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Business Profile

Marketing Consultant

Trailhead Marketing

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marketing Consultant.

Complaints

This profile includes complaints for Trailhead Marketing's headquarters and its corporate-owned locations. To view all corporate locations, see

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Trailhead Marketing has 2 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/03/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Started a ******* Ad with them in July. Billed for July and August with no hits coming back. Decided that this was not worth the $199 per month. The contract was a month-to -month agreement. There is only 1 way to cancel my account, which is by talking with a person in their customer service ***** EXCEPT, I have tried various times (within their window) to call. They NEVER pick up and it goes to an automated system where you have to hit a 1 to go to customer service. When you get there there are 2 beeps and nothing else. No "your call is important to us, leave a message after the been, nothing. I've left messages and no call back. I've tried emailing their customer service from their website and no response. All employees share that one email and phone number, at least that is what I got when I signed up.

    Trailhead Marketing is NOT a BBB Accredited Business.

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