Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/26/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mazda dealer keep calling and harassing **** asked them multiple times no to call me and they call anyway.They harass me on purpose.

  Business Response

  Date: 04/28/2025

  
  
  ******,
  We apologize for the inconvenience. Our records show that you recently inquired about a new vehicle. I will request that our sales team discontinue any further follow-up with you. Given your past experience, I will also remind the sales team that we are not interested in pursuing your business.
  Sincerely,
  ****** ******
  

  Customer Answer

  Date: 04/28/2025

  Hello ******,

  My name is *****.

  Your dealership's staff is horrible.

  I asked them multiple times to communicate via email, but they ignored me and kept harassing me after I declined their out-the-door quote.

  Sadly, I am not surprised.

  I definitely do not want to do business with a dealership that does not respect its customers.

  Thanks,

  *****

  Business Response

  Date: 04/28/2025

  I have removed your email address and phone number from our system, so you will no longer receive any communications from us. Please note, however, that if you submit a new inquiry, it will generate a new lead and trigger follow-up activity. The system will not automatically block communications for any new inquiries you create.
  
  ****** ******

  Customer Answer

  Date: 04/29/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ********
  
   
  

• Initial Complaint

  Date:06/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in and purchased a new car with them on i believe may 9th. it was a 2016 ******* sonata hybrid. I was told by the salesman that it was an amazing car and ran 100% fabulously, had zero problems, and would last a very long time. well, i drove less than ***** miles (less than 20 days) and it randomly went into LIMP mode while i was driving down the highway with no warning. at first i called and they said they could not do anything for me. but i went back the the dealership around june 7th and they said to tow my car to have the mechanics look at it. So i did. they said it would be 3000 to maybe fix the issue and it took them 2 weeks to get that result. they told me they didnt know if the work would even fix the issue they were completely sceptical. the head mechanic *** said that of they had done their due diligence they should have never sold the car to anyone due to the car fax report. fast forward to june 22nd i came to see what they could do. the sales man that they called Jersey **** told me my best option would be to purchase a new vehicle and they would help me out. He told me straight up they would pay off my loan on the other car and that i would NOT be required to pay it back, and they would trade the car in for 8000. i thought that was great and found a car i really like. we went to finance but ***** the finance guy didnt really tell me about the papers just had me sign. However when i got back to my house i looked it over and low and behold they lied to me and tacked the loan onto the payment for this car. I find this action very decitful especially after they had confimed they would be paying the loan and i did not have to worry about paying it back due to the condition they sold me the car in. the car i liked was a 2024 ******* kona. and with what they originally told me the car would cost just under 19k. BUT they tacked the loan on so it made it 33k with taxes. This act i dont think is justifiable.

  Business Response

  Date: 07/03/2024

  ***********************, We apologize for this matter. I reviewed your files for the transactions you are bringing to my attention i see a purchase for the 2016 Sonata On may 7th the purchase price at that time was $8114 i do also see that it was traded on June 22 2024 for a new Kona and the trade in Value was $8000.  I apologize this was not clearly explained if you would prefer we can schedule a time to come in to our location and review the paper work first hand and answer and offer any clarification if needed. Please let me know how we can further assist.

  Thank you 

  *************************

  ************

   

   

• Initial Complaint

  Date:10/02/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  False advertising, this company is advertising a vehicle on their chapman mazda website for $2729 but when contacted they state it is a typographical error and will be pulled over onto other websites, however true car shows the car listed at $4255 and their main Chapman website (main corporation) they show the car listed at $27290. It is also listed on a number other websites for different prices.This is either a bait and switch fraud attempt or they are purposefully advertising different prices on different websites in an attempt to drum up leads and get customer information. They have stated it is an error that has been going on for over a week, yet they have not changed the price on any of the websites it is listed on. Vehicle stock number BV547, I have also filed a complaint with the federal trade commission due to the varying prices advertised by this company.

  Business Response

  Date: 11/16/2023

  
   Dear ***********************,  I appreciate you bringing your concerns to our attention, and I extend my apologies for any confusion or frustration you may have experienced due to the pricing discrepancies across our various online platforms. Following a comprehensive review, it has come to our attention that a typographical error occurred on our Chapman Mazda website, resulting from inaccuracies in the pricing feeds and subsequently leading to the incorrect listing of the vehicle. We recognize the importance of providing accurate and consistent pricing information, and we deeply regret any inconvenience this oversight may have caused.
  
   
  
  Please be assured that there was no intention to employ bait-and-switch tactics or engage in any fraudulent activity. We take such matters seriously, and immediate steps are being taken to rectify the error and prevent its recurrence.
  
   
  
  Managing a diverse array of vehicles, we rely on technology to maintain the timeliness and accuracy of our vehicle information. Nevertheless, we understand the significance of this issue and are committed to resolving it promptly.
  
   
  
  Should you have any further questions or wish to discuss this matter in greater detail, please do not hesitate to reach out to us. Your satisfaction is of utmost importance to us.
  
   
  
  Once again, I apologize for any inconvenience caused, and we genuinely appreciate your understanding,
  
   
  
  Sincerely,
  
   
  
  *************************
  
  General Manager
  
  Chapman ******* & Mazda
  
  *************. Value Center
  
  *****************************
  
  Main *************

• Initial Complaint

  Date:07/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my 2007 ****** Camry 28th of December 2022. I paid $5500 down payment on this vehicle and I have not been able to drive it for 5 out of the 7 months I have had it. I have brought it back to the dealer multiple times because the car has not been starting and there is smoke coming out of exhaust pipe and they continue to give me the run around. I feel very taken advantage of because I have been very patient with them but I have come up short each time. Once again Im 107 degree weather my car would not start. I have been making my payment ahead of time as well as keeping my insurance up to date but they cannot figure out how to keep me in a properly working car. I am out of *********** because I have went as far as contacting the Chapman **************** and ****** the direct manager of the location where I purchased my car is very rude and nasty towards me and continues to make me feel delusional as if Im making things up. Chapman had my car for almost three months and gave it back with the exact same issues. I would like assistance in negotiating accommodations for the car I had purchased because at the end of the day, I paid for a car and at this moment yet again I do not have one. But I am still making payments on the car as we speak. Im basically paying off a car that is a lemon. According to the lemon law for ******* this has gone on for too long and accommodations must be made.

  Business Response

  Date: 11/17/2023

  ***********************, I'm sorry to learn about the challenges you're facing with your 2007 ****** Camry. It appears to be a frustrating situation, and I empathize with your concerns. Despite our dedicated efforts to address your issues, including providing a loaner vehicle, extended service periods, and even offering a trade-out option, it's disheartening to hear that the problem persists. We want to express our sincere apologies for any inconvenience caused.

   

  Our team is committed to assisting you in any way possible. If there's anything more we can do or if you have any additional questions, please feel free to let us know.

   

  *************************

  General Manager

  Chapman ******* & Mazda

  *************. Value Center

  *****************************

  Main *************