Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During my time at *********, I have never missed a rent payment nor have I ever been late with a payment. My decision to leave was not financially motivated, it was due to the hostile living environment. I am a young woman with a 7 year old, I was being harassed by a grown man, which created an unsafe and uncomfortable living situation.Initially, the new property manager, *******, approached me regarding my dog. I explained that my dog is a service animal and provided an Emotional Support ************ letter. However, ******* informed me that the complex does not accept emotional support animals and insisted that I needed to remove my dog, stating that the previous manager's firing was due to this issue. (It states in the lease agreement that they do accept ***) She also mentioned complaints from a neighbor claiming that I was being abusive. In response, I provided documentation, including video evidence of my neighbor banging on my ceiling throughout the day, sending me threatening text messages, and refusing to take any action regarding these incidents.Both ******* and her assistant manager have personally witnessed the neighbor yelling and screaming in my face on multiple occasions. Given the hostile environment, I approached ******* to discuss the possibility of leaving *********. She assured me that there would be no problem, but that I would need to set up a payment arrangement for two months of outstanding rent. I did not receive any follow-up communication via email from the complex, except for a request to return the keys. As requested, I returned the ********, I am facing a debt collection attempt for $7,000, despite having worked out an agreement with the complex. This amount appears unjustified as the complex failed to follow through on its end of the agreement I am requesting that this debt be removed from my credit report, and the charges be waived due to multiple violations of the lease agreement on the part of the management.

  Business Response

  Date: 04/09/2025

  Hello,

  Thank you for reaching out. After thoroughly reviewing our records, we are unable to locate any account associated with your name or the situation described. To help us assist you more efficiently, we kindly ask that you contact us directly at ***************************** with any relevant details or documentation, including your account information, lease agreement, or prior correspondence. This will enable us to investigate the matter further and provide you with the support you need.

  Additionally, Id like to clarify that we do not have a staff member named ******* currently working at our ********** location. If you could provide more context or details regarding this, it would be helpful for us to look into the matter more thoroughly.
  We want to ensure this is resolved in a timely and fair manner, so please dont hesitate to reach out to us directly. We look forward to your email and working towards a resolution.

  CAM Properties

  Customer Answer

  Date: 04/09/2025

  I appreciate the attention given to this matter, however, I am disappointed that no resolution was provided, other than the suggestion to connect with them outside of the BBB. I do feel that people need to understand what this property management has done to me, and how it can negatively impact anyone else whom lives there or is considering to live there.

  Business Response

  Date: 04/10/2025

  Dear Ajla ******************* you for reaching out and providing the details regarding your prior tenancy.
  
  After thoroughly reviewing all available documentation, we have determined that the reason we are unable to locate your file in our system is because your residency and subsequent move-out occurred prior to CAM Properties assuming management of Tela Verde Apartments.
  
  Please note that CAM Properties officially took over management of the property on January 29th, 2025. Based on the timeline you provided and the information in your email, it appears that your tenancy and the associated concerns were handled during the period when Affinity Property Management was overseeing the property.
  
  Additionally,you mentioned that your account has been placed with a collection agency.Please be advised that this action was taken by Affinity Property Management prior to our involvement and was NOT initiated by CAM Properties.
  
  As such,we kindly recommend that you reach out directly to the assigned collection company for any specific questions regarding the breakdown of charges, account assessments, or any disputes related to your former tenancy. They would be the appropriate point of contact, as all actions and decisions pertaining to your account were assigned to them by the prior management company.
  
  We hope this clarification is helpful, and please dont hesitate to reach out if you have any further questions regarding CAM Properties. 

  Respectfully, CAM Properties

  Customer Answer

  Date: 04/11/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Ajla Delic
  
   
  

• Initial Complaint

  Date:03/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 3rd, 2025, I applied to one of the properties belonging to Cam Properties, called Escarlata 29. As you can see in the screenshots/photos below, it is clearly listed as a property with Cam Properties. Cam Properties is also listed as the management and on the payment confirmation itself. Days have passed and I have not heard any response regarding my application. I attempted to call the complex several times but both phone numbers listed are disconnected, ringing once before automatically hanging up. I also attempted to email them with no response. For the application, a $250 holding fee is required and is refundable upon denial. It seems they are purposefully refusing to deny the application while also not approving it to keep the holding fee. I have since already signed a lease with a different apartment and have yet to get a response or any help with the denial of my application to be refunded. I called Cam Properties, and the gentleman claimed to not know about this apartment complex and stated that Escarlata is no longer being managed by them. I would be inclined to believe him if Cam Properties wasn't boldly listed on the payment confirmation I received, as well as the management company both on the ********* website and on their own Cam Properties website. Whether Cam Properties or Escarlata are responsible for the theft of the holding fee remains to be seen. But it does reflect very poorly on how Cam Properties does business if they are unaware of an entire apartment complex they currently or formerly manage collecting payments in their name and flaunting the property as one of their properties on their website while no longer managing them. And because THEIR name is on the payment, they should be responsible for refunding it then disputing the other matters with ********* among themselves.

  Business Response

  Date: 03/13/2025

  Hi ******* *****, you application for Escarlata 29, professionally managed by CAM Properties and  located at ********************************** shows as cancelled and a refund for $300 was issued on 3/11 with check #****.

  Please contact the leasing office at ************** if you would like to obtain any further details.

  Thank you. 

  CAM Management Team

• Initial Complaint

  Date:12/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told to pay a $50 app *********** fee of $250 upfront & prior to approval. I was told this was to hold my unit. I paid $2200 for a UhAul & drove 20 hours arriving on 12/2 only to find roaches in the home. There was no hot water in the unit. The apartment was not cleaned. Immediately contacted the office for pest control & hot water. As I looked through the apartment I located over 20 PAINTED OVER ROACHES on the walls , kitchen drawers, cracks of bedroom doors, etc. The bugs only became visible due to me cleaning with bleach & a magic eraser. I was unable to live in the unit. Hot water was not turned on for over 8 days. On top of the stress, ************ I lost, I have ****** disease and a current severe issue with my thyroid. I have gotten so sick due to the ******************* level. I have lost *************** of hair from stress. I have nowhere to live & Im supposed to work from home. After filing a ******************* I was told I would be let out my lease. However theyre only offering my deposit. Although they know I was not living there , they said I had possession of the keys. I am saddened that this is how they are choosing to do me after tricking me into the apartment in the first place. I was also told I had to turn my key in by 5pm Friday even though they are making me pay for the entire day. Unfortunately I had to pay another $300 for uhaul and moving assistance. We went over time so I was stock moving myself out by car the entire day yesterday. Lastly, the neighbors across the hall confirmed that they saw the apartment as it was being painted & said roaches were falling from the ceiling. They KNOWINGLY put me in an infested apartment & painted over the bugs for me to see as if it was art work. They can also confirm that I had not been able to stay there because of the infestation. I am asking for all of my money back now. There is no way I lose this much & just walk away sick. I am now homeless & Im not from here. See photos.

  Business Response

  Date: 12/27/2024

  We regret that your experience at [Property Name] has been so upsetting. However, we want to address several points regarding the concerns you raised.
  First, we want to clarify that we did not deceive you into moving into a "*****-infested" apartment. We take great care to maintain our units and thoroughly clean them before move-in. When you reported the pest issue, we promptly arranged pest control and addressed the hot water concern. It is important to note that pest problems, while unfortunate, can occur in any building, but we do our best to address them immediately upon notification.
  Regarding the photos you shared, our team has reviewed them and found no evidence that roaches were "painted over." The painting in the unit was routine and not done to conceal any issues. Our goal is always to provide a clean and safe environment for residents, and there is no intent to mislead anyone.
  We understand the hot water issue caused inconvenience, and we apologize for the delay in resolving it. We immediately worked to restore service once the problem was identified.
  After you expressed your concerns, we offered you the option to terminate the lease, which you accepted. Your security deposit was returned in accordance with the lease terms, and the apartment keys were handed in, officially ending your tenancy.
  We wish you the best as you move forward. Should you have any further questions, please dont hesitate to reach out to us at ******************************

  Customer Answer

  Date: 12/30/2024

  Hello. It is not disheartening that you have gone on to lie in this thread. The roaches were certainly painted over. Hence the 20+ painted over roaches. This is also confirmed by neighbors who are willing to testify that they saw roaches crawling the walls and falling from the ceiling while the painters painted over them. This has NEVER happened in any apartment Ive ever seen and no one Ive spoken to has ever seen anything like it. Having pest control out did NOTHING to deal with the painted roaches throughout the KITCHEN DRAWERS AND CABINETS. Or the ***** p*** in the drawers and closest. The got water didnt come on for 8 days. I was not able to even live in a home I paid $2K for. Lastly, it was not until I made a complaint that I was offered my rent back to which I still have not received. I am told that I have to sign a contract that says I cannot socially speak on this and I cannot sue - I must also remove my bbb complaint before receiving said refund. I will not be signing as I do not agree to the terms. My ONLY agreement is to remove the bbb complaint once I receive my refund. 

  Business Response

  Date: 01/02/2025

  
  Thank you for sharing your concerns, and we truly apologize for the challenges you have faced. We want to assure you that we have been working directly with you to address your needs, and we have been actively reviewing the pictures you provided in order to gain a clear understanding of the situation. Based on your feedback and in the spirit of ensuring your satisfaction, we approved your request to be let out of the lease because we never want any of our residents to feel unhappy or uncomfortable in their home.
  Regarding the refund, we want to confirm that it is currently in process. Once the final details are confirmed, our leasing team will reach out to you directly to arrange the pickup of your check. We appreciate your patience throughout this process and remain committed to resolving this matter in the most fair and efficient manner possible.

  If you have any further questions or concerns, please do not hesitate to reach out to us directly at *****************************************************. 

  CAM Management Team

  Customer Answer

  Date: 01/10/2025

  I will agree to close this once you provide the promised refund. All deposit, rent, application fee and holding fee $250;

• Initial Complaint

  Date:07/24/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The lease was signed by me on 2/20/24 & by property mgr. on 2/21/24. Done via email/websites. Move in date 6/30/24 for Apt. ****. On 3/8/24, I received phone call from office mgr inquiring that she was updating ********** could NOT keep the apt open that long. On 3/9/24, I emailed Tides on Southern to confirm everything was ok. I stated I could move in sooner, but needed it in writing. No response, so emailed websites. Also noted websites had #**** connected to me instead of #****. On 3/15, I left message. On 3/18, sent another email to ********************* On 3/19, I called four different phone #'s & was able to leave message on 1 only. On 3/21, I called again & **************** stated she would contact **** as she was to have to called me & the person from 3/8/24 was gone. **** emailed me on 3/21 & stated some issues with the unit originally leased. I responded to inquiry of what I was looking for in apt. Nothing heard again until 3/28 when another person called & I explained issue again. On 4/9 emailed to **** again and asked if anything was available comparative to size and monthly cost as #****. I again reiterated my move and needed to know as soon as possible for my current landlord's info. On 4/11 **** emailed again and said #**** available at $1695. I said no it was not acceptable as prev. lease was 2 beds; $1306. On 4/12 **** again emailed with another option but a 1 bedroom for same cost of #**** (2 br). I said NO! I asked for floor plan, etc. and again on 5/4 sent another email about no responses. This was my last contact until I sent a letter to both the site and RPM for reimbursement of $272.39 (application/admin fee and certified mail of letters). As of 7/19/24, I have not heard a thing from them.

  Business Response

  Date: 07/24/2024

  Thank you for your feedback. 

  RPM Living no longer manages this property. We encourage you to reach out to current management for further assistance, **************************************;

  Business Response

  Date: 07/29/2024

  Hi ****,

  Thank you for bringing this concern to our attention. We sincerely apologize for the inconvenience you have experienced.
  
  Based on the information you provided, we can confirm that your original reservation and all prior communications were made with RPM Living. Unfortunately, it appears that the previous management company was unable to fulfill your request.
  
  On May 15, 2024, the management of the property transitioned from RPM to CAM Properties.  However, CAM Properties has issued a refund on behalf of RPM Living to address and correct this situation. We have mailed check #**** to *************************, which was the addressed provided in the letter. 

  We once again apologize for any inconvenience this may have caused and appreciate the opportunity to better serve you.

   

  CAM Properties

  Customer Answer

  Date: 07/29/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Thank you so very much BBB and also to Cam.

  
  Regards,
  
  *********************
  
   

  
  

• Initial Complaint

  Date:06/08/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into their ******************************** property in May 2021. At the time, this was owned by a different property management company. The deposit I paid at the time was $1895. I moved out in May 2024. During move out inspection, I was told they would be taking out $600 of my deposit for full paint. This apartment was not fully painted upon move in. Now, I do recognize that I had TVs hung up. However, all holes were patched and sanded. The paint that was used initially was flat paint that very easily chipped - even if you bumped into the wall. Ive been in multiple units, the paint is chipped in all of them. After 3 years, painting should be done regardless and not at the tenants expense because it would fall under wear and tear. There were no excessive holes or damage and, as previously stated, I did not move into a newly painted unit. I was paying more than market value for this unit. Theyre now charging $1950 when I was paying about $300 more than that. My rent was always paid on time. I cleaned most of the unit before I left. Even maintenance vocally expressed how nice it looked. Again: Three years. Wear and tear. Was not fully painted three years ago. I even shampooed the carpets - knowing they needed to be replaced. Maintenance said, were not going to charge you for the carpets because you were here three ************ were not changed previously. So, if you all had to change the carpets, you had to change the paint. Theyre probably also using a different paint since its a different company. I just want my $600. They can keep the $75 for basic cleaning. This seems to be a common practice of theirs though, charging tenants for full paint after move outs.

  Business Response

  Date: 06/13/2024

  
  Thank you for reaching out and expressing your concerns. I truly appreciate your feedback, and I apologize for any frustration you've experienced. Upon conducting a thorough walkthrough of the unit upon your departure, it's evident that you maintained the cleanliness of the space exceptionally well, for which we are grateful.
  I acknowledge there was a misunderstanding regarding the $75 cleaning fee, and I have promptly rectified this by crediting the amount back to your account.Moving forward, we'll ensure clearer communication to prevent such discrepancies.
  Regarding the paint charges, I understand your perspective. During the walkthrough, our maintenance supervisor and I explained the rationale behind the paint charges. We documented the condition of the unit with photographs,illustrating areas where the paint damage exceeds what would be considered normal wear and tear.
  It's important to note that without a move-in inspection report from the previous management company, we lack a comprehensive understanding of the unit's condition three years ago. Consequently, we're assessing the current state based on observable damage and maintenance records. The damages, such as chips, holes, and worn corners, extend beyond simple patching and painting,with some areas revealing underlying materials.
  I regret any inconvenience this situation has caused and assure you that we're committed to fair and transparent processes. If there are further details or clarifications needed, please don't hesitate to reach out. Your satisfaction is our priority, and we're here to address any concerns you may have.
  CAM Management

• Initial Complaint

  Date:06/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a resistant at ************************. On 6/1/24, I logged into their online portal to pay my rent. I received an email receipt for this payment on 6/1/24 at 1:38 PM. On 6/2/24, I received another email stating that my autopay went through, despite already paying my rent. As 6/2/24 was a Sunday, I waited until Monday to see what would happen. *************'s online portal then attempted to take my rent twice on Monday the 3rd of June - once for the payment I made on 6/1/24 & a second time for the autopay on 6/2/24, both which hit my account on the 6/3/24. According to my bank, the autopay went through first for the base rent alone $1259.00 despite having set up the required attentional 12 auto-payments to ensure all ************ were paid on time. Then, the payment I made on the 1st was attempted to be pulled from my account but bounced due to insufficient funds. I noticed this when I woke up on 6/4/24 to an email notice from my bank. I called ************* on 6/4/24 & they scolded me for not removing the auto-payment because, unlike every other company I've paid a bill to, when you manually attempt to pay your rent on-time before your auto-payment hits, it does not, like I assumed it would, cancel the auto-payment. According to *************, it was my fault that my rent was taken twice - I apparently should have known to delete all 13 of my auto-payments after paying my rent on 6/1/24. After speaking to my ******************** again on Tuesday, I was told that if I paid the remaining balance of approximately $80, I would be fine - so, I logged in & paid the additional fees that were not removed from my account despite being set up by autopay to do so. At the end of 6/4/24, I had a credit of $1339 on my account which should have covered all my rent. Now, they're claiming that I owe an additional fee of $50 because of insufficient funds, despite my online account stating that I had a credit of $1339 because they once again, on 6/5/24, charged me.

  Business Response

  Date: 06/07/2024

  Hello *******************,

  It is my understanding that you initially signed up for the auto debit feature, which automatically deducts your monthly rent payments.However, it appears that you subsequently made a one-time payment for your rent prior to the auto debit transaction without disabling the auto debit feature.As a result, two payments were processed.
  The auto debit was authorized to withdraw your rent,insurance, and parcel locker charges totaling $1,259. Unfortunately, since you also made a manual payment of $1,337.59, this led to an NSF charge on your ledger, along with a late fee and associated tax.
  Given your positive payment history, we are pleased to waive the late fee and the related tax. This leaves a remaining balance of $51.15,which is needed to bring your account balance to zero.
  If you have any additional questions, please do not hesitate to reach out to the ************** directly.

  CAM Management

• Initial Complaint

  Date:04/11/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with **************. I do not have a contract with **************.they did not provide me with the original contract as I requested

  Business Response

  Date: 04/12/2024

  Hello *****************************, 

   

  Thank you for reaching out to CAM Properties and expressing your concerns. After careful review, we are unable to locate your account in our records. To provide you with more clarity, CAM Properties just recently as of February 22nd 2024 took over management of **************, any prior records including your past due balance and concerns regarding those, will have to be directed to prior management. For your convenience I have provided below their contact information. 

  WWCo to ************ or ********************************************

  Thank you, 

  CAM Properties Management. 

• Initial Complaint

  Date:11/11/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As of October 1st of this year, Madison ***** apartments implemented a new parking policy, where they forced residents to show their registration for a sticker. The notice that was sent out via paper taped to our doors, was vague, and stated we had to go into the office to obtain said sticker. I inquired via email about guests and what we were supposed to do when we had a visitor. I was told by ****** that we are required to move our vehicle from our assigned spot into an unassigned spot, and let our guest have our spot. I then asked what happens if we had more than one guest at a time. I received no response. On 11/10/23 I woke up to leave for work at 7am and my vehicle had been towed by *************. The vehicle I was driving was a rental, and didn't have a sticker. Their office opens at 9am. There are no signs, I had no idea what company towed my vehicle. I had to file a police report, and luckily the cop was able to give me the tow company information so I didn't have to wait until the office opened.When I did go into the office, I was told that I should have obtained a temporary permit for my rental. This was the first I had heard of this. There was no information about temp permits sent via email or otherwise. I have an email chain with ****** where I was inquiring about the permits (as stated above) she neglected to give me that information when I directly asked. The tow cost $163 plus an Uber to get there. I also had to take the morning off work and lost income there as well. I am asking for reimbursement of the tow. ****** has declined, stating I should have somehow known there were temporary permits, and that she informed me I needed a sticker, (for the vehicle I own, again, this was a rental). I never signed the parking addendum, and never signed anything regarding parking permits via the lease, either.My vehicle was towed at 1:55am. 8 hours after I had parked it.I can provide screenshots of this email chain, to validate my claims if need be.

  Business Response

  Date: 11/19/2023

  On September 7thth,2023 a notice was sent out requesting all residents come to the office to retrieve a new parking permit giving everyone a deadline of September 30th.The notice stated any vehicles parked in uncovered spaces not displaying a permit will be towed at vehicle owners expense. The new permit was implemented to help residents and properly mitigate the ongoing parking concerns.
  
  On September 27th, a follow up email was sent to all residents stating the importance of picking up the permit and that it is effective that following Sunday (October 1st)any tenants who did not have the permit displayed will be towed at the owners expense.  On October 3rd, we received a response asking why your vehicle would be towed from your space if you pay for that spot to which ****** replied the sticker was for uncovered parking only and that guests could park in the residents assigned parking space. In this same reply ****** stated the permit needed to be picked up, and the new parking addendum needed to be signed to receive the permit.  After some additional communication between yourself and ****** it was made clear that you did not agree to the new permit requirement.
  
  On November 10th a car was towed from an uncovered parking lot that did not have a valid permit posted. Had the permit been picked up and the addendum was signed per the request of ****** it would have been very clear how to properly register a temporary vehicle. No emails were sent to ****** or office staff asking what to do in the event of a rental, so ****** acted accordingly and towed a vehicle without a permit from uncovered parking per the notice and emails sent. (see attached email thread as reference).
  
  Please also note that there are multiple posted signs with our towing information throughout the carport area for resident assistance.
  
  Please stop by the ************** to obtain your vehicle parking permit and sign the updated parking addendum to avoid this in the future.
  
  Thank you!

  Customer Answer

  Date: 12/03/2023

  i never signed the addendum and the information I requested over email was not provided to me. You towed a residents vehicle from their home. I will be filing a civil lawsuit and you will be hearing from my lawyer shortly. 

  Business Response

  Date: 12/04/2023

  ***************************, 

  Can you please provide the information you requested, the screenshot you attached is the actual bill from the towing company. ******* Grove is a private property and ownership reserves the right to assign parking spaces for residents and their guest. Inoperable abandoned or unauthorized vehicles will be towed away at residents expense after 24-hour notice is posted on the vehicle. 
  Please refer to lease agreement section 23. Management may, at its option,assign parking spaces or areas for you and your guest. Management may also designate: (1) No Parking Areas and (2) whether and where trailers,boats or campers may be parked. Inoperable abandoned or unauthorized vehicles will be towed away at residents expense after 24-hour notice is posted on the vehicle. Residents or guests may not repair, wash or change the oil of vehicles on Community grounds. Vehicles may not be parked backed into a parking space. Vehicles on the property must show current registration. Motorcycles may not be parked outside parking spaces.

  CAM Properties Management Team

   

• Initial Complaint

  Date:08/15/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 29th we applied for an apartment with Cam property subsidiary called legacy pines and was charged for an admin fee of $300 & application fee of $45. However we found out we had been denied and could expect a refund within 30 days. I advised ********* the manager at legacy pines I could not wait for 30 days to get the refund so I submitted a dispute via my bank. On Friday August 11th I found out that my dispute had been denied. It is now August 14th and we still have not received the refund for the admin fee. When I called Cam properties they advised they could not find legacy pines as one of their apartment communities. I have tried to get a hold of the manager for legacy pines called ********* with no success. I have also tried to get a hold of Cam properties in ******* again with no success. This caused my account to be negative. Due to no response from either the apartment manager ********* & no response from cam properties I was advised by an attorney to contact better Business bureau and submit a complaint against cam properties.

  Business Response

  Date: 08/17/2023

  
  Thank you for reaching out and inquiring status of the deposit refund. As a business practice our refund deposits are processed within 10 days. In this particular case , the reason for the delayed refund was caused by the bank dispute that was filed by you and charges were pending reversal from your bank, in order for us to refund the money the dispute had to be closed charges reconciled before we can proceed with issuing a refund.  The claim was officially closed on Monday 8/14/2023.

  As of 8/15/2023 a refund check was mailed to the address provided by you.
  
  If you have any questions or would like to discuss further you may reach us ************.
  
  Thank you, 

  CAM Management 

  Customer Answer

  Date: 08/17/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:02/06/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I toured the apt. For a 2B and 2bath. I submitted my application as of 1/20/23 and gave $45 for the background check and a $200 holding fee non-refundable. I was emailed about my approval on 1/24/23. I called and spoke to ***** 1/24/23 she said everything is okay and she is working on my application and she will email me my cost sheet break down and lease document end of day. So far I have called 6 times and I keep getting the run around that she will email me the documents. My move in date is 2/17 next Friday. I called again and she acted like she never knew I had called multiple times. Over the weekend I had to find another place due to the lack of communication, CAM properties is not honoring their service as for the administrative fee or holding fee. Bad practice and not showing good faith. I called and said I need a refund ***** said No because I am canceling which if she would have done her job I would not be in this situation. She also said that I should take her word that everything is okay. I told her no usually there is paper trail. I think they are scaming people and leading them on. Very shameful.

  Business Response

  Date: 02/13/2023

  Hello, Thank you for reaching out and expressing your concerns. We sincerely apologize for the experience you had and the apparent shortage in our customer service. We are sad to hear you have found a new apartment home, if there is anything we can do to make things right please feel free to reach us at ************. The admiration fee will be processed and refunded to you, we will contact you to confirm the mailing address.  In addition, we hope we can present options to you that might be of interest.

   

  Thank you

   

  CAM Management