37 Customer Reviews
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Review from Alex A
2 stars08/01/2024
They don't tell you up front that you only have 7 days to cancel. That was never explained to me. That's where they get you. I can never get ahold of customer service, and they straight up lied about my veterans discount as I see other pricing that non veterans get. They won't push back my exam dates even though I am disabled and have health issues.Review from Katie R
1 star07/17/2024
I paid off my classes and requested to re activate them. They explained to me that I would be charged an additional $33 a month for 12 months to do that even though the classes were paid for in full. Keep in mind, these are self paced modules. This business is a scam, if youre looking to be a personal trainer I would find more reputable businesses then this one.Review from Pradith N
1 star07/09/2024
I would give a minus 5 if I could. After I joined and found another job. I decided to cancel my account within 3 days of joining. They kept me on hold forever and never called back . I emailed them also to cancel, but never got a reply back. This company will try to keep your deposit and keep you in the loop so you cant cancel.Review from SANDRA B
1 star04/10/2024
Immediately after giving this company my deposit I tried to start my course but I quickly learned that the website was not working. I was very so discouraged because I blocked out my schedule for this purpose. There was virtually no support to find out why it was not working or to alert them of this problem. I I tried the chat, but only was offered FAQs were but that is not what I needed and they did not have any live people on the chat.I tried to call and waited 28 minutes. I have emailed and there is no response. Now I am afraid that I have to cancel my credit card to get out of this disappointing waste of time.Please beware of this company that collects thousands of dollars by charging for access for website that does not work and has very little customer support.Review from Linda S
1 star03/14/2024
I agree ISSA really is terrible, now they have changed their website and you loose all your quizzes and have to take their online guided study. This happened right in the middle of trying to complete a course. Phones are busy if someone answers they hang up when you complain or send you to the wrong department.Review from Brian J
1 star01/05/2024
Terrible experience. The course work is very little. It might aswell just be notes. Went to gyms after getting my certification and was LITERALLY laughed out of several gyms. I was told that ISSA cert would work in ******* but IT DOES NOT. I've wasted money that I will never get back. never ever use this company.Review from Larissa A
1 star01/02/2024
ISSA IS A SCAM!!!! READ TO THE END! they are money hungry pigs. there material is vague they do not go into details if you want more information you have to BUY another course. ******** services *****, they are rude and dont call back. ISSA claims STUDY AN HOUR A DAY and it was confirmed by customer service that is what they say. Their course work is impossible to do an hour a day as they advertise and finish within their requirements. When I called to let ISSA know that the information was vague I was instructed to use ****** for more information and for answers on my test. ****** and ISSA information do not match. When you fail a test twice you have to pay to take the test again and again. They also NEVER SENT me an EAMIL about the changes to their website and the test I had in progress was lost and I had to take it over again from the beginning. If you made it this far into the review you ONLY HAVE 7DAYS to get out of your contract and get your money backReview from Katie H
1 star12/28/2023
Total Scam. They took my money prior to sending the "Terms and Conditions" Unable to open any accounts or access information while refusing to answer any calls or emails until after the 7 day "opt out" period has lapsed.Then refuse to refund any monies paid or to cancel the subscription, stating that they will continue to charge until the full amount ($ *******) is paid .Do NOT recommend!!!!!!Review from Eric F
1 star07/24/2023
Paid a long months fees and tried to use the certificates for hires but seems like none of the jobs take this one as serious as others, stressed myself out to pass these exams while dealing with enough and now its not even really paying off.Review from Amir A
1 star07/19/2023
July 19, 2023, I took my test and failed yet they telling me I only get one more chance and then I will have to pay $99 for every test and won't let me cancel. This is a trap! And I am writing this so everyone will know what they don't tell you. Plus the exam is very complicated! They want you to write 5 of 250 word essays and the last essay consists of ***** words. Yes you heard me write. ***** words. This is ridiculous. I feel like I'm back in junior high school. This is not worth my time. Plus after 2 years you have to do it all over again and they will keep charging you $900. This is how they got me, $49 the first month and $89 every other month. Well less see if they get it because I'm not paying. This is a rip off. I was not warned at all. That there was no cancelation. That I had to pay for every exam after I fail the first two. This is how they trap you to make money off of you. So I closed out my bank account so they won't get nothing but that $49 because I felt like I was being deceived.
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