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Business Profile

Solar Installation

SunUp America

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Installation.

Complaints

This profile includes complaints for SunUp America's headquarters and its corporate-owned locations. To view all corporate locations, see

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SunUp America has 2 locations, listed below.

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    Customer Complaints Summary

    • 100 total complaints in the last 3 years.
    • 70 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/02/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Solar was installed on home. Took a very long time to "turn on" the apps shows that it is producing power, however, I am not generating a savings. They are now permanently closed and I can not reach anyone and I am getting charged monthly for the panels.

    • Initial Complaint

      Date:02/10/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Feb 2024 we entered into a contract to replace the roof as well as install solar on my roof. The roof was replaced and solar panels were placed, and nothing else the job was never completed. We have been finding roofing nails all over our yard, no matter how much we search for nails we cannot find all of them we have all stepped on them from time to time. I had stepped on one being diabetic I did not feel it I am still fighting to save my *******************. We have attempted several times to contact the company to finish the job with no success. We are paying for an incomplete job that does not work. Promises in the contract were made but not being honored as well as shoddy workmanship.

    • Initial Complaint

      Date:02/04/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sun up America is who I got my solar thru. They didnt get it up and running like they promis** before my payments start**. I was also told that I would receive $15,000 return on my income tax return for which in the past 2 years all that I have gotten has been $1000 in 2023 and $1000 in 2024. Now my psymff ** its have gone up because I didnt pay them ****** in 2023 for which is what they calculat** I would have gotten back on my taxes. According to the contract which I was not able to read before signing any of the documents ******* nailer the sales man said that he was telling me what it states . But that was a lie

    • Initial Complaint

      Date:01/20/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ********** ***** sold us panels on June *******. We received our invoice for ********************************* FINANCE. The service was for Roof ******************** panels. They advised me as a US VETERAN I would pay nothing and they had a tax guy that would file all taxes for us to get us the full refund. (P.G.) was useless, other than providing a form. The solar panels still are not working right. We receive no monthly notice of solar use. There is no one to contact. Every person we have made contact within the first few months are all bouncing back as On June 30, 2023 we felt things were appearing shady & asked about CANCELLATION. They said there was a RECISSION FEE of $1395 b/c we didn't cancel by June 25; so we moved forward.**** ACUSAR ********************************* RESPONDED "Neither SunUp nor I are licensed to provide tax or tax preparation advice"****** ***** ********************************* ********* ********* ************************************* tells us on 3/12/2024 a Tech came out and the Inverter isn't working. ******** ***** ********************************* says he will schedule a tech to fix Told the owner of SunUp America is **** ************** are out of business.Told to call the Manufacture of Solar Panels - ****** Solar *** by DIVIDEND July 9, 2024 ******* **** ***************************************** makes **************** us to ****.July 17, 2024 ********* ***** ******************** ******************************* contact us to ask IF we have WIFI This is the last solid contact. All emails bounce. All phone #s are disconnected.Grand total $70k for a 1400 sq ft home in **.

    • Initial Complaint

      Date:11/23/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After home purchase, SunUp was contracted to install solar panels system that also connects to internet so that usage information was available. The panels are installed and work - however, because the initial internet solution has been updated, usage information has not been available for some time. Initial contact attempts were made to this company requesting details on how to update the settings, but no one answered call attempts, so we stopped trying. Fast forward 2 years and after finally making contact with a Jezzica who replied to an inquiry made to ****************************************** from ****************************************************************************** at the beginning of September, I thought we would be able to get the needed info. But this person stopped replying after confirming the information they requested. The last reply received was 9/12, initial email being 9/8 and their first reply 9/9. There have been 4 follow up attempts since then with no response and all we want is information about updating the network settings so we can properly verify usage.

    • Initial Complaint

      Date:10/17/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Late 2023 we hired SunUp America to install a solar system in our home. The system was complete mid to late March. Communication was a little tricky throughout the process but I was still able to eventually contact them after a few tries. We had to start paying the loan through ******** prior to the unit operating so the company promised to send una check to make up for that first month that we paid the loan for without having a fictional unit. That check never came in the mail. Additional services to make out house more efficient were promised as part of the sale and those were never performed either. When I emailed them about them the response was those are contracted and its not up to us when they get you on their schedule. Already very frustrated that they could not perform the services that were a part of the sale. In June, I realized that the unit was not working. My electricity bill was very high and the meter was not spinning. I reset the breaker and the meter started to spin but my electricity bill has since been high as if we did not have the solars. At this point I have contacted Sunup multiple times without a verbal response and an email starting that they are short staffed and will get us in the queue for service. This has been over a month ago. I contacted the loan company as well and they check up on the situation but are unable to offer me a solution. They tell me that SunUp is still in business and continue to provide me with a number that no respond, eventhough they claim for be able to contact them faily promptly. I am paying over $600 between my very high electricity bill and a loan for a system that not operating. At this point I believe that both SunUp America and Goodleap are in this together and something need to be done to be able to stop them and for them to respond to all the people that have affected with their fraudulent way of doing business.

    • Initial Complaint

      Date:10/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SunUp American installed a solar system that we paid for in 3 installments($120,000+). The system worked for a few months and hasn't worked in several months. We have tried several times to reach them by phone and email. We have left several messages and they do not respond. We are still without solar power and searching for help!

    • Initial Complaint

      Date:10/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have a panel that has not been producing any electricity for a considerable amount of time. It died some time In 2023. I sent them proof of the panel not making power for the last year and they stopped communicating with me. Just want to get the panel replaced.

    • Initial Complaint

      Date:10/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im currently paying two separate bills, the solar panels and APS because I still have not been fully set up through solar. It has been well over a year and nothing has been completed. Ive reached out multiple times via phone calls, emails, etc. and have yet to hear back from anyone. Theyre stealing my money without providing a service they promised and signed on. They also promised to pay the solar bill in the meanwhile of being installed and waiting for approval and have failed to do so.

    • Initial Complaint

      Date:09/30/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Solar panels do not work right. First months electric was $45.00 from then on ****** plus. Plus we are paying for the panels each month.

    SunUp America is NOT a BBB Accredited Business.

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