Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/18/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apparently, this company just approves PPP loans without identifying the company or individual. My identity was stolen and a loan obtained fraudulently. Now this company refuses to provide me with a copy of the loan documents; although I have complied with all of their request. I have informed the ************************* and really hopeful for a resolution.

• Initial Complaint

  Date:12/04/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello , I was approved for a ppp loan from the company prestamos cdfi, LLC. When I look online it says that a check of ***** was issued but I never received the funds from this business but it says it was issued to me. I have wrote a letter in the past to the company .

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a ppp loan with prestamos I was never funded the money was sent back to them then the loan was filed for forgiveness without my consent

  Business Response

  Date: 11/03/2024

  Dear Customer,

   

  Thank you for bringing your concerns to our attention.  At Prestamos, we take customer satisfaction very seriously and are committed to addressing issues as promptly as possible.

   

  Although you were approved for a Paycheck Protection Program loan, your bank, ***********, froze and seized your funds after disbursement.  Please understand that Prestamos only funded the loan, while Blue Acorn processed the loan. Prestamos does not have possession or control of the funds that *********** has seized. We understand how frustrating this has been, however, the ***'s closure of the *** program limits our ability to disburse additional funds. We also note that our records have your signature on Form 3508S (the SBA's forgiveness application). 

  
  Thank you for your understanding, and we remain available to support you.

   

  Thank You,

   

  Prestamos CDFI

  Customer Answer

  Date: 11/03/2024

  I did not file for forgiveness and regardless I was never funded 

• Initial Complaint

  Date:08/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business took over my loan request it was sent back by my bank and since then it has been apparently lost the *** a bank account I no longer have and prestomos I have everything account number delinquent letters promise to pay by them everything yet no money it has been an ongoing issue for years as they are now trying to collect money from me I received another email this morning 8/5/2024 Ive been ignored for over 2 years by this company please help and I am pursuing extreme legal action because obviously they are obviously robbing hard working individuals even though they made 300 million in fees they still keep our ****** as I am not the only this has happened to its is a disgrace and it is disturbing as well as disgusting evil behavior I want we need justice and our money again thank you for your time I appreciate any and all help you can provide.

  Business Response

  Date: 08/28/2024

  Dear Customer,

   

  Thank you for bringing your concerns to our attention.  At Prestamos, we take customer satisfaction very seriously and are committed to addressing issues as promptly as possible.

   

  You were approved for a ***************************** Paycheck Protection Program (***) loan, however, your bank returned a portion of your loan funds after the *** requested additional documentation. As you may know, Prestamos only funded the loan, while Prestamos' *** approved ************** Provider (Blue Acorn) processed the loan. Despite Prestamos' personal efforts to resolve the situation with you directlyiincluding email requests for the additional documentation *** requestedyou have failed to provide the requested documentation. Among the documents requested from you are: a copy of a valid government issued photo ID, a bank statement dated between October 2019 & March of 2020 showing business transactions, full filed and signed 2019/2020 Tax Returns, business Registration or some type of proof of business validity,  a copy of your SS card, and a selfie holding both the SS card and a valid photo ID. These documents were requested by the *** to validate both your identity and the accuracy of the loan. 

  
  We understand how frustrating this has been for you and sincerely apologize for any inconvenience this has caused. While the ***'s closure of the *** program limits our ability to disburse additional funds, we are committed to providing any necessary documentation to the ***, or further clarification to assist in resolving this issue. 

  
  Thank you for your understanding, and we remain available to support you.

   

   

• Initial Complaint

  Date:11/28/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 2022 demanding payment during the Pandemic.This is an CA SBA 7A loan and during covid my business was shut down.I paid zero dollars as I was not supposed as the loan potentially was forgiven.They have not provided me any information other than a generic bill.I'm disputing that I owe them anything as they purchased the loan from a company that went bankrupt, They have never gave me any information, contacted me, breakdown etc. I have not had any contact with any members of this company , although I have tried to speak with someone many times.

  Business Response

  Date: 11/28/2023

  Thank you for bringing this situation to our attention.

  Our commitment is to deliver the very highest quality service to each of our clients. We're sorry to read about your recent experience, to better understand and address this situation, our team will be in touch with you shortly.

  Thank you.

• Initial Complaint

  Date:04/07/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business ignored all my attempts to process PPP loan forgiveness and reported my loan to credit bureau. The business does not answer phone calls, return messages or respond to emails. The company has ignored all my requests to process loan forgiveness for 2 years. I would like the business to process my loan forgiveness and remove the negative report from my credit.

  Business Response

  Date: 04/07/2023

  Thank you for you contacting us. We currently have a large volume of incoming messages and are experiencing longer than usual wait times. We always strive to provide the best possible outcome for our clients, a representative will reach out to you directly. Thank you!

  Customer Answer

  Date: 04/08/2023

  The business needs to respond to complaint

  Business Response

  Date: 04/11/2023

  Thank you for you contacting us. We currently have a large volume of incoming messages and are experiencing longer than usual wait times. We always strive to provide the best possible outcome for our clients, a representative will reach out to you directly, in order to assist you we will need your information, please send an email to ************************************ with your business name and phone number Thank you!
  
  

  Customer Answer

  Date: 04/17/2023

  The business is saying that it's too busy to respond to the BBB. This is the same response I got when I initiated the process for PPP loan forgiveness. The business did not respond to my PPP loan forgiveness request and reported my loan as delinquent. The US government authorized PPP loan forgiveness and the business is not complying the regulations resulting in negative reports on my credit. 

• Initial Complaint

  Date:03/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a PPP loan during COVID and recently received a demand letter to pay back my funds. The whole time during the loan forgiveness program they had my social security wrong and months, and months went by with no response to the emails i sent in regards to them changing my social security number so i could apply for forgiveness was ignored, almost to the fact that it was intentional so they could charge me interest. On the statement I received on 2/1/2023 it goes all the way back to 10/2022 asking for payment, but the email i received on 2/1/2023 was the first and only email i have received from them in regards to anything about my loan and payments due. Nothing on how to set a payment plan up or anything and now i have received a demand in full for my loan but No information on how to pay the loan back and they are charging interest as well. i have called daily and emailed them daily and have received no response.

  Business Response

  Date: 03/10/2023

  Thank you for you contacting us. We currently have a large volume of incoming messages and are experiencing longer than usual wait times. We always strive to provide the best possible outcome for our clients, a representative will reach out to you directly. Thank you!

  Customer Answer

  Date: 03/13/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:03/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a small minority business that received a PPP loan from Prestamos via Blue Acorn. I contact the lender in November 2022 regarding my loan forgiveness status. I applied for PPP loan forgiveness within the time period (11/21). Later to start receiving message about payment. I contact Prestamos and actually talked to a representative and was told that my application was on hold with an issue with my NAICS, I submitted the requested documents on several occasions, because I am receiving emails that the required documents have not been received. I began sending the emails with return receipts and they have not been open/read. I began receiving emails that my loan was and would go into default causing my business not to get future loans via the *** if I did not start making payments by 3/1/23. Because I am I small business I can not jeopardize a bad credit rating, so I setup a payment plan, which of course they received that information. I research and noticed that I am not the only business dealing with this issue. We are small business still struggling and trying to make ends meet and keep out doors open. We can not afford to pay a loan that we expected not to have to repay. I feel that Prestamos is trying to scam us small businesses and not forgive our loans for some reason or another. Ive tried to contact Prestamos on the customer service number ************ and NEVER get a representative. Instead my call goes to voicemail; saying leave a message in the general mailbox, which I NEVER get a callback. This has become my daily routine several times a day during the weeks. I have a business to run and shouldnt have to go through this, when my loan shouldve been forgiven. PLEASE HELP!!!

  Business Response

  Date: 03/09/2023

  Thank you for you contacting us. We currently have a large volume of incoming messages and are experiencing longer than usual wait times. We always strive to provide the best possible outcome for our clients, a representative will reach out to you directly. Thank you!

  Customer Answer

  Date: 03/09/2023

  Ive been waiting over 2 1/2 months since I sent documents and no one responses to email or phone calls. I wish to keep this complaint open until resolved and my loan is forgiven. I have been waiting since 11/21/22 to have this loan forgiven.  Ive done my part by applying for forgiveness and this has been entirely too long. 

• Initial Complaint

  Date:03/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am supposed to repay a ppp loan. I thought Prestomas would contact me with repayment details but the only contact from this company was a nasty demand email on 2/28/23. I have called and called and left messages but am unable to speak to anyone. Do they have an office or employees? This is not the way to do business. I was never notified when to start making payments or where to make payments. All I know is that I have 5 years to repay.

  Business Response

  Date: 03/08/2023

  Thank you for you contacting us. We currently have a large volume of incoming messages and are experiencing longer than usual wait times. We always strive to provide the best possible outcome for our clients, a representative will reach out to you directly. Thank you!

  Customer Answer

  Date: 03/08/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:03/08/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 27, 202, I received a demand letter that my PPP Loan will go in default on 3-6-2023. My loan started with blue acorn and now is with prestomas. I was told in an email that I had the wrong loan number and to refer back the *** for assistance. I have tried to contact prestomas to get this issue resolved. I have made numerous attemps to reach a representative. I followed the guidelines on applying for the ppp forgiveness. Per *** my loan forgiveness was approved then denied. I have all documents that my ppp forgiveness loan was approved. No one is giving me an explanation as too why it was denied. I didn't receive any communication informing me my loan was one or two months pass due, until two weeks ago. Nor any physical mail that my loan was passed due. I have only received two emails from this company. I have placed numerous of and and emails to no prevail. Also im not able to apply for ppp forgiveness threw the *** portal and I'm not sure if prestomas is the reason for the holdup. As per the *** I applied for the appeal process with the *** and waiting on a repose.Please assist..

  Business Response

  Date: 03/08/2023

  Thank you for you contacting us. We currently have a large volume of incoming messages and are experiencing longer than usual wait times. We always strive to provide the best possible outcome for our clients, a representative will reach out to you directly, Thank you!