ComplaintsforMidway Chevrolet

• Initial Complaint

  10/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Small dents in car when spoiler was installed on new car bought from Midway Chevrolet on November 28, 2022. Took car to Midway's paintless dent removal person. He said he could not fix it. I then took it to Power Chevrolet at 91st ********** and ***** (the paintless ***************) told me he could fix the dents for $250.00. I called Midway Chevrolet back and told them that another dealership could fix for $250.00 and Midway did not want to do anything about it. I would like $250.00 refund from Midway Chevrolet.

  Business response

  10/23/2023

  Dear BBB Representative,

  In reviewing **************************** deal from November 2022, we are unable to locate any record of small dents on his vehicle once the spoiler was installed.

  We also show that he did not purchase the paintless dent repair product that is offered at time of sale.

  It is nearly a year later and without record of the incident, we will have to decline payment of said dent repair.

   

  Best Regards,

  *******************

  Controller

• Initial Complaint

  04/11/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  4/8/23 went to this dealership. Used lot has vehicle wanted. My Fiance was clear on the terms of the arrangement that he and his father would be on the loan and that we were trading in my vehicle. Numbers and paperwork were gone over before hard inquiries were made. The appraisal was done, but not shared until MUCH later. Upon waiting, ******* comes to me asking to fill out a Midway credit application because they couldn't buy the vehicle 3rd party. Moved on. It was when we were back to the main office, I'm cleaning out the vehicle, where finance was that my fiance was informed that my name was placed on the loan w/o my knowledge. ********, from what we believe was exploited due to his newly hired status. He understood the situation, but, whatever he was told and what was relayed did not follow these instructions. Had we been informed of this PRIOR we would have left. Made sense at that point that my fiance only had the Midway inquiry while I was shotgunned. The salesman, which is why we believe him, was terrified of our reactions to this development. Midway fraudulently without proper disclosure OR consent placed me on a loan. Note, I did not sign a single piece of paperwork until the Midway application - under false pretenses.Other things to note. It was not disclosed this was a rental - documents were found within the truck after returning home. There was a notable dent/bend in the supports of the running board, which when my fiance started looking at the truck at home saw all the dirt up underneath that confirmed its likelihood of off-roading damage. Blu Def was not filled. Washer Fluid empty. Intake dirty. We are currently reviewing an interesting sound from the engine bay. If suspicions are confirmed, this vehicle was also sold as certified with a major defect.We always expect some shady practice at a dealership, however, this was beyond comprehension. A request from someone higher than management placed, but this needs to be shared.

  Business response

  04/21/2023

  BBB *************************** Response
  
  April 21,2023
  
  Dear BBB Representative,
  On or around April 8, 2023 ****************** filled out a credit application for the purchase of a vehicle.  Once ****************** was approved for credit she went into the finance department along with her fianc.  The Finance Manager went over all the documents as she was signing them.  The statement that she was put on a loan without her knowledge and not signing a single document is untrue, and we can provide copies if needed. 
  On or around April 18, 2023 ***************** spoke with our sales manager, ***********************, and as a gesture of goodwill the Sales Manager offered to pay off the additional funds due on her trade in the amount of $1400, so that her and her fianc would not have to come out of pocket with the additional funds. 
  ****************** stated to her sales manager that she attempted to remove this complaint but was unsuccessful.    
  
  
  
  Best regards,
  
  *******************
  Controller 

  Customer response

  04/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does,will consider this complaint resolved.
  
  There are additional things that need to be clarified regarding the agreement to resolve, which we did accept the remaining $1,400 (approximate) on the original call from the dealership April 11th and April 19th from another individual having conferred with other higher up personnel with the request to remove this complaint. A return call was said to be returned on the 19th or soon after due to the information I provided that a complaint cannot be removed once it has been submitted to BBB, but that was never received, and this response was provided.
  
  Regarding the statement of having never signed a document being untrue, my story of not signing documents clearly referenced the time prior to the credit application provided to me without explicitly stating this was because I had to be placed on the loan something that should have been made very clear. The truck is being looked at by RAM due to the engine bay issue.
  
  We are happy with the vehicle, just not the way the sale was handled. Again, we accept the terms of the $1,400 (approximate).
  
  Regards,
  
  ***************************
  

• Initial Complaint

  08/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On August 15, 2022, I had my GMC Truck towed to Midway Chevrolet for repairs to its ignition switch that was damaged due to an attempted car theft. The Service Advisor assigned to me is: ******************* (whose immediate supervisor is: ********************, and General Manager is: ***************************).There has been no answers to my phone call nor emails as to whether or not a mechanic has even examined my vehicle for a repair quote and repair time.It has been over 2 weeks that my truck has been there, and still no communication.

  Business response

  09/08/2022

  To Whom It May ****************** consumer's last contact with his Service Advisor with the diagnosis and pricing for the repairs was this morning 9/8/22.  The consumer approved the repairs and we are currently in the process of completing the approved repairs.

  Respectfully,

  *******************

  Controller

  Customer response

  09/08/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  06/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had to get the brakes faulty vacuum pump replaced on my 2016 chevy malibu premier so I took it into the service center at Midway Chevrolet on April 12th and was told it would take approximately 2-3 weeks for the delivery of the part, in reality they had my car for seven weeks and ended up stilling my new battery that was under warranty through O'Reillys replacing it with a battery that was no good That was something I also was charged for them to work on the battery that wasn't any good nor was it even mine. I was charged for rotation of tires wich was not done because my tires were bad and I had purchased tires elsewhere and asked them to simply add air to one tire because it had a slow leak so I could get it to the tire place I chose to purchase tire's from, my tires were never rotated.They didn't even put coolant in my car and let me drive out of there service center without any antifreeze in the reservoir. my car started over heating causing me to be stranded at a gas station needing help from family to figure out what happened.I managed to get in contact with a manager of customer service satisfaction by the name of Genie she seemed really concerned about the actions of there staff promising me this will be handled and she will be contacting me soon to let me know the next steps to take to get to a resolution to this situation but now 2 weeks later I have left multiple messages on Genies personal line number #************* and never can get past leaving a message nor has anyone contacted me nor left any message on my voice mail. I really wanted to solve this solely with the higher *** at the dealership thinking they would want to know about there employees stilling from and scamming customers out of there hard earned money but it's looking pretty clear that they are backing this type of criminal behavior. I bet fox 10 would love to hear and open there own little investigation Into one of *******'s largest car dealership's running these scams and thefts.

  Business response

  07/04/2022

  Dear BBB Representative,
  This matter has been resolved with ****************** as of June 30, 2022.
  We truly value Ms. ******** patronage and appreciate the opportunity to bring resolve to this matter.
  Best regards,
  *************************
  General Manager

• Initial Complaint

  04/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought a vehicle in November of 2018 its a 2019 Chevy traverse Ive had 4 Catalytic converters crack and have to be replace which is unheard of and they have not figured out why or how to prevent this and this last time I took my car in Wednesday night for my appointment Thursday morning at **************************************************************************************************************************** they should know whats wrong by Wednesday even tho we know this is an ongoing issue and we know whats wrong with it.they dont communicate with me to tell me what the status of my car is and they have not once followed thru with a solution to my ongoing problem and they always have my car for a week at the minimum to swap out this part meanwhile Im trying to commute to work and back with no car.

  Business response

  04/11/2022

  Dear BBB Representative,

  The vehicle was repaired on 4/8/22.  Repairs were performed at no cost to the customer.

  We will provide a final response.

  Customer response

  04/11/2022

  
  Better Business Bureau:
  
  My vehicle was fixed thank you
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  02/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  After running my credit and my girlfriends credit multiple times,was told by salesman my truck loan was approved and appointment made to pick up truck atc6pm today.After multiple attempts to contact ********************* unsuccessfully I called a sales manager who informed me the truck was sold earlier today.So I was lied to and intentionality mislead

  Business response

  03/04/2022

  ****************** initially attempted to purchase a vehicle from Midway Chevrolet on his own,however we were not able to secure financing approval.    ***************** then re applied for financing with the addition of a co-signer.  Unfortunately said co-signer was not able to provide proof of income that substantiated the income as reported on the credit application.  We have reviewed electronic correspondence between ****************** and our management team and found that our team acted in good faith, clearly communicating the challenges we faced in our efforts to secure financing.  ****************** is correct in that the vehicle of his interest was sold during our efforts to secure financing, however it is important to note that as previously communicated to ******************, Midway Chevrolet does not hold vehicles that are ready for sale during negotiations.  A vehicle is removed from our inventory when a Purchase Contract is executed.
  
  We appreciate ****************** providing us an opportunity to earn his business and truly regret not being able to assist him further at this time.
  
  Best regards,
  
  *************************
  General Manager

  Customer response

  03/04/2022

   no such communication as to vehicle are not held were ever disclosed yo me by Alex,that is a bald faced lie.

  Business response

  03/07/2022

  Dear BBB Representative,

  We stand by our original response.  

  Best,

   

  Midway Chevrolet

• Initial Complaint

  02/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought 2 vehicles from this location, one in 2016 and the other in 2017. One was with my old married name and the other was with my new married name, ***************************. For years after wards I would get two letters a month from said location offering to buy back my vehicles. I have refused the letters, called and asked them to stop sending and eventually filed a BBB complaint. This stopped the letters coming under my name of ***************************. However I still continue to get them under name of ***************************. I have not lived in ******* since 2020. Stop trying to have me come trade in the vehicles, one of them I NO LONGER OWN. I WANT THE LETTERS TO STOP. STOP SENDING MAIL TO *************************** AT ******************************************************************************************

  Business response

  03/02/2022

  Dear BBB Representaive,

  We have confirmed the removal of Ms. ******** contact information from our system.

  We truly apologize for any inconvenience experienced.

  Best regards,

  Midway Chevrolet

  Customer response

  03/02/2022

  
  
  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  Regards,
  
  
  ***************************
  
  
   
  

• Initial Complaint

  11/18/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  unresolved engine oil leak after multiple returns to shop and loss of use for approx 30 days.have contacted service manager and explained issue and was told he would review and call me. I have been told that I would be contacted and problem would be addressed and resolved several times and have been ignored by all involved and yet to be called since I made them aware june of 2021. they have tried to cover up leak by smearing some type of coating on outside of engine which is unacceptable. I would like to be contacted by the dealer general manager to discuss as I am done with service ***** next step would small claims court.

  Business response

  11/29/2021

  Good morning,

  We have scheduled a vehicle inspection with **************** and will provide a response post inspection.

  Best,

  Midway Chevrolet

  Customer response

  11/30/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  10/22/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We bought a new vehicle, a 2021 Chevrolet Silverado **** Trail Boss, we were out of town last weekend (Oct - 16 / 17) and we took our off road vehicle to an staging area for ATV (We were taking our friends ATVs there). We had to go over some puddle, and after a some puddles the truck made weird noises and smoke came out. After parking the truck it would not start anymore. The truck is still under **** miles. We had to get the vehicle towed 180 mile back to our home, then on Monday ( Oct 18) we got it towed to Midway Chevrolet. On Wednesday (Oct 20), we were told that the issue was that water got into the engine through the intake, and that the damage is not cover under warranty.Upon further research we found that multiple people have had the same issues, some even going through puddles in a parking lot, and that the issues might be due to poor design and location of the intake. The dealership refuses to help us in any way or form, and they said that the repair is on us and it is basically our fault. They did told us that they have seen this before in other vehicles, but since there is no recall there is nothing they can do.At this point it seems like I been left out with no solution but to due an insurance claim, making my insurance not only go up, bout now severely devaluating my vehicle.

  Business response

  10/28/2021

  Please see our response, as attached.

  Customer response

  10/28/2021

  Hello, I can tell you that the response from the business is a complete lie. To begin I didn't go to the business in 2018, it was this year (2021),  secondly my last name is ******** not ********, and lastly I never said what Trail Boss can do in water. I do not appreciate the General Manager from Midway Chevrolet lying about the conversion I had with the service team. I told the team that the truck went through puddles, and that we were taking the ATVs to an staging area. However I never said what Trail Boss can do in water. This is a complete lie from the General Manager.  These are the kind of practices and service they do and why I want to report Midway Chevrolet to the BBB. I would like for them to show the recording of my conversation with the service team, so it can show never said anything related or even close with me saying such things.

  Business response

  11/04/2021

  Dear BBB Representative,
  First and foremost we want to apologize to ******************** for the typo in our previous response. Although we empathize with Mr. ********* feelings related to his vehicle manufacturers warranty restrictions, we do stand by our original response in that *************** his vehicle manufacturer, determines what they will and will not cover under their manufacturer warranty. 
  We also point to the fact that ******************** has since filed a claim with his insurance carrier, who sent a field inspector to verify that damage was caused due to driving through water. The claim was approved as filed. We have attached the Repair Order for your reference.
  We again truly empathize with ******************** and affirm that Midway Chevrolet has only acted in good faith and within our capacity.
  We appreciate Mr. ********* patronage and the opportunity to respond to this matter.
  Best,
  
  *************************
  General Manager

• Initial Complaint

  10/08/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Today, 10/08/2021 I ran credit to purchase a car. The dealer pulled my credit from multiple sources without authorization. I was approved from multiple banks, and waiting on the paperwork for my new car. Because I was making an out of state purchase, the paperwork was being overnighted to me. Hours later I get a call from someone I was not dealing with, telling me they sold the car. This was after the fact we had agreed upon a deal, ran credit, and made a purchase commitment. In the end I didnt even get a call back fro. My salesperson.

  Business response

  10/22/2021

  Dear BBB Representative,
  We have reviewed our records and found that ******************** provided authorization for the running of his credit, via the online credit application he submitted.  Unfortunately the vehicle ******************** was interested in was sold to a local customer during the processing of the submitted credit application. All vehicles, ready for sale, remain in available inventory until a Contract is fully executed or a deposit is made after a meeting of the minds is reached.  A member of our management team immediately informed ******************** that the vehicle was no longer available for sale and apologized for any inconvenience experienced. 
  We truly regret any inconvenience this may have caused for ******************** and we hope this information is helpful.
  Best regards,
  *************************
  General Manager

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩