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Business Profile

Spa

Suddenly Slimmer Med Spa

This business is NOT BBB Accredited.

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1

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Review Details

  • DELIA M

    Date: 07/13/2023

    I had a HORRIBLE experience on July 13, 2023, with ***************************, the director of Suddenly Slimmer. There was an issue with both banks, mine, and theirs. My bank said the payment I had made, was processed and accepted, but their bank(s) had said it wasnt. Since July 10th, I had been communicating with **** and my bank. My appt was the 13th. The 12, I called and left a message to pleas have **** call me back, to check on payment. But I never got a call back. On the day of the appt., as soon as I walked in the clinic, I asked the ladies if they can check and they said they would let **** know but **** never came to talk to me. So I assumed everything was ok. *******, the Dr. called me in the room, and started the procedures I had gone in for. While Im waiting for the procedure to get done, **** walked in, and claimed I didnt do my part, with an email and a payment, and she had not seen anything on her part. I was trying to explain to her, that my bank said the payment had gone through. But, with an extremely nasty attitude and voice, she accused me of violating policies and if the payment wasnt done, she would call the police on me. I was done with the procedure, went to her office, and called the bank AGAIN, on speaker phone. She was also very rude to the bank. Anyways, I ended up asking the bank to CANCEL that transaction, and I just paid for what I got done July 13th. I was crying the whole time because she treated me like a thief. I also cancelled any future procedures I wanted done and told her Ill never go back to that office again. I wanted to pay with my debit card, versus a CC, so I can just get that payments, and not have to pay interests on this. But she talked to me and treated me HORRIBLY, like I was a criminal, trying to get away with not paying, when my bank account reflected the money had gone through. Im still crying about this unfair situation! I was looking into get more procedures done, in the near future, but never again.

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