Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/21/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dollar Days sent us a quote for school supplies for a free backpack program we sponsor for a Title-1 ****************** The quote included First Aid Kits (for the classroom). We mailed a check within 7 days that they said they never received. The check has not been cashed and we believe it is lost in their mailroom as they are a very large corporation. After several weeks with no shipping information and no order received, we emailed them the date of the check, the check#, the amount, and the address it was sent to as they requested. We believe they lost the check. When they said they did not receive the check, we then placed the order with a church credit card instead. The order that was finally received (tied to the quotation, which did NOT include the price increases) included price increases of $40.32 (Item ******) and $80.64 (item ******* ), respectively that we were not advised of. The order that was received also did not include first aid kits that were part of the original quote. I considered the check sent with the Order # in tied to their Quotation meant they would send us what was quoted.At this point, I'll simply state that I'm very dissatisfied with Dollar Days and unless the company does something to, at a minimum, refund the price increases, we won't be ordering from them again. A quotation should be honored especially when a check was sent within 7 days after the quote. Prices should not increase without notice and items should not be dropped off orders that are tied to a quotation.

  

  Business Response

  Date: 11/15/2023

  All quotes are subject to changes based on prices provided by our vendors and as noted in our company's terms and conditions, which is available for any current or prospective customers to review. 

  In the case of **************** order, the prices charged to DollarDays by our vendor changed, and hence her price changed by approximately $120. 

  The first aid kit was not available at the time ************ placed her order, and hence she was not charged for that item.

  We do not have any record of ************ contacting our company regarding the price change or first aid kit issue. Most customers contact ******************************** for assistance with any issues related to an order. We do not have any records from ************ contacting **************** nor any others about her order prior to filing her complaint with BBB.

  ************ incorrect about the size of our company or how we handled her check. We are a small business, and we are subject to the receipt of any mailed checks by the services provided by the ************* *************** In her case, we did not receive her original check, hence she was not charged for that original amount paid.

  Our Director of Sales spoke with ************ yesterday about her complaint.  We have issued her a credit to her credit card as of yesterday (subject to timing of the credit card company processing said credit). ************ stated that she was satisfied with the result of our refund and indicated that she will keep us in mind as a supplier in the future.