up for the ** program so it could be monitored in office. The doctor also said I was having anxiety. Which was the cause of my ** spikes.I turned in all my docs to my employer to take off work. I was approved until 3/15. I also called mountian park to have a pcp that I see regular because I get tossed around and I feel that my health is being negatively affected. I sent the office a long email explaining this. I was assigned to *****************************. I went in to see ***** on 3/10. I explained that my ** is uncontrolled and all the symptoms. I explained I was off work & my employer had not requested any docs yet but when they do I would get them to her. When my ** is under control she can release me back to work. She said okay. Now she is refusing to sign my work forms. I STILL HAVE UNCONTROLLED **. 166/120. I have not been helped. My symptoms still exist and my pcp refuses to sign short term disability forms. Ekg was done& found inconsistencies

• Initial Complaint

  Date:12/19/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 13th 2022 I went to mountain park health center on ********************* for an appointment I scheduled. Up on meeting with ******************************* I immediately felt as though she did not want to see me. She was not thorough in my check-up nor did she provide the test I was scheduled for. She kept ******* out of the room while I was mid-sentence and stood against the wall furthest from me. I was very uncomfortable and felt as thought she did not want to see me. Today 12-19-2022 I received a notification from my pharmacy about a prescription I had ready. I was never told about anything being prescribed nor did I receive a call from ******************** about what it was for. I immediately called the office at 8am asking to speak to ******************** to be told what the prescription was for and was told by a medical assistant I could not speak to her nor could they explain the prescription. I was told by the medical assistant they would leave a note for the doctor to contact me. At 2pm I received a call from another medical assistant to inform me once again I could not speak to ******************** and they also would not be able to thoroughly explain to me what my prescription was for. I have been a patient at this Mountain Park location since 2016 and have never received this kind of treatment. From the moment I first met ******************** I felt as though she did not want to treat me and these last few day have confirmed what I already felt on the 13th. In the 6 years I have been a patient there I have never been seen by ******************** nor have I had this type of treatment.

• Initial Complaint

  Date:09/16/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mountain Park Health Clinic on ********************************* Is Very Discriminatory to My Place of Employment as a Bad Neighbor.I am an Employee of ***** Hypertech located ******************************* in ***** My Issue is that there are Pedestrians that work for my job/place of Business and I and others are being by Hired Security Firm Guard Told that we are Trespassing which we are not.Mountain Park Health Clinic says that pedestrians have no right of way from Broadway Rd to Alemeda street which is adjacent to both my Job and The Health Clinic.. pedestrian employees of ****** wholesale directly across the street from my job are treated the same exact way.There needs to be a compromise so that security does not feel that they have to arrest or subdue people who walk through the parking lot with no intent to harm. We ( ***** Hypertech and Employees of ****** wholesale) just trying to get to our places of employment on time and the healthcare clinic is right in the middle of it. what do you expect us to do??On two occasions we have been harassed by the security guards of mountain Park healthcare clinic for this very reason and it has to stop

• Initial Complaint

  Date:05/29/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a second complaint, but which is not a duplicate of the first: ID#: ********. As a part of - actually, as explained in the introduction - the first BBB complaint, which was submitted Monday, May 18, 2022, I notified, pretty clearly IMO, Mountain Park Health that I was (and I still am not) in *******. A Physical Therapist, located where I am, and we are in the unnamed city in another state, phoned MPH at least twice (once on the 18th, and maybe a second time that day; but, due to no response, again on the 21st). I, myself, did the same, but once, and that call was on the 18th. All we requested - as some or many might imagine, for actual medical and healing purposes - was a copy of the MPH Provider's March 2nd MPH referral. On May 23rd, 25th, and 26th a ******* Physical Therapist then called me about the MPH referral, which sounds like they had, for some incredible reason, just received. On the 25th, as if things with MPH so far, to say the least and at that point were not weird and frustrating enough, and also simply because the Provider in the other state had still not received the MPH referral, I received an unexpected call from a second ******* provider; a completely random (but nice!) Chiropractor, and - or, but - one I do not believe I had ever contacted. Their Office, which happens to be located very close to my ******* mailing address, told me that they received a call from MPH and, then, later that day (the 25th) a fax, too, which was, of course, the referral. What in the world; who is in charge of all this?! First of all, the first line of Complaint #1 notifies MPH that I was not in *******. Second, MPH knew, from the calls by me and the new Provider, which occurred on the 18th and the 21st, that I was not in *******. Third, by the time Provider #1 and #2, located in *******, were in receipt of the referral, the Requesting Provider, again, where I am, who had contacted MPH 2-3x, according to them, was still not in receipt of the medical script.

• Initial Complaint

  Date:05/18/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Re: a primary care appt. I had a couple months ago, and my presently not being in ******* and therefore unavailable for an appt., earlier today I called in order to ask about a Dr's ** from that appt., which is a referral for desperately needed and sought physical therapy and chiropractic care. I just now hung up the phone after being on for 48 mins. Earlier today at 1:48pm MST I called and placed a simple request that the ** be updated, as it is only good - I believe, according to local providers - for Physical Therapy and/or chiropractic, for 30 days. She said they would send a message to the Provider. 4 hours later, and having not received any call or email since 1:48pm, I called, again. This time, at 4:47 MST, for 48 minutes, though the Agent was polite and nice in attempting to help, and her name was *******, I felt again, like before, I had called more of a ************* Call ********************** than a "medical-anything" business, because there seemed, in how I viewed all experiences combined, not much protocol, urgency, follow-through, timeline, or ability to do much other than constant 'sending messages.' ******* initially said that the Provider was unable to speak because she was seeing other patients and in other waiting rooms. OK, that really felt great when, towards the end of the conversation 30 mins later, I was told that the Provider had gone for the day. Did the Provider ever, or even know, that I, her Patient, with medical urgency, was on the phone and trying to speak (only briefly) with her or her PA? Then, I asked for the Provider's email - Nope, that is not available. Then, I asked about an after-hours physician or phone number - Nope, that is not available, either. Melissa's Supervisor, also, as I was told, had just gone into a meeting....but a message would be sent. Then I asked for an email address for feedback, and that was taking a very long time. No resolution, BBB report instead.