Customer ReviewsforExpress Flooring

From beginning to end the work and professionalism was excellent and the installers did a fantastic job and were very polite.

Hi ******* - Thanks for the fantastic review! We're thrilled to hear that everything from start to finish was excellent, and that our installers did a great job while being polite. We appreciate your feedback!

Excellent installation and very good quality work . Installers did wonderful job.*************************** ,and his wife ****

Hi ******** - Thank you for the wonderful review! We're thrilled to hear that ****** and **** did an excellent job with the installation and delivered very good quality work. We appreciate your feedback and recommendation!

They won't stand behind their installation , My floor has a seam coming up and they want $250 to come out and fix it.

Hi ****** - We apologize for any inconvenience this has caused. It appears that the seam issue you're experiencing may have been caused by the rolling chairs in your dining room, which is not covered under warranty. The quote for repair reflects the necessary work to address this specific issue.

From start to finish everything with this install went great. ****** was a great installer and was quick and efficient on the job. Did a great job with all the carpet we had installed. They came in ripped everything out and made this install seamless and easy for us. The carpet quality and color is what our house needed and cant say enough about our experience with express flooring overall.

Hi ***** - Thank you for your great review! We're happy to hear everything went smoothly and that ****** did a fantastic job. We're glad you love the carpet quality and color. Thanks for choosing Express Flooring!

I debated whether or not to address this issue about Express Flooring. March was when I had laminate flooring installed in my home. The first day went well, but from that day onwards it was a total nightmare. Reached out to them for days to finish the installations, but no one ever responded to my or my husband's calls. So I read a lot of complaints from other customers. So I wasn't having it with them, so I filed a complaint with **** Eventually, we began receiving calls from them. We were told that they were instructed not to answer our calls. And the only way they would respond would be if we filed a complaint with the **** If anyone thinking about having work done by Express flooring, just wanted you to be aware of these things. And make sure the sales agent explain to you every detail of the installation. And before you sign your contract, make sure it's the same thing you agreed on with the sales agent. Here's the link to the *** if anyone having problems with them. I'm a witness that the *** does not play. You will get a quick response. Hope someone have a better experience than we had. ********************** Bless You All!

Hi ***** - Thank you for sharing your experience. We're truly sorry to hear about any difficulties you encountered after the initial installation. Communication and responsiveness are important to us, and we regret that we fell short in your case. If there are any remaining issues or if you need further assistance, please contact us at 855-MYFLOOR.

Total Bait and Switch tactics used for the flooring. I called them and they came out to provide a quote with a Sales Man named P*** W***. The salesman provided some samples and a quote, when I declined the initial cost of $4500 he made some phone calls and came back with a price of $3700, in which I agreed to. He mentioned that this price included New VCT Tile with Floor Barrier, removal of the old carpeting, remove furniture, remove and replace base boards, and floor prep. He also mentioned when completing the contract that there could be additional cost for cracks that offset the floor longer more than 1/8" of an inch. The contractor came and removed the furniture, removed the carpeting, base boards. Then the customer service rep calls and says I need to pay over an additional $1200 for floor prep, to remove the carpet glue, residual paint and to repair cracks from the removal of the tack strip (Previous Carpet), and If I do not pay the fee they will cease work, until the floor is properly prepped and still will not warranty the work. They explained to me the damage from removing the tac strip is typical and is always an extra cost. Why was this not included in the original contract pricing if it is typical repair? After complaining they agreed to lower the floor prep cost to $900. They leave me no options, other than to halt all work and find another company to complete the flooring (which was threatened by the contractor English speaking rep). I feel this was a planned tactic all along to get the price back now above the original cost of $4500. They provided me with no objective evidence that the floor damage was not caused by their removal tactics. Only holding me hostage to pay the extra fees, to have my house put back together. I would stay away from Express Flooring and not recommend using them to anyone or any future renovations. Stay Away.

Hi **** - Thank you for your feedback. We understand your frustration and apologize for any misunderstanding. Floor prep is not included in our standard service, as noted in our contract, and we are not responsible for issues with underlayment not installed by us or the condition of the floor beneath the existing covering. If additional repairs are needed, they are quoted accordingly.

In your case, extra floor prep was necessary to address carpet glue, residual paint, and the cracks. These repairs are typical to ensure the quality of the new flooring. We understand this can be unexpected and inconvenient, and we strive to communicate all potential costs upfront. To help, we lowered the floor prep cost to $900. Our goal is to provide transparent and fair pricing, and we will use your feedback to improve our processes.

They completed the flooring installation same day; however, my baseboards now sit lower and part of my wall is exposed. The salesman never explained that to me and now Im having to finish the job myself (caulking, painting and stripping right above baseboards). Also, I requested to purchase/obtain an extra box of flooring via phone/email and have yet to receive a response from customer service. They provide timely and responsive customer service when trying to sell you ********************, however, should you have any needs/problems upon installation you wont hear from them.

Hi ***** - Thank you for your feedback. Typically, new flooring has a lower profile than existing flooring, causing the baseboards to sit lower and the old caulk line to become visible. We regret this wasn't clearly communicated to you and will ensure our sales team addresses this in the future. We strive to provide a seamless installation experience and will review our process to prevent this. Regarding your request for an extra box of flooring, a ticket has been submitted and our team will be in contact within ***** business hours. Please feel free to reach out at 855-MYFLOOR if you need anything else!

First let me say the installers have done an incredible job so far. I love the way it looks and it has been done well.Now what has been a disappoint is everything else. The salesperson changed the materials we were using many times since they didnt seem to know what all was actually available to use.Second they told me they would work Monday - Thursday and would work late if needed. They didnt start till Tuesday and still arent done the next weekend.I was told I would receive compensation when they started late, but havent gotten a word on that since.Now we have to wait on material to finish my stairs. It came in Thursday.I was told they would come Friday and finish. I called when they never showed up on Friday and told there was a misunderstanding and they will be here tomorrow (Saturday). Noon on Saturday I have called on if I am waiting around for nothing again and waiting to find out if they will show up or if its another no show.I am happy with the flooring but all the delays and no shows have cut in a lot to stuff I need to get done. Compensation like I was originally told would have been nice as well.

Hi ********* - Thank you for your feedback. We're glad you're pleased with the quality of the installation. We're sorry to hear about any scheduling and material delays. A case has been submitted for your compensation inquiry and our team will follow up with you soon. Thank you for bringing this to our attention and we appreciate your patience as we look into this.

This company does a good job of sending someone to your home to sell their services. What they don't tell you is they will send unprofessionals to do the job. The lifetime installation warranty is not completely true. We had floors done throughout the house and within 3 years, the floors began to peel and crack. We contacted Express Flooring and initially tried to blame us. When I contacted the Director of Market Operations, someone was paid to come out and access the floors after 3 months of waiting. As a result, they chose not to fully honor the warranty. They wanted us to find commercial space to have the materials delivered, but we would have to pay for labor ourselves, even though it was determined that the floors were not installed properly. This company has no integrity.

Hi *******,We apologize for the issues you've experienced and appreciate your feedback. We understand your frustration regarding the peeling and cracking of your floors within three years. Our goal is always to provide quality service and address any concerns promptly.We strive to honor our Limited Lifetime Installation Warranty, but as noted, repairs requested over two years from the original installation date are subject to specific terms, including a charge for labor.To move forward, we would like to address your concerns directly. Please contact us if you require further assistance.

The salesman did his job by selling the product and preaching the customer service we will be getting through the process and the quality of work we will receive through the process. We were told things will be moved and placed back at end of day and everything will be plastic wrapped, and they will try and keep everything as clean as possible as they know people are living there and take care of any issues that *** occur fast.The exact opposite had happened. From day 1 the crew did not speak English one of them did a little bit they hung 1 sheet of plastic the entire house covered in concrete dust left my AC on with all doors open. All my expensive taxidermy covered, couches, bedrooms, beds, pool table, etc. my youngest has asthma had to keep him out of house due to when they were done nothing cleaned up and house left a mess, and the crew did not leave most nights till around 6-7 pm. I informed express since the 2nd day of the issues already occurring, and customer service could only relay message and states to me someone will be calling. I have dealt with the salesman, coordinator, quality control people and they reached out then ignore your phone calls and text messages and I keep calling the customer line and get told the same thing. Very unprofessional company I have all the documentation for everything and spent a lot of money to fix problems and got told I will be reimbursed (I Have in writing), and I will not stop here till I get this resolved. A simple matter is turning into a big one now this company needs to fix their internal issues and do what they supposably preach.I have a lot more to say but I just need someone in charge to reach out to me so we can get this addressed

Hi ****** -Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered during your project. This is not the standard of service we strive to provide. 
We understand the frustration and inconvenience this situation has caused. Your case is currently under review, and we are committed to addressing these issues promptly and thoroughly. Please don't hesitate to reach out if you need immediate assistance.