Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came across AutohausAz on April 15, 2025 when I was searching online for Genuine Land Rover *********** Steering Fluid. The fluid was advertised as coming in a brown bottle with an original gold label from **********. The fluid that I received came in a grey bottle with a red cap and a white sticker that had "Land Rover Cold Climate Steering Fluid". It was NOT the genuine Land Rover fluid as advertised. The fluid I purchased from AutohausAz on April 15th was almost triple the price of other knockoff brands online for the same kind of fluid, and yet when the fluid arrived, it was repackaged and NOT genuine Land Rover fluid. This is FRAUD, misleading, and false advertising.

• Initial Complaint

  Date:01/07/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THE ISSUE WITH THIS COMPANY IS THE LACK OF COMMUNICATION BETWEEN CUSTOMERS AND SELLER. NO PRONE NUMBER AVAILABLE. THE ONLY WAY IS SEND A MESSAGE TO THEM AND WAITING ***** HRS. FOR ANY ANSWER. (AT OTHER WORKS GOOD LUCK). IF A CUSTOMER CANCEL A ORDER THEY CHARGE FOR, SO WHAT EXPECT THIS COMPANY? IF MY ORDER TAKE FOR EVER I NEED TO CALL ****** AND STOP PAYMENT. ANY CUSTOMER NEEDS THE PARTS NOW NO NEXT MONTH. MY ORDER #:

• Initial Complaint

  Date:08/14/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased part via their website. They sent the incorrect part, I requested a return, I sent the part back and was refunded $3.46 for a $20.00 purchase. It was their error in the first place, why charge me?

• Initial Complaint

  Date:08/12/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased auto part that is defective, tried to get in touch with seller to no avail, they refuse to return phone call

• Initial Complaint

  Date:05/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a part for my car, the incorrect part was sent. The part was $ ***** + tax + $29.99 shipping for part weighing less than a pound. Shipping was via ****** Total amount was $115.54. I requested return and was provided a return shipping label. The website showed that I would be refunded $83.15 less the shipping. Keep in mind they sent me the wrong part. When my card was refunded, it was only credited $53.16. They charged me return shipping and added tax to the shipping for total of $32.39. I have tried to get this resolved through the company with the only reply asking for my VIN number to verify that they sent the wrong part. I want my full refund, the wrong part being shipped was their fault, not mine. Also, charging me extra tax on my return label for shipping is unexceptable.

  Business Response

  Date: 05/07/2024

  We refunded the buyer for the parts ordered less Freight and tax on freight. We do not refund fully on  buyer error or because the buyer decides they do not want the part.  We will only refund fully if it is our error. ***** was asked for VIN to ascertain if the item sent was in fact for the buyer's vehicle.

  ***** chose the parts to purchase on his own.  It is an air vent for a Mercedes.  If it is not his specific vehicle that is buyer error.

  If it our error we refund completely.  This seems to be buyer error - ordering the wrong part for the wrong car.

  AutohausAZ

  Customer Answer

  Date: 05/07/2024

  The part ordered, was the part that their system generated as a match for my car.  

• Initial Complaint

  Date:09/09/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I placed a order for a few different things on autohausz totaling in 314.20$ they never shipped my order emailed me payment declined with a very brief description on why which is also funny because i used the same payments on two other ************** and they successfully went thru without any problems. Anyways it it is now September 9th and it how now been a week and my funds are still not returned I think this has been the longest i have ever waited for a payment reverse

  Business Response

  Date: 09/12/2023

  *************************, 
  
  
  We utilize a third party payment verification service. We are not provided this verification data and the reasons for a decline. The order was canceled as we have not received a guarantee on this transaction due to some or all credentials not matching.
  

  Please note that we have never finalized funds capture from your bank account. What you're seeing on your online statement is a Pre Authorization and is a pending transaction posted by your bank, which will deduct billing amount from the available funds temporarily. The pre-auth charge will fall off on its own back to your available funds. Time for this varies depending on the bank and their current policies.

   

   

  Kind Regards. 
  
  AutohausAZ Team
  
  Online Chat Support Hours: Monday-Friday 9-3 MST (Arizona Time)
  View Contact Information
  
  

  
  

• Initial Complaint

  Date:08/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a part from the company on July 23 and I paid for expedited shipping. The order # is *******, totaling $165.44, and the tracking number is Fed Ex #************. The part was defective, and I had to order the part from another company in order to fix my problem quickly and get my car back on the road. Now I am trying to return the defective part and I am getting the runaround.There is no phone number listed on the website. So, I requested a return through the link on the website on Aug 22. When I had not heard from anyone by the next day, I placed a request for a phone call. I got a response almost immediately, and was told the company was not able to call due to staff shortages. Then when I explained the situation and that I would need a refund for the part plus shipping as well as return shipping, I never got a response. In the meantime, a received a response on the original request four days after I sent it. Even though I explained that I needed a refund for part and shipping both ways, I got a return receipt for $82.50. I have no idea how they came up with this number. I've attached both the original receipt and the return receipt.I don't have time for this company's slow response time. I need a prompt and satisfactory response to this issue. I'd like a full refund of $165.44 and a paid shipping label in order to return the part.

  Business Response

  Date: 08/29/2023

  To all parties, 

   

  AutohausAZ provided a return shipping label to the customer: Return Authorization number 178945 and ***** tracking 783018109247, which does not show transit as of yet. We have a detailed returns page in the event return needs to be processed. 

  Customer must return the defective part first before AHAZ issues a full refund in the amount of $165.44 marking the return with issued RA number 178945 and provided tracking 783018109247.

   

  Kind Regards. 
  
  AutohausAZ Team
  Online Chat Support Hours: Monday-Friday 9-3 MST (Arizona Time)
  View Contact Information
  
  

• Initial Complaint

  Date:08/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid this company expedited shipping for $49.99 and it taking over 4 days and tried to get it refunded but they told me no. Now I have pat shipping it back another $22 for a total of $79.99 in fees for nothing. Pleased help

  Business Response

  Date: 08/04/2023

  To buyer (*******) and BBB,

   

  We have processed RA ****** for a full refund on order *******. Refund will be issued in full of $223.90. Package has been turned around back to our facility. ***** case# C-117437853. Please allow your issuing bank additional two to three business days to post credit back to your available funds.

   

  Kind Regards. 
  
  AutohausAZ Team
  
  Online Chat Support Hours: Monday-Friday 9-3 MST (Arizona Time)
  View Contact Information

• Initial Complaint

  Date:07/13/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Monday July 10th, 2023, i searched for a product online, found it "in stock" and purchased the product. 2 days later after my part was already supposed to arrive and was in desperate need of this part, i received an email saying my order was canceled because they didnt have the product. Other businesses have multiple of the part i need and instead of making the effort to fulfill my order they cancelled it and did not even attempt to make it right by locating the product for me. They took my money, made me wait days and resulted in me losing a job because they lied about their products. Their website still shows the items in stock, this is false advertising. Their response to my frustration was in minced words oh well. Terrible customer service, and false advertisers.

  Business Response

  Date: 07/14/2023

  *****, 

   

  First of all, we would like to apologies again for not being able to fulfill your order. 

  There is no company that we are aware of in the automotive industry that has access to a 100% live inventory of their products, (simply does not exist) - especially when shipping products, such is in our case from 13 warehouses spread across the nation. Our warehouse network is disclosed/ displayed on our website and is public information. At the time your order was generated the part was available per the computer system (true). Upon processing the order; however, we have learned that the part is depleted and the order could not be fulfilled. We have promptly emailed you an apologetic email stating that the order will be canceled and a full refund will be issued due the fact. The reason it took us two days to notify, is because we state on our site two days to process and ship your order. 

  Please note that orders are processed in the order they are received. The inventory takes 24 hours to adjust on average; thus, in some cases more units are sold than actually available in stock. There is an overlap if you will. 

  The reason part is showing still in stock, is because we did receive a new batch and the part is available for sale again until supplies last. This case most definitely does not call for BBB complaint. If have failed to refund you, sure. That is not the case here. 

   

  AutohausAZ Team
  
  Online Chat Support Hours: Monday-Friday 9-3 (Arizona Time) 
  

  Customer Answer

  Date: 07/14/2023

  it is not anyones fault but autohausazs', that you false advertise to the nationwide consumer. If it only took 2 days after you cancelled my order to receive more of the product, that means you would of had to have ordered them prior to me making my purchase, and you knew at that point your company was false advertising and you didnt have the product. At that point you still took my money with the knowledge you didnt have my part, or you should have said the parts were supposed to be in any day now, but the truth is you can lie all you would like and its clear you do, per your websites in stock inventory, but your now trying to cover your own ****, you should have notified me of the problem and not just cancelled my order or done the right thing and fulfilled my order. I lost $385.00 in labor for replacing the part as i had promised the customer when it would be completed per your websites inventory and shipping details, and used their money to buy a product that didnt exist 2 days ago in your inventory and now miraculously you have more than a few and only 2 days later. It made me look incompetent and a liar when that is solely your fault not only for causing it but being thise things yourselves. You cant secure 2 day shipping for a product 18 of your warehouses cant locate to fulfill my order but now you have them 2 days later....hmmmm more cover up.  You clearly lie and i would like to be covered for my losses. I will be continuing to go through the BBB and my lawyer to see that this is resolved. You may send checks payable to *********************** P.o. box 308 ******, ** 77831 

  Business Response

  Date: 07/17/2023

  *****, 

   

  As mentioned in the previous response, we have 13 warehouses across the nation, which are managing their own inventory; thus, occasionally the re-stock of items overlaps with parts available for sale (this is out of our control). We have been in the communication the entire time to inform you of these logistical problems. 

  AutohausAZ.com will not compensate requested amount due to the circumstances as the full refund for the sale has been issued. 

   

  Kind Regards. 
  
  
  AutohausAZ Team
  
  Online Chat Support Hours: Monday-Friday 9-3 MST (Arizona Time)
  View Contact Information

  Customer Answer

  Date: 07/25/2023

  i lost a job because of your false advertising and lies. Your incompetence and delayed shipping/canceled order/refund is the sole reason why i lost this money. You may have 12 or 13 warehouses across the country and ha e a large company with a large cushion of money, but me, the blue colar working man struggles to survive and every single ***** counts and me and my family have to do without because of your lack of good business ethics. Unacceptable, how many people have you done this to that you care less about...im sure the number is staggering. I woild like to be payed for the monies you took out of my hands and ultimately of my childrens plate.

• Initial Complaint

  Date:06/22/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  0n 05/11/23 I ordered a water pump for a vw, a week later the pump started leaking through the housing. I had questions regarding warranty/returns and need to speak with an employee. I called the phone number in the email only to get an automated message asking to go online so i sent an email asking for a call back. I sent 3 emails, trying to get a call back, received a reply saying i would be called after 3MST, no call. Received an email saying a ticket was created and i would be contacted, no call. then received a email saying they are only three people and cant call.

  Business Response

  Date: 06/23/2023

  To buyer and BBB. 

  Please note that we do not have a phone line: however, we do have a live chat M-F. Please follow the steps below to start your return for a refund or an exchange if applicable.

  Please note: If you need a different part number than what was ordered please set up your return for a refund and place a new order for the correct part as we are not able to exchange any given part number for a different one due to price difference and inventory consistency. 
  
  1 - Submit your return for an exchange, once defective unit is received, new replacement order will be generated.
  (Only if the same part number is required and request is being submitted within the 30 days from the date of purchase)
  2 - Submit your return for a refund, and then place a new order for the correct replacement part.
  (Faster replacement option, and must be selected if a different part number is required or replacing failed part after 30 days from purchase)
  3 - Submit your return for a straight refund if sourcing parts locally for example, we will just issue a refund upon receipt.
  (Restrictions apply, please see our full return policy AutohausAZ - Return Policy .)
  
  Go to the Manage Your Orders page and select the order you'd like to return. You will be redirected to the order detail page. On that page under the Order Details title, click the Return Parts button and you will be guided through several steps to process your return.

  Kind Regards. 
  
  AutohausAZ Team
  Online Chat Support Hours: Monday-Friday 9-3 MST (Arizona Time)
  View Contact Information