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Business Profile

Transportation

Swift Transportation, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transportation.

Complaints

This profile includes complaints for Swift Transportation, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Swift Transportation, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/20/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The driver threw pee out the driver window all on my truck at 2:30am. I just so happened to be coming out the store and about to inspect my truck but couldnt walk between the swift truck and my truck because the driver poured a gallon of pee on the ground and we was on an incline so it was running down towards me. Please tell you driver to find a better place to pour there pee jugs instead of pouring on peoples truck because your about to drive off and dont think nobodys going to see you do that nasty s*** Plus I just was my truck but even if I didnt it just nasty.

    • Initial Complaint

      Date:10/23/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to urgently address the inaccuracies on my credit report due to the unauthorized sharing of my personal information with credit bureaus, which has caused me substantial financial and emotional distress.Under 15 USC 1681 Section 602, I have the right to privacy regarding my financial information and expect it to be treated with confidentiality.Additionally, per 15 USC 1681 Section 604(a)(2), a consumer reporting agency cannot share account details without my written consent, which I have not provided.The errors linked to SWIFT TRANSPORTATION ** OF AZ have adversely affected my financial status, and I request immediate correction.Please also note 15 USC 1666(b), which prevents creditors from marking credit card payments as late under certain conditions.Below are my account details for your reference: Account Number: 5654**I urge a prompt review of my account and the correction of these inaccuracies in accordance with federal law.If not addressed immediately, this issue may lead to legal action. I expect your swift response to resolve this matter.Sincerely,******* *****

    • Initial Complaint

      Date:10/16/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to bring to your attention some serious concerns regarding the work environment and management practices within our team that I believe need to be addressed.Over the past few months, I have observed a growing sense of hostility and unprofessionalism that is affecting not only my own work experience but also that of my colleagues. There have been instances of behavior that can be characterized as bullying, which creates a toxic atmosphere that hinders collaboration and productivity.I believe that a positive and respectful work environment is crucial for our team's success and overall morale. It is essential for all team members, including management, to ****** a culture of mutual respect and support. Unfortunately, the current situation has made it difficult for many of us to feel safe and valued in our roles.

    • Initial Complaint

      Date:03/21/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was hired by swift. Spent hours doing all their online work, had both blood and hair drug tests done. Orientation was Monday 03/18/24. I went to the hotel they provided Sunday. Was the first in the orientation classroom. An hour into orientation I get pulled out and told to go home because Im disqualified. No explanation. No reimbursement for the 20$ in tolls or the 35$ in gas or the time I wasted with them. Even my recruiter said how unprofessional they were about it all. They should not be allowed to treat people like this! My time and money are as important as theirs is!

    • Initial Complaint

      Date:03/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a job offer from swift as a truck driver, I accepted the offer they told me to drive down to ******** for orientation and I will be reimbursed for fuel. I arrived at the location and did one day of orientation after I went back to the hotel they told me that they cannot hire me I asked about reimbursement and they informed me they will no longer be giving me my money back

    • Initial Complaint

      Date:11/11/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is *******************, I graduated from SWIFT ACADEMY July 2021 and got my CDL. They put me with a mentor who was supposed to teach me how to do 45 degrees backing, 90 degrees backing and ***** backing. However, I wasn't taught none of these skills because the mentors were more concerned about getting paid instead of mentoring me. They wanted me driving instead of teaching me skills that I needed to be on my own. This was because they would get paid for their miles and additional money for the miles that I drove. My mentor was supposed to stay with me at all times, but he would sleep at night when I was driving through hills and valleys from ******* to ******** on my own. While we were delivering the load and picking up the loads, I complained to Swift on several different occasions that my mentor was not teaching me the backing skill, how to shift tandems, or other on the road skills and that was his job. Their answers were that I will learn those skills on my own on the road. But that was what I was paying them for and that would be a hazard. I was transporting 38,000-42,000-pound loads and didn't know how to balance them. After 3 weeks they upgraded me and put me in my own truck which, I wasn't ready. I was on my own and find it difficult to perform those skills and as a result I had 3 incidents then they terminated me. They did not provide me with the proper education nor mentorship for me to perform my duties. Now they are asking me to pay the money which is over $10000 for a service that they did not provide. As I'm speaking to you, I still need on the road training. Then, the termination that occurred by SWIFT is preventing me from getting another job because it's clear that I don't have the proper skills to operate a tractor trailer and now they are coming after me for payment for a job that they did not complete. I would like a full refund so that I can go to another institution to get the proper training that I need to continue to pursue my career.

    Swift Transportation, Inc. is NOT a BBB Accredited Business.

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