ComplaintsforLandmark Home Warranty LLC

• Initial Complaint

  08/12/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  This is a home warranty company that I pay a monthly fee to. My hot water heater went out and they did not resolve the problem after one week. I completed the repair myself because we needed water at our home. I contacted the home warranty company to issue a check for the repairs. Now every time a call for any update they tell me the same thing that they are working on it but with no resolution. I want them to issue a check for the repair cost of my hot water heater. I filed the warranty claim on July 29, 2024.

  Business response

  08/16/2024

  August 16, 2024
  
  
  *******************************
  Better Business Bureau Service the *****************
  **********************************************************************************
  
  
  RE: *************************; LHW Home Warranty Plan No. ******; BBB Complaint No. 22129895           
  
  Dear *****************************:
  
  Thank you for making us aware of the plan holders issue through the Better Business Bureau. We take customer satisfaction very seriously, and sincerely apologize if the plan holder has not been entirely satisfied with our service.
  
  I have reviewed LMs records and found that a cash in lieu check in the amount of $596.27 was created on 08/14/2024 and will be mailed to the member in 3-5 business days from the created date. 
  
  We take your concerns seriously and thank you for raising them to our attention. We appreciate the plan holder as a member, and hope to provide them with a positive customer experience in the future.
  
  Sincerely,
  Schawanna B.
  LandMark Home Warranty

  Customer response

  08/19/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  It is sad you have to get the BBB involved just to get a company to the action they should have done weeks ago.  I do feel my $70 service fee should be refunded as well. 
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  08/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 5/17/24 I submitted a service request for our ** unit which was blowing hot air & causing the internal temperature to rise above 82 degrees. My wife was 5.5 months pregnant & we live in ****** ** with outside temps over 100. Landmark Home Warranty (LHW) assigned ** Rescue (request #*******) who arrived on 5/21 & diagnosed a failed compressor attributing it to clogged condenser coils from lack of maintenance. LHW denied our claim. ** Rescue had previously serviced our unit four times without mentioning condenser coil issues. After a week of back-&-forth LHW agreed to a second opinion from Entire Air Solutions (EAS) on 5/29. They found a burnt compressor wire & dirty coils. LHW approved the wire repair but refused to cover coil cleaning even though our contract states it is covered under regular tune-up. On 6/4 the issue recurred (#*******). *** found the wire burnt again & discovered overcharged freon. EAS replaced the wire with a thicker one but LHW did not address the freon issue. On 7/6 the problem returned (#*******). EAS recommended replacing the compressor or ** unit & noted the coils were still dirty. I had another company clean the coils on 7/10 (see attached invoice). On 8/3 the ** failed again & my wife now 9 months pregnant almost passed out as the house temp reached 88 degrees. LHW denied the service request citing it was within 30 days of the last one. After submitting proof of the coil cleaning I was told to wait for a response. EAS informed ************ that the compressor or unit needed replacement but LHW still refused attributing the failure to lack of maintenance. I've held an LHW contract since January 2020 spending $3780 in monthly payments and $490 for service calls totaling $4270. LHW has shown a lack of professionalism & due diligence failing to vet contractors properly & provide necessary support. Given the circumstances of my pregnant wife & repeated recommendations from EAS, LHW's refusal to cover the replacement is not justified.

  Business response

  08/13/2024

  August 13, 2024
  
  
  *******************
  Better Business Bureau Service the *****************
  **********************************************************************************
  
  RE: *****************************; Landmark Plan No. ******; BBB Complaint Case No. *******
  
  Dear *******************:
  
  Thank you for making us aware of *********************** issue through the Better Business Bureau. We take customer satisfaction very seriously and sincerely apologize if the plan holder has not been entirely satisfied with our service.
  
  The service request for the air conditioner was denied based on lack of maintenance.  The contractor, A/C Rescue reported that the compressor had open windings and wires were melted off. In addition, there was a dirty condenser coil and a blown 30-amp fuse inside the disconnect. According to the contractor, this was a result of a dirty condenser coil,and it is recommended to replace the compressor. 
  
  Section F.3. of the contract agreement reads this contract does not cover repairs or replacement required as a result of failure to clean or maintain, according to manufacturer specifications, except as noted in Service Overview (3).
  
  When the warranty makes coverage decisions, we take into account the overall service history.  During the last several service requests,the technicians observed the unit showed a lack of maintenance.  The damage to the compressor had already occurred therefore Landmarks decision remains unchanged.
  
  We take your concerns seriously and thank you for bringing them to our attention. We appreciate the plan holder as a member and hope to provide them with a positive customer experience in the future.
  
  Sincerely,
  
  ******************
  Landmark Home Warranty

• Initial Complaint

  07/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On June 28, the ** company contracted through LHW came out to perform maintenance on our upstairs unit. We paid out of pocket for the coil cleaning since that is not covered by LHW. That night, it was really warm. We called the ** company and they came the next day, Sat 6/29 to check why it was not cooling. They stated that a part was not operating correctly and they would call it in to LHW on Monday 7/1 to get the part replaced. They said it takes up to 3 business days to approve. At the 3 day ***** we called and were told the part is no longer made and would need to replace the whole piece in the attic. We were told another 3 business days to approve. At the 3 day ***** I called again and was given the runaround and told they could only email purchasing. Yesterday was the 5 day **** from the time they told me last week that they had up to 5 business today. It has been nothing but lies and the run around trying to get our ac repaired. We have been without the upstairs unit 3 weeks. We have 3 young children, one with an autoimmune disorder and she struggles to regulate her body temperature. Today, it was escalated and still was told the same song and dance. No one had bothered to call back or follow up via email to resolve the issue that our home warranty covers. Today I was told we could choose to take a $740 payout and pay the rest out of pocket. That will not even cover half of the cost to replace the part. Meanwhile, the downstairs ac is trying to cool the whole house and that got a clog and ended up flooding the first floor and we now have to replace all the flooring out of pocket because of their lack of professionalism.

  Business response

  07/23/2024

  July 23,2024                                     
  
  Madi Posey 
  BBB of the Pacific Southwest
  
  
  RE: *********************, LHW Plan No. ******; BBB Claim No. 22011917
  
  Dear *******************:
  
  Thank you for making us aware of Mr. ****** issue through the Better Business Bureau. We take customer satisfaction very seriously, and sincerely apologize if ************** have not been entirely satisfied with our service.
  
  
  On July 22, 2024,Landmark Home Warranty ordered the air conditioner air handler unit. The purchasing department is locating the equipment needed for the replacement and an estimated arrival date will be updated within 2-3 business days.
  
  Landmark Home Warranty apologizes for Mr. ****** frustration regarding this matter.  Landmark Home Warranty will reimburse ************** up to $300 if he would like to purchase a window unit or temporary cooling unit. He can upload the receipt to the BBB site for reimbursement purposes.
  
  We take your concerns seriously and thank you for raising them to our attention. We value ************* as a member and hope to provide them with a positive customer experience in the future.
  
  Sincerely,
  
  ****************
  Landmark Home Warranty

• Initial Complaint

  06/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Company uses deceptive practices. Realtor signs you up. First year is free, but then they auto renew without telling you and start charging you ~$70 a month. When you call to cancel, the agent tells you they are not authorized to cancel and the retention department has to call you back. The retention department is actually a high pressure sales department that repeatedly calls and sends emails trying to get you to not cancel. When you insist on cancelling, they impose (without telling you) a $75 cancellation fee that is buried in the fine legal print of the contract. Instead of charging your card on file, they immediately send this fee out to a collection agency and ding your credit. You dont know any of this has happened until you start getting surprise collection letters. When you call to inquire about the charges, Landmark agents say they dont know anything and the accounting department is unreachable for them. You have to continue to insist to speak with someone who knows whats going on. They then tell you that they do not handle payments for the cancellation fees and you have to take it up with the collection agency. Their business practices are deceptive, predatory, and retaliatory when you cancel. Would like Landmark to fix the ding on my credit report for the $27.89 cancellation fee balance that they sent to collections without even telling me it was owed!

  Business response

  06/13/2024

  June 13, 2024
  

  *******************
  Better Business Bureau Service the *****************
  **********************************************************************************
  

  RE: *****************************; LHW Plan No.810154; BBB Complaint No. 21842612            
  
  Thank you for making us aware of the plan holders issue through the Better Business Bureau. We take customer satisfaction very seriously, and sincerely apologize if the plan holder has not been entirely satisfied with our service.
  
  I have reviewed LHWs records and found that Ms. ********* warranty plan was renewed on July 30, 2023. Section H 2,3 of the warranty plan advises that LHW may, in its sole discretion, elect to continue to offer you coverage at the end of your Contract term for another one-year term, under LHW's then-current terms and conditions ("Continued Coverage"). You agree that LHW may automatically continue your coverage under such contract terms and conditions and charge your account on the one-year anniversary of your Contract effective date, unless you cancel your Contract before its expiration date. If LHW elects to offer you Continued Coverage under a new contract, LHW will notify you of prevailing rates and terms approximately 45 days prior to the expiration of this Contract.
  
  ******************** did not notify LHW of her intent to cancel the warranty plan prior to the renewal of the warranty plan, therefore the warranty plan was renewed per the terms of the warranty plan.
  
  Section I1b of the warranty plan advises that LHW may not cancel this Contract during the initial term for which it was issued, except for any of the following reasons: a. Contract Holder does not pay a fee or charge due under the terms of this Contract.******************** did not make the premium payment for the month of April and is responsible for the $27.89 balance.
  
  Sincerely,
  Schawanna B.
  Landmark Home Warranty

• Initial Complaint

  05/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I requested service on my ac hvac unit on Saturday, May 4th and the company assigned to my job was Solution Air. On Monday, I received a text message for an appt for them to come out to look at the issue on Friday, May 10th. On May 13th, I get an email (see the attachment) from Landmark home warranty stating I have 10 days to make a decision on the diagnosis to accept a check for $1225.19 for the covered items in the contract which I immediately replied that I want a second opinion. I didn't hear anything back in writing so I called them on 5/16/24 to make sure they got my request. I have further explained that if the check is sent to me after 10 days which I made clear, I do not want, it will be sent back to them. They told me that a second opinion is not an option. The unit is still working but just blowing out hot air. Usually in the past, they come out and its a simple thing to where it hasn't shifted over to air so I am questioning why the unit has to be replaced. The air handler needing to replaced will be out of pocket cost to the consumer. I have dealt with incorrect diagnosis in the past from other companies and have had to get an independent contractor to fix other jobs. The company is not working in the favor of the consumer who is paying them instead taking what the company says and running with it. What quality assurance do they have to vet these companies they provide the consumer? Before moving to getting an independent contract, I am attempting to have a third party to help mitigate this despite the hot temperatures that are happening.

  Business response

  05/17/2024

  May 17, 2024
  
  *******************
  Better Business Bureau
  **********************************************************************************
  
  RE:          ******* & *************************, *** Plan No. ******; BBB File No. ********
  
  Dear **************:
  
  Thank you for making us aware of ****************** issue through the Better Business Bureau. We take customer satisfaction very seriously, and sincerely apologize if ****************** has not been entirely satisfied with our service.
  
  Landmark Home Warranty (***) authorized Solution Air, LLC to replace a faulty condenser.  However, there are necessary modifications not covered under the *** plan and ****************** is responsible for the non-covered costs payable to Solution Air, LLC (line set $490, electrical $325,disconnect box $220.11, permit $225).
  
  Solution Air, LLC also reported that they need to replace the air handler unit for compatibility, and the out of pocket cost is $6,591.81.  *** cannot cover the replacement of the air handler unit since there is no incompatibility coverage on ****************** policy.
  
  In the alternative, *** has offered a reimbursement in the amount of $1,225.19 in lieu of the covered condenser replacement based on ***s costs.  ****************** may contact *** directly to advise of which option is decided upon.
  
  Thank you for your consideration.
  
  Sincerely,
  LANDMARK HOME WARRANTY
  
  
  
  L. Nelson 
  Claims Resolution Specialist 

  Customer response

  05/17/2024

  All they have done was regurgitated previous sent correspondence while still have not addressing my request for a second opinion on the issue with the ac unit.  I have a right as the consumer to request a second opinion. Basically, it seems as if this is a take it or leave it offer.  As previously stated, I've had companies make incorrect diagnosis and am requesting this. This company does not seem to be working the customer on this issue and siding with the companies assessment on the diagnosis.  I have NOT authorized and will NOT authorize these options. If a check is sent to me, it will be sent back to the company. 

  Business response

  05/21/2024

  May 21, 2024
  
  *******************
  Better Business Bureau
  **********************************************************************************
  
  RE:          ******* & *************************, LHW Plan No. ******; BBB File No. ********
  
  Dear **************:
  
  LHW is in receipt of your letter enclosing additional correspondence from ******************.
  
  On May 20, 2024, LHW attempted to contact ****************** with respect to her request for a second opinion company.  ***************** may return the call for any further assistance regarding this matter.
  
  Thank you for your consideration.
  
  Sincerely,
  LANDMARK HOME WARRANTY
  
  
  
  ********************;
  Claims Resolution Specialist 

  Customer response

  05/28/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I have obtained a second opinion through the home warranty. I am awaiting the diagnosis from the second company to proceed with resolving this matter.  
  
  Regards,
  
  **************************************
  
   
  

• Initial Complaint

  05/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Landmark Home Warranty breached contract with me on my home warranty service. I submitted a service request on 5/6/24 per our contract, and Landmark informed me they would schedule a service visit on Thursday 5/9/24. Landmark then contacted me on Wednesday 5/8/24 informing me they had cancelled my service visit. I submitted a request to their contractor relations team to schedule my own technician (per contract language) and Landmark told me they would get me an answer in 48 hours. Contractor relations failed to respond to my request as of Monday 5/13/24. On Thursday 5/9/24 I contacted Landmark again to follow up on the service request and submitted a ticket to speak with a manager, and was told by Landmark it would be up to *************************************** A manager has failed to contact me as of Monday 5/13/24. On Friday 5/10/24 Landmark informed me they had scheduled a service provider to come to my property on 5/15/24, and when the service provider contacted me they informed me I was out of their service area and Landmark would need to schedule someone else. Landmark breached the contract by failing to schedule a service visit in a reasonable amount of time, or allow a local technician to be scheduled. They failed to refund my service fee when service was cancelled.

  Business response

  05/20/2024

  May 20, 2024
  
  
  *******************
  Better Business Bureau Service the *****************
  ****************************************************************************
  
  
  RE: *************************; Landmark Home Warranty Plan No.780084; BBB Complaint No. 21702812            
  
  Thank you for making us aware of the plan holders issue through the Better Business Bureau. We take customer satisfaction very seriously, and sincerely apologize if the plan holder has not been entirely satisfied with our service.
  
  A message has been left for ****************** regarding his service request, and he has been notified to return the call for additional assistance.
  
  We take your concerns seriously and thank you for raising them to our attention. We appreciate the plan holder as a member and hope to provide them with a positive customer experience in the future.
  
  Sincerely,
  
  Schawanna B.
  
  Landmark Home Warranty
  

• Initial Complaint

  05/07/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Landmark is undercutting the replacement. Per contract the offered fridge is not a comparable capacity. This is an underbid capacity. 8.LHW reserves the right to repair and/or replace systems and appliances with non-original manufacturer parts, including rebuilt or refurbished parts. We are responsible for providing installation of equipment comparable in features, capacity, and efficiency, but not dimensions, color, or brand.=================Please come back with a replacement offer that matches the contract terms of capacity. Contractor submitted 26.4 cu ft as original. Offered *********** LRTLS2403S Specs : 23.8 cu ft Source :************************************************************************************ I am not accepting or denying any offer at this time. I am stating the offer is incorrect due to contract terms.*************************

  Business response

  05/10/2024

  May 10, 2024
  
  *******************************
  Better Business Bureau Service the *****************
  **********************************************************************************
  
  
  RE: *************************; LHW Home Warranty Plan No. ******; BBB Complaint No. 21680117           
  
  Thank you for making us aware of the plan holders issue through the Better Business Bureau. We take customer satisfaction very seriously, and sincerely apologize if the plan holder has not been entirely satisfied with our service.
  
  Section C8 of the warranty plan advises that we are responsible for providing installation of equipment comparable in features, capacity, and efficiency, but not dimensions,color, or brand. AHS does not match dimensions for the replacement unit, but rather focuses on features and functionality. If **************** is dissatisfied with the refrigerator replacement, he can opt for cash in lieu or a Lowes Gift card to buy a unit of his preference.
  
  We take your concerns seriously and thank you for raising them to our attention. We appreciate the plan holder as a member and hope to provide them with a positive customer experience in the future.
  
  Sincerely,
  Schawanna B.
  Landmark Home Warranty

• Initial Complaint

  04/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We have been working with landmark for over 3 years and we have struggled at times. Currently our A/C is out, we live in ****, **. This occurred on 4/18. An HVAC professional looked at the unit in a timely manner but was not a Carrier authorized repair person. Three gentleman said he would find out if his service could complete the repair within the parameters of the warranty. We did not hear anymore on the situation until my wife called right away on 4/22. Nothing had been ordered or told to us other than we are now on our third contractor and still no A/C. Since the last phone call, we are now on our fourth contractor and still no resolution. The main concerns are my elderly 78 YO mother as well as me, a heart patient, are now miserable for our fourth day as the house continues to heat up. Temps over 100.degrees yet landmark will not put us somewhere cooler until it is 105. It is almost 90 in our home right now. Not happy with their customer service at all and they just do not care.

  Business response

  04/26/2024

  April 26, 2024
  
  *******************
  Better Business Bureau
  **********************************************************************************
  
  RE:          ***** & ***************************, LHW Plan No. ******; Your File No. ********
  
  Dear **************:
  
  Thank you for making us aware of Mr. ******* issue through the Better Business Bureau. We take customer satisfaction very seriously, and sincerely apologize if **************** has not been entirely satisfied with our service.
  
  The records indicate that Landmark Home Warranty (LHW) has authorized C&R Cooling & Electric, LLC to replace a faulty blower motor and replacement parts have been ordered. Once the service contractor has received the parts, they will contact **************** to schedule an appointment to complete the covered repairs.  **************** may contact LHW directly for further assistance.
  
  In an attempt to amicably resolve this matter, although not obligated to do so, LHW is willing to reimburse **************** in an amount up to $500.00, upon receipt of a paid invoice, towards the purchase of a portable cooling device and/or hotel stay while waiting for service to be completed. **************** may forward a copy of a paid invoice for reimbursement purposes.  LHW does apologize for Mr.******* frustration regarding this matter.
  
  Thank you for your consideration.
  
  Sincerely,
  LANDMARK HOME WARRANTY
  
  
  
  L. Nelson 

• Initial Complaint

  04/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  on 3/13/24 we had the contractor return and look at our refrigerator/freezer to fix the overflow of ice issue for a second time within 30 days.Following the diagnosis the Home warranty were not approving repair, but the contractor explained that the parts needed to repair prevent the freezer from functioning so should be covered. The home warranty company still were waiting to get confirmation that the parts needed are actually for the functional part of the unit.The contractor confirmed that this is the case, but the home warranty wanted to charge us $480 for a deductible, plus another $70 for a service call- this was a repair not completed accurately the first time in February. After talking to the contractor we were going to see what other alternative options we were given, the Landmark representative eventually said, you can either pay us the $480 plus service call fee or take your business elsewhere, The freezer stopped working, which broke the freezer door and then caused the refrigerator to stop working, so we as a family of 6 were out of a fridge full of food and a refrigerator. We have to purchase a new fridge all because of our home warranty lack of diligence and acceptance of the contractor they utilize, If they approved their own contractors diagnosis we would not have had a fridge/ freezer completely break and now have to buy a new fridge. This home warranty company have since given us the option of a cash out of $180 dollars towards a fridge that costs over $1500 to replace !

  Business response

  04/16/2024

  April 16, 2024
  
  *******************
  Better Business Bureau Serving the Pacific Southwest
  ************************************
  *******, ** 85014
  
  RE:      *********************; LHW Plan No. ******; Your File No. 21518096
  
  Dear **************:
  
  Thank you for making us aware of the customers issue through the Better Business Bureau. We take customer satisfaction very seriously, and sincerely apologize if **************** has not been entirely satisfied with our service.
  
  I have reviewed LHWs records with regard to the customers complaint. On the original service request, ******* Appliances was authorized by LHW to replace a defrost sensor and thermostat. The company reported that repairs were completed. ******* Appliances has reported to LHW that currently the rails and bucket for the ice maker needed to be replaced and LHW authorized the technician to complete the repair. The technician has not reported that additional repairs are needed or that the refrigerator needs to be replaced. In the alternative to having the authorized repair completed, the customer was offered the option of accepting cash in lieu of LHWs cost of the repair, up to the amount of $181.64. Based on the terms of the warranty plan and the diagnosis provided, **************** has rightfully been offered the above options.LHW is not liable for secondary damage, including food loss.
  
  LHW will await the customers decision with regard to the offered options. Thank you for your consideration.
  
  Sincerely,
  
  LANDMARK HOME WARRANTY,LLC

• Initial Complaint

  03/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Landmark Warranty has been abysmal to work with from the beginning. I had an issue with my roof and sent a request to have it looked at and they never responded to my request. Two months later, when I called due to worsening condition of the roof, they claimed that they didnt have anyone in my area and that I should look for my own roofer, which I did. They failed to communicate with me and I have no idea what to look for in a roofer. The roofer I chose misdiagnosed the leak and the job that I paid for was not covered with Landmark. Then a heavy rain caused my ceiling to cave in. The actual cause of the leak was an issue that would have been covered had Landmark sent their certified roofer. I chose a home warranty because I trusted them to do their job but I am paying yet doing the job for them. Due to many issues with them, I requested to cancel my warranty. They sent a letter stating I owe money but I already paid my outstanding balance in full. The letter even showed the outstanding balance was $0.00 and a red stamp PAID. Two weeks later, I receive a letter from TSI debt collector stating that I owe $15.89! They sent my account to collections for $15! And I never received a bill for that amount. They never communicated with me that I owed this. When I called, they said it was for cancelling my account and they would send me the bill that day AFTER they already sent it to collections which can ruin my credit. They never responded when I asked why I didnt receive a bill before so that I could have the opportunity to pay. My last correspondence from them showed a $0 balance and PAID stamp. They should not be in business and I regret using them for my home warranty. As a customer, I have rights. I have a right to receive a bill with a due date before my account is sent to collections for a mere $15. They were abysmal for my home needs and now they violated my rights and it should be reported. They are Definitely one of the worse businesses I ever worked with.

  Business response

  03/13/2024

  March 13, 2024
  
  *******************
  BBB of the Pacific Southwest
  ***********************************
  *******, **  85014
  
  
  RE: ***************************; Landmark Plan No. ******; BBB Complaint Case No. 21423324
  
  Dear **************:
  
  Landmark Home Warranty (LHW) is in receipt of your letter advising of the above-referenced complaint. Your letter has been forwarded to me for review and response.
  
  Thank you for making us aware of **************** s issue through the Better Business Bureau. We take customer satisfaction very seriously and sincerely apologize **************** has not been entirely satisfied with our service.
  
  LHW has reviewed our records,and the error with the cancellation has been located and resolved. The third-party collection contractor has been notified to discontinue any additional attempts to collect. LHW can confirm our warranty plans are not revolving accounts, we do not have personal information on file, or report to credit bureaus. However, with the third-party contractor pre-printing notices,if one is received after todays date, **************** should disregard it. *************** will also receive a confirmation email from LHW for her records that states that no additional payment is due. LHW apologizes for any frustration experienced and is available if there are additional concerns.
  
  Thank you for your consideration.
  
  Sincerely,
  
  ******************
  Landmark Home Warranty, LLC.  

  Customer response

  03/13/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩