ComplaintsforLifted Trucks Phoenix

• Initial Complaint

  12/21/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I bought a Ram from this dealership in September. It was an out of state purchase, so I had to pay for tag, title, and ******** state taxes. No big deal, not the end of the world. It is now December and the dealership has still not sent the title or the ******** plates as they are required by law. Emails have gone unanswered, and calls have been ignored. This was the strangest dealership Ive ever dealt with, and Ive dealt with more than a dozen in two years. They asked for references, my SSN to conduct a background check, despite the fact I brought to the table my own financing via USAA. Unpleasant from the onset is an understatement. But they had the truck I wanted and I was willing to pay the price, albeit nearly 20K over MSRP. I can forgive the quirks and the shenanigans. All I want is my title and the tag. I will walk away and never look back. Ill take down this review if given the opportunity. All I ask is that the person responsible for this make it right.

  

  Business response

  04/18/2024

  Dear ********************,

  Thank you for bringing this complaint to our attention. In reviewing my records, I do see that this was rectified and that registration has been issued and the title has been perfected. Unfortunately out of state purchases do take a longer time frame to process and I would like to personally apologize for any inconvienence this issue may have caused. Please let me know if you have any further concerns.

   

  Regards,

  ***************************

• Initial Complaint

  07/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  do not give a deposit for any vehicles in there lot they are very unprofessional, all they want to do is take your money! I needed the *********** did everything on my end to expedite the process and it takes these guys days to even reply or give me an answer, been over 3 weeks trying to make a deal and now that I dont want the truck they ignore me and dont want to give me back my deposit, I did my part and they still want to make the deal when I dont want too. so now I just want my deposit And theyre just ignoring me now. They send out a third party company to sign the paperwork she never showed up her excuse was (her clients took longer then expected) thats not my problem I want my deposit back

  

  Business response

  07/19/2023

  We have worked tirelessly over the past few months to meet the customers needs. This customer placed a non-refundable deposit on a truck that we now held for him for over two weeks. We have processes and procedures in place to prevent fraud at every step of our sales process. The final step for out of state customers is an in-person signing of sales documents. This signing has been scheduled,  but for some reason the customer now wants to cancel his deal. Something is fishy about his behavior, but as long as he can sign the paperwork in person and prove his identity, we intend to move forward with his transaction. 

  Customer response

  07/19/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  03/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The lift d trucks company in ****** ** sold to me a toxic Mold truck SUV. 2018 suburban worth was 47 thousand dollars. The **** was mold infested. Tried cleaning and the shop did before I got it it shows on Carfax ltt removed cabin air filter cleaner....... Why? It has evidence of mold.

  

  Business response

  03/27/2023

  Hi ******, customer satisfaction and loyalty is our number one priority. We take customer complaints very seriously, and always go above and beyond to mitigate any substantiated issues that come up. We thoroughly detail each of our vehicles and disinfect them with a medical grade sanitizer before they are offered for sale. After 25 plus years in business, this is the first complaint of mold in an AC system we have ever had. Our goal is to work with you to substantiate your complaints and resolve any concerns you may have. Please feel free to contact the manager at this location, ****************** directly as well at **************. Thank you 

• Initial Complaint

  01/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We started the purchase of a truck, had a loaners agreement also. We had our mechanics inspect the vehicle and found *** and 4x4 system errors. We had the dealer fix those issues and swap the rims at no change in cost. While we were waiting for the vehicle to be fixed and ready for us to pickup. The dealer knowingly sold the truck to another party while we were waiting on them to send us the new contract form due to a finance charge that was dropped by the dealer. We expressed how we would even put a down payment on the truck and the salesman said it was not necessary. Multiple employees of our even corresponded with the dealership the morning of the day it was sold and expressed our desire to get the paperwork to sign since they seemed to have an issue sending the paperwork. *********************** the salesman started the sale with us on a Tuesday, we test drove, inspected and loaned it until Thursday, the dealer started fixing the vehicle while we awaited it and the paperwork, we tried to get new paperwork Saturday since they still didn't send it even thou they stated they did send it. I made sure to send the email address again Saturday morning to ensure everything was correct. Monday morning when trying to pickup the vehicle and sign paperwork we were still waiting on, **** lied on the phone to me that it was accidentally sold to another party by another salesman. **** said he didn't work that day but in fact did work that day and corresponded about purchasing the truck with us all that day. The dealer stole the vehicle from us during the ongoing sale process of it and broke multiple verbal agreements for us to purchase the vehicle. I believe they did not want to fix the *** and 4x4 errors and sold it to another unknowing party "Lemon Law Violation". Our credit was used trying to purchase this vehicle, we still need a vehicle so it will get hit again and go down with the next vehicle we purchase.

  

  Business response

  01/26/2022

  BBB Team,

   

  With over 600 vehicles in inventory and 35 sales professionals, it is not uncommon for us to have concurrent negotiations going on with multiple customers. Per company policy, the only way we are able to hold a vehicle for a customer is if they have a given us a deposit. Unfortunately *************** continued his negotiations without placing a deposit, and the vehicle was sold to another customer. On a side note, we would never sell a vehicle with known issues. That would go completely against our mission statement (https://www.liftedtrucks.com/dealership/about.htm).We would be more than happy to find a similar vehicle for *************** that fits his needs, and we would not have to pull his credit again. Please have him reach out to **** if he would like to move forward. 

  Customer response

  01/27/2022

   On Tuesday 1/22/2022 the day we initially met with *********************** from
  Lifted Trucks.  We attempted to put a down payment on the truck and he
  said it was not necessary.  How are we supposed to put a deposit on the
  vehicle when the salesman rejects that deposit but moves forward with
  the sale?  He is supposed to be our professional sales guide thru the purchase
  process!  We even paid a mechanic to inspect the vehicle which **** was
  notified of.  We created and maintained A VESTED INTEREST in this
  vehicle and moved forward with the purchase of it to the best of our
  ability with multiple employees communicating our intention to
  purchase.  While we waited to be notified it was fixed and receive the new contract after multiple requests, you guys sold it behind our backs and violated our purchase agreement.

  

  Business response

  02/17/2022

  ***************, 

  Thank you for reaching out and we appreciate your feedback. Customers are always welcome to put a hold on a vehicle by making a deposit. It's actually encouraged. For whatever reason, in your case we did not have a deposit from you, so another customer was able to buy the vehicle. As unfortunate as this situation is at times, we have to follow policy, and satisfy the customers in front of us.  If there are any other vehicles you would like to look at we would be glad to assist you. Sincerely, Lifted Trucks Management. 

• Initial Complaint

  12/28/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had a lawyer looking into this. However, covid hit and now I cannot afford to proceed with him. So, I bought and truck through lifted trucks in Phoenix and to buy that truck I had a trade in which they had applied $14000 to reduce the price of the new truck with. After about 3 months I was at the do it yourself car wash and I noticed that the paint on the frame had started coming off. After further investigation I found that the frame of the of the truck was rusted out from front to back and someone had painted over the rust. I have pictures and video of the frame. I took it back to lifted trucks and they were apologetic and admitted that the truck should have never been sold. In that conversation they also admitted it was them that had painted the frame. They told me to pick out another truck. I did, but when it came to signing the new contracts my trade in money had disappeared. We argued about this point for 2 hours or so. They told me that the trade in was applied to taxes and other fees so they were unable to apply those funds to the new truck. I was in a bind because my business involved towing heavy equipment and I absolutely had to have a vehicle to tow with so I had to sign the contract. My thinking was I would have a lawyer look into it afterwards. Thats when covid hit and everything was put on hold. I need to have those funds that were basically stolen from me applied to this new loan. What they did was wrong and I need help. I have all documents however they are long contract docs that I can't scan for upload.

  

  Business response

  01/06/2022

  Hey ******,

  Thanks for reaching out to let us know about your experience, and we apologize for not making sure that you were 100% satisfied. We source vehicles from all over the country and ita not uncommon for us to see rust in the undercarriage from time to time. Yes, we do paint over the rust if we think it helps the aesthetics, but by no means would it ever compromise the integrity of the frame. Many of our customers appreciate that we go the extra mile to make the trucks look great by painting the frame to get rid of the rust. Either way, Im glad that you were able to find a different vehicle that you liked and we were able to trade you out of your original truck. I can ensure you that your original $14,000 of trade equity was not stolen from you and Id be more than happy to go through all the numbers with you over the phone or in person. 
  

  I have reached out to ****** via email and I encourage him to call me at the dealership so I can walk him through all the numbers. 
  

  Sincerely, ***** - ************

• Initial Complaint

  11/23/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 7/30/2021 I purchased a truck from this business. I paid $5,000 down to get the total down to $85,0000. I asked about tags and license because I recently bought a vehicle and its better to tag and license in the state of residence. The sales person reassured me ******** and ******* worked together. When signing the loan agreement I was told the $5000 covered the title and tags. I asked again and told them I was planning on just paying that when getting back to ********, again I was assured it would be fine and covered. Later I found out my loan ended up being $91,000. And nowhere on the paperwork does it show what the $5,000 went towards. Its like the company pocketed the money. Now I have to do the tag and title and the complaint only wants to pay half. Even though I have messaged from the sales person stating that he, the sales person messed up and would get it corrected.

  

  Business response

  02/17/2022

  Dear ****************, 

   

  Thank you very much for your purchase and we apologize for the confusion. Rather than going towards a specific cost, all down payment reduces the total amount financed.

   

  If you would like to go through your contract over the phone please feel free to reach out. 

   

  Thank you! 

   

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩