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Business Profile

Medical Doctor

Empower Emergency Physicians

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Doctor.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/08/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visited the emergency ********** of St ****** due to an ankle injury.Despite my frustrations about my entire treatment and conversations with the doctor happening in the hallway with 20 other people who could easily hear all the medical information I discussed with the doctor, to my disappointment that was just the beginning of the worst. I first received a bill from Empower Physicians where it was quite clear nothing had been submitted to my insurance . After discussing with a few trusted individuals I called in to provide my insurance again. During this time I was receiving threatening calls multiple times per day that I would be turned over to collections. I paid one small payment of roughly $80 to get them off my back before I realized the insurance issue. My insurance has since processed the claim and my amount owed was only $19.89. I have NEVER received the difference of that money back. To top it off I am also getting bills for the same emergency services from St. ****** hospital for just over $900. *** called to ask why Im getting bills from two different entities for the same service and neither company says they know anything about the other. I have logged into the account and set up payment plans TWICE for this bill and paid their initial down payment twice and still getting calls where the reps are saying there is no standing arrangements and I log back in and it says the same thing. They have withdrawn the money both times but never sent receipt of payment and it feels like they are purposely trying to nudge me into collections. I feel like Im being charged for the same service twice and nobody can give me answers why.

  • Initial Complaint

    Date:08/05/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/10/2023 I went to the emergency room. sometime around the first week of July I received a bill from this company that they had not put thru my insurance. I called them on 7/12/2023 and spoke with ******, she informed to ignore the bill, that they just sent it to my insurance company on 7/10/23. I now received a text demanding payment or it will be turned over to collections. They still have not sent it to my medical insurance and are demanding I pay as if I do not have insurance. I want this taken out of collections and submitted to my insurance. My account number for this bill is **********. I have checked with my medical insurance and they never received a claim from this business.

  • Initial Complaint

    Date:06/15/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried since March to get this company to accept a 50% reduction as the other two providers have. No one answers mail or phone messages.********* does not do what their website says they will reply by May 25 SO FRUSTRATING

  • Initial Complaint

    Date:02/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been billed final notices without receiving any notifications from this source. I called for documentation regarding the services provided and none were provided. It was explained that initial notices were sent via text message. They threatened my account being sent to a collection agency without giving any assistance or documentation to support the reasoning. Additionally, the emergency physician is not known to the facility providing the claimed services.

  • Initial Complaint

    Date:08/24/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visited the Emergency Department at Dignity Health on 8/21/21. I continue to receive a bill in the amount of $1282.00. I have contacted my insurance (BCBSofAZ through Medica) and they have never received a claim and nor do I have an EOB to show for it. Their call line is down. You are unable to speak with anyone over the phone via **************. Anytime you chat with someone it never gets resolved. Historically, I have a very hard time getting my insurance submitted correctly. I've tried to give them the provider services number ************ for my insurance to allow them to handle it, but it continues to be unsettled.

Empower Emergency Physicians is NOT a BBB Accredited Business.

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