Reviews
This profile includes reviews for Aqua Science's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 36 Customer Reviews
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Review fromMark K
Date: 12/21/2024
5 starsAqua science always arrives within the time limits the office states. Friendly, courteous, knowledgeable, and efficient. ****** came to replace our garbage disposal at the stated time and within 45 minutes had us up and running. Very satisfied with Aqua Science and ******. Highly Recommend.
Aqua Science
Date: 12/26/2024
******, thank for the review and kind words about ******!****Aqua Science
Date: 12/27/2024
****, I wanted to apologize for calling you ******. I looked at the wrong name when responding to your review. Sorry for my confusion!**** ******Review fromWilliam A
Date: 12/06/2024
5 starsHave always received good service. Our service tech was polite and professional.Aqua Science
Date: 12/09/2024
Hi *****! Thank you for the kind words about us and our employee. We appreciate your business and the review. Thank you!**** ******Review fromKelly M
Date: 10/28/2024
4 starsAqua Science did a good job and so far, I would use them again. The installation was great and very professional, and it works just as designed. They did a nice job making the plumbing look great and match my existing structure. My only issue so far is that the sales person indicated installation within a couple weeks and it turned out to be over 5 weeks, a long time in the middle of summer. This made me nervous as many of the reviews I read said they had issues with the customer **********************. Perhaps this was just a hiccup. They were not the cheapest, but also not the most expensive. I am comfortable that I got a good product at a good price which makes me a satisfied customer....so far.Aqua Science
Date: 10/29/2024
*****, thank you for providing us with this review! We do apologize for the wait. Purchasing a mist system in the middle of the mist season is always a challenge, as we have so much demand from new and existing customers. Unlike some companies that hire unskilled seasonal labor, we only employ fulltime, knowledgeable staff. This can create longer wait times, but we want to make sure that we provide the best possible outcome for our customers. We hope that you enjoy your new mist system!**** ******Review fromRonald H
Date: 10/17/2024
5 starsAlways on time, friendly and do a great job. Never a problem.Aqua Science
Date: 10/21/2024
Ronald, thank you for taking the time to post this review! We appreciate your continued patronage!
Kirk HansonReview fromPam E
Date: 09/24/2024
5 starsWe have used Aqua Science for years. This visit was the best by far. Our technician was extremely cautious and did a great job. He explained the steps throughout the process while installing our new RO system. We are very happy withthe work that was completed and highly recommend Aqua Science. All techs should be as conscientious as the one we were fortunate enough to have.Aqua Science
Date: 09/26/2024
Hello, ***! We appreciate the kind words about our company and the technician! Let us know if you need anything.**** ******Review fromJuan M
Date: 09/05/2024
5 starsAlthough the original installation was sloppy and unacceptable Management responded in a very positive manner when I called and registered a complaint. At my request a different service representative was immediately sent out and did an outstanding job of correcting the initial installation. ***, was very personable, knowledgeable, responsive and competent. After the initial dissatisfaction I am very impressed and satisfied with the Customer ********************** response from Agua Science Management and the quality of the system and I am looking forward to a long and satisfying relationship with Agua Science and would enthusiastically recommend them to future customers. I believe more important then perfect initial work is the company response when issues are brought to their attention. My initial rating would have been 2 stars but was upgraded to 5 stars based on the quick, positive and cooperative response to my complaint.Aqua Science
Date: 09/06/2024
****, I appreciate you giving us the opportunity to make it right. Although we strive for great work all of the time, people are human and make mistakes. We are thankful that you gave us a chance to serve you twice, and look forward to "partnering" for many years to come!*********************Review fromAnn G
Date: 08/29/2024
5 starsWe have never been by disappointed in Aqua Science in the years weve used them. The technicians have been informative & helpful. We will continue to use this company.Aqua Science
Date: 09/06/2024
***, thank you for the review and kind words! We appreciate your continued patronage as we are happy to serve. Thank you *********************Review fromJohn Z
Date: 08/24/2024
4 starsI feel Aqua Science was very fair in their product they sold me. The technician was very friendly and knowledgeable. The only thing he needed to do was schedule a time to come back and show me how the product works. To this day, I would rather have someone come and show me how the water softener works rather than read through an entire instruction manual. Other than that, they were great to work with.Aqua Science
Date: 08/26/2024
Hi ****! Thank you for the kind words and the review. As I read through the job notes, it doesn't appear that anyone was home at the time of service and install. Fortunately, the system that you purchased is very much a "hands off" unit requiring only that salt be maintained in the brine tank. Other than the annual or bi-annual service inspection, there isn't anything that you need to do as a homeowner. Let me know if you have any questions? Thanks again for letting us serve you! *********************Review fromJeanne D
Date: 07/30/2024
5 starsAquavScience was prompt, knowledgeable and detailed. *******, my installer, was outstanding!Review fromanita r
Date: 07/27/2024
5 starsThey have always responded to my calls in an expeditious manner. Thats over ******************************** order.
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