Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/02/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may Concern:Hello. My name is ****** ********. I currently am a tenant at ************************************************* ******** AZ *****. This Incident took place 12:00 PM January *******. I am filing a complaint on the property management company, Market **************** and its office manager Dyna ********. This is a new management company I have to go through since the homeowner switch management company and the effective date of the switch is 01/01/2025. My renewed lease was signed November 2024. At that time Market **************** was not the Management ********** complaint is that my monthly rent was changed from $2,135.00 to $2,137.95. The extra amount is claimed to be a processing fee. The fee can range from $2.95 to 3.1% of the total amount of the transaction, to process a payment. There is a fee applied no matter the payment form. (Debit or Credit Card, Check, eCheck, Cash). There is no way around any fee when trying to make a payment. No such fee/fees have ever applied with previous property management companies. In addition to this complaint, I spoke with the Office Manager at Market **************** Dyna ********. Dyna ******** was extremely rude. I was told by Dyna, I cannot waive any such fee and everyone has to pay this fee and I was not special. I was also told I a very condescending tone that if you do not want to pay this fee, just dont pay your rent. I also requested a supervisor to contact me and she denied my request and she said there no one else above me I could talk to. Throughout our conversation Dyna ******** was very rude and condescending. My concern is the market **************** is strong arming tenants to pay fees that were not agreed to at the time of signing a lease. This company came in after my lease was signed and is forcing these fees on tenants. My other concern is with the Office manager Dyna ********. Her unprofessionalism and condescending tone and statements are not warranted.

  

  Business Response

  Date: 01/02/2025

  The resident in the home did speak to our office manager today. The processing charge is through the third party payment processor and is a small flat fee per month if using the 'echeck' option and more if the resident uses a credit or debit card. I might suggest that ****** schedule an advance rent payment in the portal for payments going forward. We have been managing the home since mid December and reached out to ****** several times with no response. Appreciate the feedback! Happy New Year! 

  Customer Answer

  Date: 01/02/2025

  My complaint was filed 01/02/2025 (today) and Jennie Miller reached out to me today from Market Edge Reality.  As far as Jennie saying they reached out to me multiple times with no response is a complete lie. Jennie M. Called me at 5:55 PM on the same day I filed the complaint.  I have past email correspondence with them reaching out and me responding, along with conversations over text. So what Jennie is saying is not 100% truth. This is not a resolved issue and I am not closing this complaint. Still no confirmation/resolution with Dyna ********. 

  

  Business Response

  Date: 01/03/2025

  On 1/2/2025 resident was credited $2.95 for a payment processing fee. Resident was also sent the following text regarding the lease agreement:  Page 2 states this about middle of the page on the attached PDF. "The tenant understands that when paying online with a credit card, debit card, or e-check, any third-party software payments processing fees are the sole responsibility of the tenant and shall not be deducted from any balance due". Our office has waived a fee that was not required and was timely in all communication with the resident. There is no other action needed from my end so this case should be closed and marked as resolved. 

  Customer Answer

  Date: 01/07/2025

  The portion on the fees has been addressed but to my knowledge nothing has been addressed on how unprofessional, condescending and, dismissive staff (the office manager) has been toward myself as the tenant. I have not received any update on said portion of the complaint.

• Initial Complaint

  Date:10/04/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Myself and my 1 year old son live in an 850 square foot, 2 bedroom, 1 bath apartment. There are 5 units in this complex, and we pay share utilities (electric/sewer/water/trash)Before I decided to sign the lease, I wanted to ask the property management exactly how pay share works and what the monthly average is the tenants pay (this was communicated through text) I received a text message stating the monthly average is ******* for the combined utilities.Yesterday (10/03/22) I received the water bill, and my portion to pay is $178. That is outrageous! Like I had stated above, it is just myself and my 1 year old that live in this apartment. Mon-Fri we are not home from the hours of 730AM-6PM. We do not have a washer or a dishwasher, my son takes a bath once MAYBE twice a week (he has eczema) and I shower every other day. So we do not use that much water, at all. They way they split the bill is by how many people live in the home and how many bedrooms there are. I do not think this is fair, as the property management really has no idea how many people are actually living in each unit. I am a single mom, and the only reason I agreed to move into this place was because I was told that the average monthly bill would be around *******. I feel like they are taking advantage of this pay share, and charging us whatever they want to, and I do not think it is right, nor fair. I would like help getting this resolved, because there should be no reason that my bill should be $178 when it's just me and a 1 year old, living in a 850 square foot apartment, with no washing machine or dish washer, and we're not home more than we are. Please help out a single mom, struggling to pay bills.Thank you!

  

  Business Response

  Date: 10/15/2022

  ******** signed a lease in July 2022 that stated that she would pay a share of the water, sewer, trash, and electric for the 5 unit complex. This is charged to her on a RUBS or pro-ratio billing system which is We provided the occupant in the home a copy of the water bill and had three of our team members explain the water billing to the occupant over 19 different times. We have checked with other tenants at the property to see if there is a leak and there is not. The resident has a legal contract with the owner of the property to pay a share of the utility bills and there is nothing that we can do to reduce this or waive it since the other tenants all pay their share and to adjust this for her would be against laws and in violation of the lease. 

• Initial Complaint

  Date:06/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello my name is ***** and I have a few concerns about an apartment. I just signed the lease and already I want to terminate it. I viewed the property in a self guided tour maybe twice before I signed the lease the apartment was kind of dirty and needed a few repairs as well as I seen a *****. When I went in for the second tour I noticed someone had been inside because the ***** was outside and I noticed there were other little bugs inside the apartment including another ***** in the restroom, so I was just thinking ok they sprayed or something. However they gave me limited time to sign the lease and I thought the apartment was in a decent condition so I signed it. They gave me keys on the 17th but I didnt go to the apartment immediately I waited a few days, when I go to the apt. Signs of entry showed. I wasnt notified about this entry. From the beginning I was trying to inform the lady about some concerns i had about the apt. She then said i needed to place a work order which I did. But the condition of the apt was not move in ready. I have 2 kids a toddler and a baby that be all on the floor. It is not safe for them to play crawl with all kinds of bugs in the apt. I told the lady I wanted to break the lease and she literally said that isnt an option. I told her you cant tell me I cant break that lease because I was feeling forced to live there, & then she responded that they cant force us to live there and finally wanted to talk about breaking the lease after Ive said multiple times i wanted to break the lease. I also let it be known multiple times that the apt was infested with all kinds of bugs in which i was ignored. The moment i say i want to break my lease then they try to have pest control call me to schedule to do something about the bugs. At this point i feel overwhelmed and uncomfortable with the people and the unit. I paid 68x2 for app fees, 800 for a move in plus 285 for i dnt even know what. These people dnt even call you they text & emaileverythi

  

  Business Response

  Date: 07/06/2022

  Pest control had an appt with the tenant last week. This renter has been given a five day notice for non payment of rent because they have not paid the rent for July. The tenants have been given the following three options: 1. Pay the rent. 2. Return the keys to the home. 3. Sign the form we have sent them or send us an email confirming they have vacated the home and do not have any personal property left in the home. The occupants in the home have called us a liar among other insults. As we have explained to the tenant, the ball is in their court to pay the rent or return possession of the home. 

• Initial Complaint

  Date:06/01/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted and paid for an application for a rental property that I dont believe exists. I was prompted to pay for a viewing of the apartment after using the fraudulent website use.******.com

  

  Business Response

  Date: 06/02/2022

  Hi ******, The property that applied for is ******************. And we do use ****** so rental renters can view homes 7 days a week between 8 am and 8 pm. There is nothing fraudulent here and everything is on the up and up. Nonetheless, we have refunded your application fee and once the refund is complete, your file will be removed your file from our system. Good luck with finding a new home!