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Business Profile

Truck Dealers

Lifted Trucks Phoenix
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/01/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a 2022 GMC ****** 1500 AT4 from ****** at the ******, ** location to include a $5k extended warranty plan. No documentation was provided on the warranty plan at the time of sale. After multiple inquiries with ******, and numerous promises of Sales Manager, ******** ******* following up soon, I have yet to receive any communication & am greatly dissatisfied.

    Business Response

    Date: 04/09/2025

    Thank you for reaching out and we are sorry that you have had trouble obtaining copies of your warranty contract. Customers will always receive copies with their purchase paperwork, and we can easily send you copies via email. I reached out to the team in ****** and confirmed that they have tried to contact you and emailed you copies of your contracts. If you still need copies of additional paperwork, please call the admin office at ************. Thank you. 

    Customer Answer

    Date: 04/09/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I consider this complaint resolved.

    Regards,

    ****** *********

     

  • Initial Complaint

    Date:12/21/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a Ram from this dealership in September. It was an out of state purchase, so I had to pay for tag, title, and ******** state taxes. No big deal, not the end of the world. It is now December and the dealership has still not sent the title or the ******** plates as they are required by law. Emails have gone unanswered, and calls have been ignored. This was the strangest dealership Ive ever dealt with, and Ive dealt with more than a dozen in two years. They asked for references, my SSN to conduct a background check, despite the fact I brought to the table my own financing via USAA. Unpleasant from the onset is an understatement. But they had the truck I wanted and I was willing to pay the price, albeit nearly 20K over MSRP. I can forgive the quirks and the shenanigans. All I want is my title and the tag. I will walk away and never look back. Ill take down this review if given the opportunity. All I ask is that the person responsible for this make it right.

    Business Response

    Date: 04/18/2024

    Dear ********************,

    Thank you for bringing this complaint to our attention. In reviewing my records, I do see that this was rectified and that registration has been issued and the title has been perfected. Unfortunately out of state purchases do take a longer time frame to process and I would like to personally apologize for any inconvienence this issue may have caused. Please let me know if you have any further concerns.

     

    Regards,

    ***************************

  • Initial Complaint

    Date:07/19/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    do not give a deposit for any vehicles in there lot they are very unprofessional, all they want to do is take your money! I needed the *********** did everything on my end to expedite the process and it takes these guys days to even reply or give me an answer, been over 3 weeks trying to make a deal and now that I dont want the truck they ignore me and dont want to give me back my deposit, I did my part and they still want to make the deal when I dont want too. so now I just want my deposit And theyre just ignoring me now. They send out a third party company to sign the paperwork she never showed up her excuse was (her clients took longer then expected) thats not my problem I want my deposit back

    Business Response

    Date: 07/19/2023

    We have worked tirelessly over the past few months to meet the customers needs. This customer placed a non-refundable deposit on a truck that we now held for him for over two weeks. We have processes and procedures in place to prevent fraud at every step of our sales process. The final step for out of state customers is an in-person signing of sales documents. This signing has been scheduled,  but for some reason the customer now wants to cancel his deal. Something is fishy about his behavior, but as long as he can sign the paperwork in person and prove his identity, we intend to move forward with his transaction. 

    Customer Answer

    Date: 07/19/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *****************************

     

  • Initial Complaint

    Date:03/19/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The lift d trucks company in ****** ** sold to me a toxic Mold truck SUV. 2018 suburban worth was 47 thousand dollars. The **** was mold infested. Tried cleaning and the shop did before I got it it shows on Carfax ltt removed cabin air filter cleaner....... Why? It has evidence of mold.

    Business Response

    Date: 03/27/2023

    Hi ******, customer satisfaction and loyalty is our number one priority. We take customer complaints very seriously, and always go above and beyond to mitigate any substantiated issues that come up. We thoroughly detail each of our vehicles and disinfect them with a medical grade sanitizer before they are offered for sale. After 25 plus years in business, this is the first complaint of mold in an AC system we have ever had. Our goal is to work with you to substantiate your complaints and resolve any concerns you may have. Please feel free to contact the manager at this location, ****************** directly as well at **************. Thank you 

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