ComplaintsforCourtesy Chevrolet

• Initial Complaint

  06/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  6/3/23 Wife and I purchased silverdo truck.We were told there was a memorial day special at 41k After taxes warranties,we were charged 57k Put a down payment for 20k.50k left in principal Can't afford to pay off loan as we are both on social security disability income and have medical needs The car had fuel problems at the gas pump This has caused my wife and I great emotional grief with the financial income of being in poverty We truly cannot afford this truck.Upon returnal to the dealer ship,I asked for a rental vehicle The person who sold us the vehicle told us anytime the car is in shop we would get reimbursed for a rental car It turns out this wasn't the case and we were lied too.Due to the emotional toll and intensive thoughts we would like to return the vehicle and have it refunded I'm essentially homeless and cannot afford this Thank you *************************** ************

  

  Business response

  08/28/2023

  Courtesy Chevrolet purchased the used Silverado back from ***************************.  

• Initial Complaint

  04/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I took my vehicle in for repairs from diagnostic of check.An O2 sensor was replaced.I also needed a new motormount. Unfortunately they did not have the part and it was being ordered. It could take 4 to 7 days, but would be okay to drive until then. 3 weeks later I called to follow up on the part that was ordered."We still dont have it. Could be another couple of days or months". When I mentioned that my vehicles warranty was about to expire, I was told it would be fixed with no issues. I asked for that in writing, but was told by ****,we dont do that. A week after my call, I was told the part came in and could schedule a service for it at my convivence. I chose Tue morning at 7-and was told it would be needed for half a day minimum. I dont live down the street, so I needed to find a ride. NEVER ONCE was I offered the shuttle service. I dropped my vehicle off Mon evening for Tue appt. Tuesday morning around 9:15, I received a call asking if I was bringing my car for the 7am appt. It was already there!It took me over an HOUR to get ahold of someone to make sure they actually had my vehicle and were working on it, only answered when my phone number was blocked. By 1pm, i called to check the status-so I could make arrangements to pick it up.NO Answer. I left a message-no call back. My dad ended up calling and spoke to **** and **** who were very rude. I got a call at 3:15 to tell me the car was complete.I said thank you I will be there later to get it. I arrived at 5:15pm.The service **** was all gathered around the desk chatting.There is no extra room for others to go in and wait, so I waited outside. A man with a backpack was standing by Marks desk. I opened the door and it was ****, ready to leave. He said, whats your name again? so unprofessional. Then he asked if it was a warranty fix. YOUR system should show. When I got my car, the interior has BLACK marks all along the top, I presume from mechanics hand. I tried contacting dealership-no response within 5 hours.

  

  Business response

  04/20/2023

  Hello ********************, I want to apologize for the treatment you experienced when you chose to use our Service repair facility.  I appreciate you bringing it to my attention and will definitely address it with my Service Director, **************************  **** has attempted to reach out to by phone and text and would like to discuss a bit more detail with you and your experience.  He will also speak to about your request for a detail.  My only ask is that you please reach out to him to find a quick resolution to your request.  Again, thank you for letting me know of the situation and please accept my apology on behalf of the Courtesy team.

  *************************

  General Manager

  Customer response

  04/20/2023

  Please note that no resolution has been made in the instance of this case. **** did reach out by phone and text, and I called back twice and left a message. He then called back, and was in a sense arguing on how he can make this right when I mentioned that I did NOT want to bring my car back to the dealership for any reason. I asked if I can take to another dealership so that I am not again wasting my time or money bringing it back. I have been inconvenienced enough at this point. After speaking over me, and really not understanding the reason I did not want to return, I suggested that I get another business or dealership close to me to detail on my time and convenience. He said, yes and send me the receipt and I will get the check out to you for that. However, I am not going to pay out of pocket for this ordeal and have to wait for a check to be mailed to me. The customer service provided has been nothing but below average. I am upset, clearly, as would any one of you who brought your car in and had it returned in that manner. I was asked to send him pictures of the exterior that had a large greased handprint, but because of the color of my car, the pictures are hard to see. 

  Do better is all that I ask. I just wanted the interior roof to be cleaned and it has become a bigger fiasco trying to work something out. 

  

  Business response

  04/20/2023

  Thank you for taking time out of your day to discuss your frustrations with *********  Please send him over a receipt to remove the print and we will address very quickly.  We are sorry for the inconvenience.

  Customer response

  04/20/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution of paying for a full detail upon quoted receipt to be satisfactory.  I will send the quote and wait for the business to perform this action (of writing a check for quoted amount) and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  04/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This is regarding a previous BBB complaint, for the same issue. I purchased my vehicle the end of May 2022. I put in the complaint with the BBB bc I found extensive somewhat hidden damage on a vehicle I purchased from the dealership. When I submitted the complaint the dealership contacted me wanted to address the issues. I advised I was going out of town for 4th of July holiday. ** at the dealership advised he would pick up my vehicle get an estimate written and see about the screen. When I returned from my trip Kc advised he was able to get an estimate but wasnt able to take care of the screen because I had to schedule the appointment in the app. I advised ****** would take care of it but advised I was working 7 days a week doing two jobs. I was able to get the screen taken care of in September and sent KC the invoice. KC was no longer with at the Phoenix location and advised me to reach out to *****. I reached out to ***** and he sent me the reimbursement. I wasnt able to get the damage report e viewed by ***** till the end of March. Bc of the holidays and working. I reached out to ***** and he made it seem as if I was making up the whole thing. Nothing notated anywhere of the vehicle damage when I included it with my first complaint and the photos and I believe the text messages from the sales agent. I cannot believe I am going through this again. Can someone please help me get the vehicle damage resolved, again. I advised ************ went to Courtesy Chevrolet for a reason. They are a reputable dealership in the valley. I am a single mother of 4 working 2 jobs. I went there bc I knew I could trust them to get an electric vehicle that passed certain inspections. Certified for the road. If I wanted a put together vehicle with screws and hidden damage and shady sales agents I wouldve went to a buy-here-pay-here. Afterwards I noticed my hood doesnt even open and it looks like a gap as well. I would like to see the inspection information they did.

  

  Business response

  04/05/2023

  **************, thank you for reaching out and working to find an amicable solution for your complaint.  We could have completed this repair for a much cheaper price at our body shop, however ***** will not sell us the parts necessary to complete the repair for your vehicle.  We will be issuing a check in the amount of $2329.91 to complete the job.  Upon cashing the check, we find this complaint will satisfied and we have completed our obligation for this vehicles transaction.

• Initial Complaint

  02/07/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Hade to go in to dealership because my 2021 ***** traverse was leaking oil I took in on Saturday 02/04/2022 showed them that whoever did my last oil change didnt put on oil filter on right and caused oil to leak all in my garage and any where I parked I showed them pictures of s**** that wasnt put on right got car back they were saying couldnt find what was causing leak but had new oil s**** put on new oil change, but they couldnt find what was wrong with my car they new they messed up and made me have to rent car for 3 days for something that only took 2 hours to do

  

  Business response

  02/08/2023

  We are very sorry for the inconvenience this has caused and take full responsibility.  We will be issuing a check for $226.94 to be sent to your home address.  We value you as a customer and look forward to earning your business down the road.

• Initial Complaint

  11/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I did file a complaint about this 2018 Jeep Renegade in March 2022 because the dealership sold me a car that had all these problems and the salesmans ***** assured me that they will take care of it for me when I had my car there twice within 3 months of having the car. Come to found out that they never took care of the problems and had to bring my car to another dealership within two days of having it at the dealership I bought the car from. I havent had this car for a year and there is another problem which shouldnt be happening on car that I bought less than a year ago. I shouldnt be having thermostats issues on a car that should have been looked over before it was sold and taken back multiple times to be told everything is okay. If theyre not doing a full diagnostic then they shouldnt be selling the car. I understand minor problems like oil changes, breaks, guild changes and tire issues, but these major issues like thermostat, radiator leaks any leaks should have been fixed before selling the car. There is no reason why every 3 months there is another problem on this car that I havent had for a year. I feel that they should buy out my loan and get me into a safer car because I am a single mom with one car and I need a reliable car to get me to and from work and my son to and from school and practice. Its a financial burden that shouldnt fall on me when I am trusting the seller to sell me a car thats say for me and my family and this car hasnt been within the last 8mths. So I am asking for either to buy out my loan or pay for the major repairs on a car that shouldnt have been sold. Basically they knew this was a lemon car. So I am responsible to pay for these problems and pay my car payment on a car less then a year of have it, because all this should have been fixed before selling the car or get me into a better car with no problems

  

  Business response

  12/01/2022

  ******************, I am sorry to hear you are having an issue with your 2018 Jeep Renegade.  It was just brought to my attention; your extended warranty will be covering the necessary parts and labor to fix the heater core and thermostat issue.  You did purchase your vehicle 11 months ago and have accumulated ****** miles on your car, since you purchased it from us.  We did address an issue you had last January at no cost to you, we also covered the tow bill at no cost to you.  I am not sure if you did come out of pocket for any expenses, but we have not seen the vehicle in our repair shop since then according to my records.  You also had the vehicle serviced in ****** in June and Brake Masters for an oil change at 90K miles.  We do not agree we your statement that you claim the vehicle is a lemon and we knew that.  We will be more than happy to assist if you would like to trade out of your Jeep and try something else.  

  Customer response

  12/09/2022

  Hello, 
  
  The way your email was sent its nothing compared to the way you spoke with me on the phone. You pretty much said that the reason I have all these problems on the car is because the ****** miles I put on the car, too me the miles shouldnt have nothing to do with the major problems that I have been having on this car and it hasnt even been a year. I feel that you didnt do the required maintenance on it before it was resold. I can agree you did address the first of many issues in January and my car was dropped off to you guys because of the car stalling, had the car for a few days, didnt offer a rental car, nothing for me to get around and it was inconvenient for me being that I am a busy mom with kids in sports. I get a call from the mechanics working there and was told the reason the car was stalling is because there was no gas in the car. Never heard of that before but I trusted what they said because they were the mechanics. Picked up the car on Thursday and by Saturday my car completely broke down, had it towed to ******************* and was told that the battery was dead. So that is the reason why I didnt not bring the car back to them. So the car may have not been a lemon car sold but i do feel that the car was resold with serious issues and your company didnt do the major repairs to qualify as a resale. If the proper maintenance was done on the car they would have notice that there was a recall, battery was bad, heater core was bad, tires, gas cap, some other things that are getting done on the car as well. I know you take chances on used cars but they didnt fix the major issues on this car, they ignored it. Not sure if I am willing to trade in the car for another problem I might have with another one of your car. If I had to trade in the car I am not willing to put nothing down, I want my payments the same with extended warranty, I am not eating the cost of whats owed on the car, and I would want a complete diagnostic on the car before being sold. I would like for my deduction plus what I have to pay for the repairs to be refunded back to me. I want my car now to have a complete diagnostic done at your cost, at the Avondale location. This has been stressful on my because I am a single mom that put trust in to getting a good car for my boys and I, and this hasnt been a fun experience. The car has been in and out of the shop less than a yea of having it and since then I have been having to find rides too and from work, practice for my boys and not being able to go anywhere because of the car being broke down ever 2mths.
  
  Thanks,
  
  Amica Pulliam 

  

  Business response

  12/09/2022

  Ms. *****, you spoke to the General Sales Manager, *************************** regarding your 2018 Jeep Renegade.  We will be more than happy to take a look at your vehicle; however any repairs would be completed at our Jeep store in east Mesa.  It is very unfortunate you have had some issues with the car, but driving a car ***** since you took delivery last December will take a toll on the vehicle.  Let me know if I can arrange for us to complete a diagnosis on your Jeep.  Thank you.

  Customer response

  12/12/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and on my car. I would like to add that just from me added extra miles on my has nothing to do with why the heater core went out. So not sure why we keep mention that the extra miles on the car is the reason of the problems. The car had issues before I even put miles on it that was the big problem  a couple of days of me having it I had to bring it back and there want that much miles on it. I would like this diagnostic at not cost. 
  
  Regards,
  
  Amica *******
  
   
  

• Initial Complaint

  09/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In mid July 2022 my key fob had been damaged and my mechanic towed my car to Courtesy Chevrolet. *********************, employee of Courtesy Chevrolet ***************** was whom we were dealing with. I was quoted $330 for the key fob and programming of it to my car. My mechanic had to bring in a battery for my car that was under warranty and install it before a key fob could even be programmed. His name is *****, phone number ************. ***** and one of his employees can attest to the condition of my car and it was dropped off only needing a fob. While it was there my steering column has been taken apart. Two different technicians worked on my car trying to figure out why once the key fob was programmed it would not start. My mechanic ***** witnessed a conversation with the supervisor **** and another technician about needing to move the car because of a big truck coming. So my steering column had to be taken apart to move it. Now the key fob is not working but less than 20% of the time according to *********************. There's a problem in the steering column and nobody touched the steering column but his technicians. I'm expected to secure $1,000 now in order to troubleshoot and then more money to fix the problem that I did not cause. Steering column was fully intact when it showed up there. I should not have to pay for the mistake or the damage done to my steering column. My car still sits at Courtesy Chevrolet at ***************************************************************. Phone number ************. I've tried to resolve the problem with *** but he has been nothing but rude and refuses to take responsibility for their mistake. The customer service I received has been horrible. A customer should not be afraid or get anxiety or nervous to call a business it's supposed to help them. The way I'm treated and spoke to by ********************* is far from nice and it makes me very nervous every time I've had to call him to talk about this issue. I'll pay for the fob but they are responsible for fixing their mistake.

  

  Business response

  09/19/2022

  To whom it may concern, Courtesy Chevrolet witnessed this vehicle being towed to our store behind another vehicle with a tow strap an 2-wheel tow dolly.  When it arrived, the company that could not repair the vehicle removed the vehicle off the to dolly and damaged the front bumper cover.  We have 3-4 witnesses.  This vehicle has been here since the end of July and we were not sure if it was being abandoned.  In August, ********************* received a phone call from a church asking if the car was still here? They also asked for the total amount of the repair and inquiring about doing a donation for the repairs needed.  She emailed us looking for a resolution and we have only been able to correspond with her via email.  I  have been unable to contact her by phone.  We do not take any responsability for any of the above concerns she has had with her vehicle.  This vehicle came from a repair facility that has technicians unable to fix her issues.

  Customer response

  09/22/2022

  To whom it may concern,

  
  

         My car was towed in because my key fob was broken. I have a keyless start on my car which means if the key fob is damaged the car won't start. There was no damage done to the front of the car when it showed up. I bought the car in 2020 and when I bought the car it needed front and clips around the wheel well that hold the bumper up. It's missing I believe three clips. Therefore the bumper slides down a little bit but is able to be pushed back up. I have yet to replace those clips so the bumper does slide down a few inches every now and then. The car needed a key fob and that is what it went in for. The technicians went into the steering column messing around doing something I don't know but that is where the damage is. My car started every time all the time never had a problem with that now it's not starting. *** informed me the damage was done to the steering column when it was taken apart. The steering column was not taken apart when it arrived his technicians took it apart. A church did not call them trying to help with the payment,. It was ***** from the ********* that called and was verifying that my car was there for a key fob. This was verified with her she knew the car was there she just needed verification of what was being done for my car. ***** from the ********* can verify that it was the key fob that was being replaced and that's it. My mechanic ***** can verify that my car was only needing a key fob and that it started prior to that also that there was no front end damage that it went in with. Also his employee that was with him can verify this also. The technicians one or both whoever was in the steering column cause the damage and needs to fix that problem because there was no problem with my steering column prior to the key fob needing replacement nor was there damage to the front end of my car . I also have several other witnesses that can verify the fact that it was my key fob if need be. The people that were there when my key fob got damaged and the fact that I was driving the car turned it off at a circle k where it got damaged. That's when the car wouldn't start. There's a *************************, ************************* and the woman that was working at circle k that can attest to this being the key fob was the issue and then my car was running just fine. All I'm asking is that the repairs get finished I will pay for the key fob but beyond that that is Courtesy Chevrolet Fleet department's responsibility. 

  My apologies but I forgot to add in something on my last message to you. I have been in touch with *** more than just email. I have spoke to *** several times on the phone, I've text messaged ***, and lastly I emailed him the last contact due to the fact that he is so rude to me and I feel backed up into a corner when I talked to him. Customer service is far from friendly when I speak to him and the reason I emailed was so that I didn't have to feel that way upon calling him. Other than that I have talked to him on the phone several times that is the only communication we had was by telephone until just the other day when I emailed. *** also knew that I had been in a car accident and was hit and drug down the street by a car as a pedestrian walking my dogs. That is part of the reason why I wasn't in contact for about 2 weeks due to the fact I was in the hospital and then recovering. I did not have a phone I did not have a phone numbers because my phone was damaged in the accident. Once I was able to get around and get to a store to be able to purchase a new phone and get my numbers again I contacted *** and let him know what the circumstances were as far as not having contact for those two weeks. I can provide paperwork for that also as far as hospital paperwork police reports, statement from my lawyer that is handling this incident with the car accident. All my ducks are in a row and ***'s story keeps changing as far as what's going on with my car or what condition my car was when it showed up. My story stays the same it's not a story it's the truth. I thank you for  your time and look forward to hearing back from you.

  
  

  
  

  Thank you 

  ***************************;

  

  Business response

  09/23/2022

  **********************, we would like to help you, but it is going to require you to call *********************, the ****************** Director.  We have tried and have had no luck.  His phone number is ************.  Thank you!

• Initial Complaint

  09/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  It was my first time buyer experience from a big dealership using credit. I let them know I needed a car for ******** already had a car this was gonna replace it. Showed me a **** 500e 2017 I was told had a range of up to 212 miles the sales person repeated herself it was 200+miles. Going over the paperwork her manager agreed that it was a good car her coworker had it that he preferred the car over his gas car. They knew how much i wanted to pay & that I was looking to trade in my car they were not able to work a deal with my current vehicle so I took on the responsibility of selling the car to bring back the money as a down payment. They did not however want me to leave without making that sale. So they offered it to me with $0 down to help me. My payment plan under $500 a month. The moment I drove off the lot the driver seat window fell off the track I did a U-turn so they could fix it. They did not have the part so they told me to bring it back a week later when they had the parts I brought it back within the week because I had so many issues with the car. It did not hold even 99miles of range so I could not use the car for DoorDash 2nd the 99miles would waste in less then an hour of continuous driving they said to drive slower. So I let them know that I really did not want the car because it was not gonna be able to help me ***** its not actually benefiting me at all this was actually putting me into a deeper hole he told me there was nothing he could do he could help me after I was paying for a full year. I left the car for window repair they kept it for nearly 1month I went to pick up the car the ** charger was missing they said it was never there they didnt touch it such lack of responsibility. offered me 3different chargers none worked car still has no charger. Its been 1 year spent over $7,000 on the car. I took the car in and they offered me a $23,000 car for $642 a month with $3,000down.They took advantage. had to buy 3rd car to be able to Ddash

  

  Business response

  09/06/2022

  Hello, ***** the General Sales Manager spoke with ****** on 9/3.  ****** told him he would speak with ******, however we have not heard back from him.  We tried again today, but there no answer and the voice mail is not set up to leave a message.  Please call ***** back at ************ to discuss further.

• Initial Complaint

  08/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have taken in my car 3 different times to get my car fixed. The first time they tell me nothing is wrong and send my car home. the second time, they tell me I need new batteries and I spent over $700.00. The car was still not fixed. The third time I take it in, they tell me it costs $300.00 and the car is still not fixed. The third time they had my car, they kept my car for more than 3 weeks. I was without a car for almost a month. I have spent over $1,000.00 and my car is still not fixed.

  

  Business response

  08/12/2022

  Hello *****, I am very sorry your vehicle has not been repaired to your satisfaction.  We want to take a look at it again and have my ******* personally handle it.  ****, the service director spoke to you a few days ago about bringing the car in yesterday and evidently you were unable to bring it by.  He has attempted to reach out to you to re-schedule for a new day/time.  Would you please reach out to him so we can get your car in quickly and diagnose the issue.  Thank you and have a great weekend!

  Customer response

  08/12/2022

  I never spoke with anyone and never spoke to **** regarding taking my car there. I never had an appointment set up. I do not wish to take my car back this place. They had my car for over 3 weeks and did not provide me with any type of transportation or follow *** regarding my car. I ended up paying $300 this last time and my car is still not fixed. I do not want anyone from courtesy Chevrolet touching my car after three attempts to fix the problem. I have not spoken to anyone from courtesy Chevrolet since I picked up my car in June/July 2022. I have not attempted to make any appointments to bring it back. 

  

  Business response

  08/13/2022

  *****, your are correct and I was wrong, **** did not get in touch with you, but left you messages and you did not return his call.  In order for us to refund you any monies that you paid us, but you are claiming did not fix the problem, we will need to see the vehicle and make sure they are not still working and/or let us try and fix it.  We are willing to be very fair and give you back your money if we did not fix the issue at hand, however please understand sometimes it is not as easy as a quick fix for issues that do not always happen.  Please call *** at ************ to schedule your appointment. 

• Initial Complaint

  07/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought a used 2015 **** Expedition on June 10, 2022. I purchased a ad on warranty that cost about $4300. This was an internet sale and the car was delivered to me. I was told that my warranty papers would be in the glove box when the car arrived. I saw they were not here and was promised they would be emailed to me. I have documented numerous phone calls with several people at the dealership. Most recently I have been talking to **** in finance that sold me the policy. He seems good at what he does and always satisfies my concerns and I hang up thinking they are going to do what they say they are going to do. I am sick of calling. I spoke with **** 2 weeks ago and he assured me that it was handled and would be sending me a contract number and my warranty paperwork. One week ago I called Century Warranty and they had no record of me having a warranty contract. This is my last resort and will be filing a complaint with the ******* Attorney General too.

  

  Business response

  07/27/2022

  ****************, I am very sorry for the delay in getting the requested copies of the warranty paperwork to  you.  I have given your complaint to ****, my Finance Director and I expect her to send  you the warranty information by no later 5pm today.  If you have any issue moving forward, please feel free to contact me directly at ************.

  Customer response

  07/27/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  07/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought my vehicle from this dealership on March 16th, 2022 and spent over 4 hours with them because of how determined they were to sell me the car. At the end of the day the amount for the sale was $39,733.50 after all add ons were decided. The financed amount was $34,790.54 with a finance charge of $4,942.96 and a ****% APR. I bought the car certified pre-owned and have a warranty that extends ****** miles or 6 years and within have the car for 3 months and barely driving **** miles I began to have issues. I have had my check engine light come on several times. THe first being because of a knock sensor and information provided by onstar stating an engine and transmission issues. I initially went to an advance auto to check the light and it brought up a knock sensor and they had cleared the light. At the time I called the dealership to ask if I could bring it in and they said that they could not do anything if the light was not on. THis was on April 29th. Soon after the light came back on and I brought it to a pep boys because I felt it was becoming unsafe to drive because the gauges all would randomly drop when driving and it would jerk forward and slow down randomly. They told me to take it very easy on the vehicle and to bring it to the dealership I bought it from right away. I brought it in to be serviced on June 23rd, 2022 and they called later the same day to pick up. Upon speaking to them they told me that I needed to put preimium gas in it and the issues would resolve. After doing this, the issues persisted and I needed to bring it back to them. Due to my work schedule I was not able to bring it down again until July 18th for which they had it until today July 23rd. THey told me this time that it was a batery issue and they replaced it and it would be fine. Before even making it home, the issues came up again. I called asking to speak to my service advisor and have been getting the same run around that I have been getting for the last few months.

  

  Business response

  07/27/2022

  ******, I am sorry we have been unable to correct  your problem with the Trax prior to this complaint.  We currently have your vehicle in the shop and have driven it approximately 30 miles and it should be ready for you to pick up with the problem corrected within the next few days, if not sooner.  Again, I apologize for any inconvenience this may have caused.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩