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Review fromCody C
Date: 04/07/2025
1 starCody C
Date: 04/07/2025
Im extremely disappointed with my experience with ISSA. When I first signed up for their program over the phone, I was not informed that I would be charged for additional services I did not want or agree to. No one clearly explained that I only had 7 days to cancel, which feels like a deceptive practiceespecially considering how much fine print there seems to be after the fact.When I reached out to customer service to try to explain the situation and ask questions, I was repeatedly hung up on. I wasnt being rude or aggressivejust trying to get clarity and maybe find a solution. Instead, I was treated with complete disrespect.If I had been given full transparency upfront, I never would have signed up. It feels like I was misled into a commitment I didnt knowingly agree to, and then stonewalled when I asked for help. I wouldnt recommend ISSA based on this experience.
International Sports Sciences Association
Date: 04/09/2025
Thank you, ****, for taking the time to share your experience. Were genuinely sorry to hear that you feel misled and disappointed. While our intention is never to cause confusion or frustration, we understand how upsetting it can be to feel like you werent given clear information upfront.Our goal is to be as transparent as possible about program details, including our 7-day cancellation policy and the services included in your enrollment. This policy is reviewed during the enrollment process and outlined in the confirmation materials sent after registration. That said, we recognize that every students experience is unique, and we never want anyone to feel unheard or disrespected.Were also concerned to hear about the difficulty you had reaching our team. That is not the level of support we aim to provide, and well be looking into what happened during those interactions so we can continue to improve.While we are unable to cancel the enrollment outside of the 7-day window, we would still like the opportunity to support you moving forwardwhether thats by helping you make the most of your courses, extending your course access, or discussing your account with our ************************** team.If you're open to it, don't hesitate to contact us at ************** (Option 3 for Student Support or Option 2 for ******************* or email us at ***************************************** Wed truly appreciate the chance to help make things right.Review fromTami Anne A
Date: 03/09/2025
3 starsTami Anne A
Date: 03/09/2025
ISSA has been ***************** Helpful. With Questions and Updating information for me. Thankyou so very much ******, ****** and ****** these CS **** were Extremly Professional Positive and Caring. ****** thankyou kindly for the Extra ************ A Pleasure ????The Gentleman who helped me, ****** I believe he said, very reassuring with new email & updated so I had access to student portal. Shout out to Coach ***** for his **************** initially helping me to sign up for ISSA. This lady really is Thankful for All you each have done. Rocking 2025International Sports Sciences Association
Date: 03/12/2025
Thank you so much for your thoughtful review! Were delighted to hear that ******, Dillan, ******* and Coach ***** provided you with such exceptional support. Our team is dedicated to ensuring a smooth and positive experience, and its wonderful to know they made a difference for you. We truly appreciate your kind words and are grateful to have you as part of the ISSA family. Wishing you continued successkeep rocking 2025!Review fromJames L
Date: 10/02/2024
1 starPurchased a program to better things for myself, was never told its a 7 day cancelation policy. In the process I have fallen on hard times, getting custody of my son and being a single father. I called asked if I can cancel my course bc I simply can't afford it right now. They offered to lower payments for 2 months, reluctantly I agreed. Now, today ******, I looked at my bank account, and they took out almost $400.00 for the partial payment missed snd the rest of my membership. Upon calling about this the person on the phone was kind of rude, explained that I was not informed this would happen w last payment. And I got a nonchalant response, almost saying ok whatever. I'm still a single father struggling to keep things going for myself and my son. This hit hard and was not called for. Offered to escalate it to higher up and MAYBE, get half back. There contract business practices are ****** to its clients. Just about any other contract can be canceled except there's. The customer service could be way better. I should have canceled the card I used for this, would have been worth the 7 day inconvenience from the bank to do so. Never again. Live and learn.Review fromSylvia K
Date: 09/15/2024
1 starI was told ****** and paid now they are withdrawing money from my account. Now they tell me a thousand dollars.ITS A SCAMMMMMMMMMM!!!!!!!! THE SITE NEEDS TO BE CLOSED DOWN!I WANT ALL OF MY MONEY BACK!!!!!ZERO STARSSSSSSSSReview fromChristina C
Date: 08/21/2024
1 starI clicked one of their ads and wanted more information emailed, as I was thinking about finishing my certification. I started getting phone calls and texts the second I hit submit. It's only been 24 hours and I have received 8 phone calls and 6 text messages. I finally called to tell them to stop and I was met with smart remarks and comments implying I was stupid. They are supposed to be a world class school, which is why I was considering them, but because of the incessant calls and the absolute rudeness of the "trainer" I spoke with, I will look elsewhere. If the calls and texts continue I will take this further.Review fromAlex A
Date: 08/01/2024
2 starsThey don't tell you up front that you only have 7 days to cancel. That was never explained to me. That's where they get you. I can never get ahold of customer service, and they straight up lied about my veterans discount as I see other pricing that non veterans get. They won't push back my exam dates even though I am disabled and have health issues.Review fromKatie R
Date: 07/17/2024
1 starI paid off my classes and requested to re activate them. They explained to me that I would be charged an additional $33 a month for 12 months to do that even though the classes were paid for in full. Keep in mind, these are self paced modules. This business is a scam, if youre looking to be a personal trainer I would find more reputable businesses then this one.Review fromPradith N
Date: 07/09/2024
1 starI would give a minus 5 if I could. After I joined and found another job. I decided to cancel my account within 3 days of joining. They kept me on hold forever and never called back . I emailed them also to cancel, but never got a reply back. This company will try to keep your deposit and keep you in the loop so you cant cancel.Review fromSANDRA B
Date: 04/10/2024
1 starImmediately after giving this company my deposit I tried to start my course but I quickly learned that the website was not working. I was very so discouraged because I blocked out my schedule for this purpose. There was virtually no support to find out why it was not working or to alert them of this problem. I I tried the chat, but only was offered FAQs were but that is not what I needed and they did not have any live people on the chat.I tried to call and waited 28 minutes. I have emailed and there is no response. Now I am afraid that I have to cancel my credit card to get out of this disappointing waste of time.Please beware of this company that collects thousands of dollars by charging for access for website that does not work and has very little customer support.Review fromLinda S
Date: 03/14/2024
1 starI agree ISSA really is terrible, now they have changed their website and you loose all your quizzes and have to take their online guided study. This happened right in the middle of trying to complete a course. Phones are busy if someone answers they hang up when you complain or send you to the wrong department.
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