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ComplaintsforFast Fix Jewelry and Watch Repair
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/01/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My name is ***************************. My husband and I used this Fast Fix Jewelry at ******************** in ***************, ******* a few years ago (2018) to get the stone in my engagement ring changed out. All went well!Well this last year, in November 2020, for our 1 year anniversary, my husband had the idea to take the old stone from my engagement ring to the same Fast Fix Jewelry in *************** to get the stone made into another piece of jewelry to give to me for our anniversary. He brought it in shortly after Thanksgiving, told them what he wanted and payed $435 up front for the custom piece of jewelry. The owner of the store failed to tell him that they would be permanently closing in just a few days. The owner took our money and our stone and we havent seen it or heard from them since. We are out $435 for the jewelry we never received, $400 for the stone originally, and a precocious memory that is irreplaceable. We have reached out to the *** and the mall many times.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.