Complaints
This profile includes complaints for CASH 1's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 75 total complaints in the last 3 years.
- 15 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On cash1 website they claim that all credit is welcome but when you go to apply for an emergency loan you get denied do to your credit score? It's Very misleading not helpful for people who suffered an accident at work and need a little push to get caught back up. I have a very good paying job that I held for 15 years, there was no need to act like I can't afford a loan.. why would you claim that you welcome all type of credit and people with limited credit history or bad credit but deny them after a soft credit pull? This company is not helpful for people who need emergency funds to pay mortgage and daily expenses. I spent hours on the website and they offer things that are not true..I'm never bringing my business to this company ever. You end up paying 3x more than the loan you barrowed. There Website very misleading they don't except all types of credit and they only do registration loans and title loans, the employee said, seems you have to be rich and wealthy to get a little help in this country
Business Response
Date: 03/28/2025
To protect Mr. ******* privacy in accordance with applicable laws, we are unable to discuss the specifics of his application in this public forum. We encourage Mr. ****** to reach out to our team at **************************************** where we would be happy to provide further assistance.
We welcome applicants of all credit backgrounds, including those with poor credit. A high credit score is not required for approval; we pride ourselves on our ability to say yes when others say no. While we regret that we couldnt assist Mr. ******* we sincerely wish him the best of luck.Initial Complaint
Date:03/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
So I have reached out about about my loan. I tried to explain that I am going through a divorce. I want to pay no problem. I offered to make half payments till I get back on my feet. Not good enough they want the entire payment. I appreciate the loan in a time of need. Im just asking to make smaller payments for the next few months or settle. Trying not to file bankruptcy so you will not be screwed. I would love to talk to a higher up. Filing a complaint is the only way to get someones attention. Im not trying to pay lets work together.Business Response
Date: 03/20/2025
We take our customers concerns to heart and appreciate the opportunity to address them. To protect Ms.Bookmans privacy in accordance with applicable laws, we are unable to discuss the specifics of her complaint in this public forum. However, we are happy to confirm that we have communicated with Ms. ******* and have fully resolved the matter to her satisfaction. We therefore consider this matter to be resolved.We take consumer complaints seriously and strive for perfection in everything we do.Initial Complaint
Date:12/11/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Cash1 charges extraordinarily high interest rates resulting in extremely high monthly charges. Although I have paid almost $300 each month, the bill decreases very little. Therefore, the company's business tactics will eventually result into me being financially destitute according to my income. When I asked if the interest rate and payments could be lowered, I was told I would have to paid a double payment and that would lower the interest rate, but not the payments. Although I have consistently paid the bill for months, this company will not work with me to lower the payments. I have already paid more than I borrowed.Business Response
Date: 12/23/2024
Because the BBB reports Company responses publicly, we are unable to respond to the specifics relating to Ms. ********* complaint in order to protect her privacy in accordance with the law. With that said, we are happy to report that we have spoken with Ms. ******** and have fully resolved the matter to her satisfaction. We therefore consider this matter to be resolved. We take customer complaints seriously and strive for perfection in everything we do.Customer Answer
Date: 12/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
**** ********
Initial Complaint
Date:10/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Starting about two weeks ago I received an email stating my application with this company wasnt finalized and I needed to reach them to finish it in order to obtain a loan from them. This worried me given I never filled out an application with them nor was I looking for any loans at all. It was completely at random. At first I was concerned someone may have stolen my identity, but given they email and call me at least a dozen times a day every day, it became evident theyre running some sort of scam on their own and want me to provide them with my ******al information. After looking through the reviews it seems Im not the first ****** they have done this to. All Im asking is they stop calling and emailing me.Business Response
Date: 10/23/2024
Because the BBB reports Company responses publicly, we are unable to respond to the specifics relating to Ms. ******* complaint in order to protect Ms. ******* privacy in accordance with the law. We have sent communications to Ms. ****** that we believe fully resolves her concerns, but we have not yet heard back from her. Should Ms. ****** have any further questions, we ask that she contact CASH 1 at ************************************* so we may assist her.
We are a legitimate, licensed lender (NV# CDTHB11244) and take consumer complaints seriously and strive for perfection in everything we do. We receive hundreds of credit applications every day, and we are vigilant about protecting consumer information and fighting fraud, while still helping those that need credit. Weve been serving our local communities since 1997, and we are very proud of our employees and the services we provide.Initial Complaint
Date:10/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On October 07, 2024 Cash1 took $186 out of my bank acct. However, the representative told me I would only pay $87 monthly. Also, they are now saying I owe $900 when I didn't borrow $900. They scammed me in a very sneaky way without telling me the entire truth of their services. They are a SCAMMERS.Business Response
Date: 10/15/2024
Because the BBB reports Company responses publicly, we are unable to respond to the specifics relating to Ms. ******** complaint in order to protect Ms. ******** privacy in accordance with the law. And while we disagree with her characterization of the events, we believe we have fully resolved her concerns. Should Ms. ******* have any further questions, we ask that she contact CASH 1 at ************************************* so we may assist her. We take customer complaints seriously and strive for perfection in everything we do.Customer Answer
Date: 10/15/2024
I do not agree with Cash1 response because they never resolved this issue. It's another deceiving statement from Cash1 that I will not approve. Cash1 deceived their clients without giving them the entire truth of their processing and explanation of their services. Every customer deserves the right to an entire explanation and 100% of how you deliver your services. I was not given that opportunity, and Cash1 operated with deceifulness and manipulation.Business Response
Date: 10/25/2024
Because the BBB reports Company responses publicly, we are unable to respond to the specifics relating to Ms.******** complaint in order to protect Ms. ******** privacy in accordance with the law. And while we disagree with her characterization of the events, we remain committed to fully resolving her concerns. We have made multiple attempts to reach her but have been unsuccessful. We recently sent her additional correspondence which we believe fully addresses her concerns, but we have not yet received a response. ****************** have any further questions, we ask that she contact CASH 1 at ************************************* so we may assist her.
We take customer complaints seriously and strive for perfection in everything we do. We also take great pride in our new Wealth Loan product. The Wealth Loan helps borrowers,including those with limited credit options, by providing the cash they need at an APR of just 27%, which is lower than many credit cards. Additionally, a 4.5%APY* interest-earning account (the 'Wealth Account') is created with each new Line of Credit (*APY accurate as of 10-24-2024). This interest earning Wealth Account grows into a rainy-day fund over time, and as the Wealth Account increases, so does the customers Credit Limit, dollar for dollar. With on-time payments, borrowers can grow their Credit Limit to more than $1,200 and grow their Wealth Account to more than $1,200 in just a year. Thus, they are never trapped, unlike many other credit products, and can walk away anytime by using their ********************** to repay the loan balance, if funds are available.While we recognize that the Wealth Loan may not be for everyone, hundreds of satisfied customers are already receiving the cash they need while also saving for the future. We are very proud of this offering.Initial Complaint
Date:09/15/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have received continuous texts from this company with the following message:"Hi ******* your payment is due today. Come see us at the store or use the link below to make your payment online. Also, we made taking out loans easy during coronavirus. When you have available credit, we'll fund you over the phone. First, make your payment to maximize your available credit. Link : **************************************************************************************************************************************************** . Then, visit us or call us at ************ to get a new loan over the phone. ******************************* - CASH 1"I left a message that "*******" does not now nor never has resided at this number and that I have never had any transaction with their business and further that there is not now or ever a "******" that has resided at my residence. To date I have not received a response from the company, just more texts. After reviewing your web site I noted similar complaints where the company wanted personal information to "resolve" the issue. There is nothing to resolve with me, so that will not be happening. I can only assume this is some sort of scam.I am seeking your assistance to have to help resolve this issue. If you determine it is a scam and can not be resolved by you, please advise and I will immediately file a report regarding a financial scam via wire with the FCC.Thank you in advance for your assistance.Business Response
Date: 09/20/2024
We appreciate the opportunity to address Mr. ******* concerns.
We investigated the matter and found that the texts he received were not meant for ****************. We have since removed his number from our systems. We sincerely apologize for any inconvenience this has caused him.
We are a legitimate, licensed lender and take consumer complaints seriously. Should **************** have any further questions, we ask him to please contact us at **************************************Customer Answer
Date: 09/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************************
Initial Complaint
Date:08/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a loan to where i am affordable payments. I had a loan for just a few hundred dollars and afthe contract. after i make a few payments I would take out my available cash through the app. I tried to take out my *********************** i think it was a little over 100 dollars and the app wouldn't let me so i called the store and the lady said i would have to come into the office. When i got to the office the lady talked me into taking out a loan that i really couldn't afford but she made it sound to good. I have had the loan for a little while and would go online an make my payment, and i noticed when i would log into the app it woudl give me an option to push out the payment which i did for a while and one day i went into the app and it wouldnt let me sign in. I have sent a couple of emails asking to make payment arrangements and today i reveive a bad text message threating me saying if i didn-t contact them right away they would pursue all remedies against me as stated in the contract. First of all if they dont want you to push a payment out, dont give the option in the ap where you make payments, and I would also like to know why in the ap it shows how much i bring home from my work or it is showing how much is depsoited from my job into my bank which i didnt give them authorization to do this unless they have it hidden in the contract they the lady didnt give me the time to read said she is closing and need to do the loan quickly. I have hurt my leg t work and also my husband is in bad health with blood cots and diabetes and we are way behind on all of our bills and i sent the a couple of emails for help to set up some kind of payment plan only to get a nasty text threatning me. I would not be in this mess if the office lady didn't talk me into to taking a loan i cant afford but i guess this is how this company operates. I am just needing them to help me set up a payment plan that I can afford and to help me get the stress off of my husband as we are both very stresseBusiness Response
Date: 09/12/2024
We disagree with Ms. ********* characterization of the events. Because the BBB reports Company responses publicly, however, we are unable to respond to the specifics relating to Ms. ********* complaint in order to protect Ms. ********* privacy in accordance with the law.
We have reached out to address her concerns, but we have been unable to reach her. Should ******************** wish to discuss her account further, we ask that she contact CASH 1 at ************************************* so we may assist her. We take customer complaints seriously and strive for perfection in everything we do.Initial Complaint
Date:08/27/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I obtained a loan through Cash1 via the Mobile App/website earlier this year and back in March 2024 I had a ACH payment debit my bank account which I authorized however my bank had to manually post the debit to my checking account due to incorrect format of my account number that ******************** has on ********* bank charged me a $10 fee. I sent an inquiry to my bank to get the details of the charge which they explained the format in which Cash1 had on file. My bank did refund the money so I wasnt asking Cash1 for any refund. I did call Cash1 4/1/24 and explained the issue and the *** failed to assist with making the correction. Around this same time my loan/Line of Credit was paid off. A month or two later I pulled money from the Line of Credit & on 7/5/24 I called Cash1 regarding a payment I scheduled and also regarding the issue with the account number format which again the person I spoke with didnt fix the issue so I emailed cash1 on 7/5/24 and never got a response. I had a payment via ACH debit my bank 8/23/24 & today 8/26/24 it posted to my checking ************ bank charged a $10 fee (ACH Manual Posting fee). I contacted Cash1 today 8/26/24 and spoke to a *** that deleted my bank account number/routing number & re-add the info to show correctly. I then asked how I go about getting refunded (reimbursed) for the fee my bank charged due to their error & was told it wasnt their fault. I talked with the store manager (*****?) which also stated the same thing. I simply want the $10 my bank charged due to Cash1s negligence on not resolving the issue months ago. Ive attached a few screen shots showing the time/date I called along with info from my bank. The specific Cash1 branch Ive been working with is located at ***************************************************.Business Response
Date: 09/03/2024
Because the BBB reports Company responses publicly, we are unable to respond to the specifics relating to *************** complaint in order to protect his privacy in accordance with the law.With that said, we are happy to report that we have spoken with **************** and have fully resolved the matter to his satisfaction. We therefore consider this matter to be resolved. We take customer complaints seriously and strive for perfection in everything we do.Customer Answer
Date: 09/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution has been resolved.
Regards,
*************************
Initial Complaint
Date:07/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been receiving calls, texts, and emails from this company for an application that I did not submit, which made me worry that someone may have stolen my identity and is trying to make a loan in my name.Thank goodness I recorded the call for my lawyer to follow up on what happened next:As I mentioned, I explained to the agent who answers the phone how many calls, texts, voicemails, and emails from this company I have received in the last two days. , I gave him my name and date of birth< I did not give my SSN, even though he asked for it, if there is an application, then should have all my information right?I explained to him that I did not make any application and that I needed more information about when this happened to file a case and he told me that it was on 7/21/24 by a third party company,I told him that I did not do that and asked if he could please give me the information from the third company so I could call and make a claim but they did not want to provide me with that information, they did not want to provide me with a supervisor and he did not want to give me his last name, he told me that he would transfer me to another department for an investigation and instead of transferring me he hung up on me!I was like WOW! What professionalism!! ,, thank God I have the call recorded as proof If they didn't want to give me information I guess they're hiding something right? I mean I want to figure out, Who submit an application for me, If they had nothing to do with it then they would have given me the information about the third company for me to figure out, right? What did they have to lose? ??Business Response
Date: 08/01/2024
Because the BBB reports Company responses publicly, we are unable to respond to the specifics relating to ****************** complaint in order to protect ****************** privacy in accordance with the law. And, while we disagree with her characterization of the events, we have sent communications to **************** that we believe fully resolves her concerns, but we have not heard back from her. Should **************** have any further questions or concerns, we ask that she contact CASH 1 at ************************************* so we may assist her. We take customer complaints seriously and strive for perfection in everything we do.Initial Complaint
Date:07/14/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was contacted by this company Cash1 by mail on June 6th saying I took out a cash advance card on May 8th 2024 for the amount of $400 with Reference # ********. It further stated that three payments would be taken out on June 14th, June 28th, and July 12th 2024 for the amount of $108 each. I have never done business with them. I don't know how they got my name and address. Please resolve this issue in a timely manner. I would like to know who and why I am being scammed for this amount. Thank you.Business Response
Date: 07/19/2024
Because the BBB reports Company responses publicly, we are unable to respond to the specifics relating to Ms. ********** complaint in order to protect ********** privacy in accordance with the law.
We have communicated with **********************, and she has indicated that her concerns have been addressed.Should ********************** have any further questions, we ask that she contact CASH 1 at ************************************* so we may assist her. We take customer complaints seriously and strive for perfection in everything we do.Customer Answer
Date: 07/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************;
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