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Complaint Details
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Initial Complaint
08/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I paid $6000 to Fair Exchange Auto Sales for a used 2014 Kia *** and it had a 14 day implied warranty. The second day I had the vehicle it stalled on the highway, then did it once again before I could pull off. I got the car back from the dealer and the same thing happened - again, on the highway which is very unsafe. Now the dealer is saying the lemon law does not apply to him and he isnt required to fix the car or provide a refund. He is claiming that I ruined the car by driving it when overheated. What is a person to do when a car overheats? During our last heated argument he threw slurs at me. I got off the highway as soon as I could. He will not answer calls now.Initial Complaint
08/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 4/18/2024, I walked into Fair Exchange Auto Sales. I was greeted by ****, a salesman. I advised him I was looking to purchase my first vehicle. We went out to the lot to look at the first vehicle and as I turned it on a lot of light came on. **** advised that the problem could be fixed. I continued looking at cars and found the 2017 ****** Rogue that I purchased. I went ahead and test drove it. At the time I didn't hear anything wrong with the engine. This being my first vehicle purchased I went ahead and signed the contract. I didn't know that an issue could arise down the line. I have been paying my vehicle on time for 4 mths now. I did have an issue that the dealership fixed. At this time my check engine light has been on for the last month now. The keyfob stopped working. I went ahead and changed the battery to see if that was the problem. But the keyfob has not worked and I had to park the vehicle as I was not able to lock and unlock the car. This is where I realized the keyfob did NOT belong to the vehicle. At this point I contacted **** and advised of the problem with the keyfob but he told me I would have to reach out to ****, the owner for any issues. He also mentioned that the vehicle was purchased with only one keyfob from auction. I explained to **** that the keyfob key did NOT unlock the vehicle. I then reached out to **** to explained the issue. He told me that this is how the vehicle was purchased from the auction and I would be responsible to contact a locksmith for a new key. I thought in good faith he would do the right thing & provide the correct key. I have been having to ask for rides & pay for Lyft to get to work & school. I feel this is not the experience I expected from a dealership. I have reached out to a ****** dealer to see how much it would cost for a new keyfob with key & programming. It cost $500 that I don't have. I don't feel this is fair to me to have to pay out of pocket for this when I've been making my payments on time.Initial Complaint
05/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought a truck from there with problems to the vehicle already, they said they would fix everything thats was wrong. They only fixed one problem, now there saying they won't fix anything else to the truck.
Business response
06/20/2024
***************************** Bought 2015 **** f-150 on 3/17/2023 with ****** miles on it had 15 day or 500 miles implied warranties only
Its a used truck and its out of warranty
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Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.
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