Reviews

I was approached by one of their salesman at my home and really didn't do any due diligence in researching solar prices. I signed up. Over the course of the next few weeks I started researching other solar companies and realized that Southwest Electric was way overcharging me for 8.2 KW system. The price was $32,000 financed with a monthly payment of $212 a month. After contacting at least three other solar companies Iocal to my area I received quotes of between ****** and ****** for the same exact system. Folks do your due diligence and do some research before signing up with this company. In my opinion they are way overcharging customers. I ended up having to pay a $1,500 cancellation fee with $100 discount based on leaving a good review.

To address the concerns that ************************** had in his review; First, when choosing a loan, ask about options and fees associated with the loan, and how much they add in the end. Our $32,000 loan at 4% interest still comes out better than the $17,000 loan at 9% interest. Second, the monthly payment was $154.00. Thirdly, the salesman attempted to help the customer with the cancellation fee by offering him money for a good review, as ************************** told *********** that he was getting a divorce. We understand life changes, and sometimes customers need to cancel. We do offer a right of rescission in our contracts, and clearly state our cancellation policy. Unfortunately ************************** cancelled his project 6 days prior to installation, and the cancellation cost was assessed. Our cost is significantly higher than the cancellation fee, as the project is already allocated time in the pipeline and materials are already being ordered. Those materials cannot typically be allocated to other projects as the specifications are rarely an exact match. We have a limited amount of resources and only intake a certain number of projects to ensure that we are able to provide excellent service to each customer. Work begins immediately on our projects, as soon as your contract is signed, which is why they are completed in a timely manner. I hope the above helps you understand why we have a cancellation fee; Even at $1500.00, we are at a loss. By law, once the right of rescission period ends, the entire contract would legally be due.We understand that circumstances sometimes change, and that is why we allow a customer to cancel past the rescission period.