Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/19/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ToWhomItMayConcern,IamsubmittingacomplaintregardingVantageMobilityInternational(VMI)and2022ToyotaSiennamodifiedforwheelchairaccessibility.Fromthebeginning,thevehicleexperiencedsignificantscrapingduringnormaldriving,causingsafetyconcernsandundercarriagedamage.Thisissuewasdocumentedandcommunicatedconsistently.WeinitiallyworkedwithMobilityWorks,thesellingdealer,butafterBBB escalation,itwasclarifiedthatVMIwasresponsible.Duetolackoftimelyresolution,wewereforcedtopayapproximately$2,000out-of pockettoraisetherideheight.Thisimmediatelystoppedthescraping,confirmingtheoriginalconfigurationwasnotsuitablefornormaluse.Subsequently,issuesdevelopedwiththecoolingsystemandcatalyticconverter.Toyotaindicatedtheseissueswereimpactedbythevehiclesmodifiedconfiguration.VMIcoveredthose repairsandreimbursedinspectioncostsbutrefusedtoreimbursethe$2,000,claimingitwasamodificationratherthananecessarycorrectiontoasafety-relatedconditionpresentatdelivery.Wemademultiplegood-faithattemptstoresolvethis,includingrequestinghigher-levelreview,butwereinformedthedecisionwasfinal.Werespectfullyrequestafairreviewandresolution,andconsiderationofrisktofuturecustomers.Sincerely,TomGarland

  

  Business Response

  Date: 04/27/2026

  Dear Mr. REMOVEDyou for taking the time to share your concerns and for explaining the modifications you have made to your vehicle.
  We understand the importance of ground clearance in day-to-day use and recognize that accessibility needs can vary depending on individual circumstances. Within the wheelchair accessible vehicle (WAV) industry, there is a careful balance between maintaining sufficient ground clearance and ensuring a safe, manageable ramp angle for wheelchair entry and exit.
  Modifications such as lift kits, while intended to improve clearance, are not approved by Vantage Mobility. These changes can significantly increase the ramp angle, which may create a safety risk for wheelchair users. For this reason, alterations of this nature are not eligible for reimbursement and may also impact warranty coverage on the conversion.
  We do appreciate your efforts to adapt the vehicle to better meet your needs. While we are unable to provide reimbursement for this modification, Vantage Mobility remains committed to supporting you and any authorized service providers working on your vehicle. If there are concerns with the current configuration or questions about approved solutions, we would be glad to assist in any way we can.
  Sincerely,
  Vantage Mobility

  Customer Answer

  Date: 04/29/2026

  Thank you for your response.
  
  
  While I understand Vantage Mobilitys position regarding unapproved modifications, I respectfully disagree with the characterization of the ride height adjustment in this case.
  
  
  The adjustment was not made as a preference or optional modification. It was performed out of necessity to address significant scraping that occurred during normal driving conditions from the time the vehicle was delivered. This condition created safety hazards Especially because I'm quadriplegic. I need all components functioning to there fullest capacity To ensure my complete safety.
  
  
  This issue was raised early and consistently. Due to lack of resolution at the time, we were forced to take corrective action to ensure the vehicle could be operated safely. The fact that the scraping immediately stopped after the adjustment confirms that the original configuration was not suitable for real-world use in our circumstances.
  
  
  While I understand that lift modifications may impact ramp angle in some cases, this situation was not a matter of preference but a response to a safety-related condition that required correction.
  
  
  For these reasons, I do not agree that this should be treated as a standard modification outside the scope of responsibility, and I am requesting that this matter be reviewed again with consideration of the original condition and necessity of the repair.
  
  
  I remain open to a fair and reasonable resolution

• Initial Complaint

  Date:03/24/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2023, I bought a brand new 2022 REMOVEDsienna AWD from REMOVED, which is owned by VMI. I won't even go into all the incompetency issues with AMS because I'm over it, but my van is basically hot garbage. I will not go into all of the many, many, many quality issues with this conversion because it is too long of a list for how many characters are allowed here. In hindsight, I should have not taken delivery of this van and demanded they take it back so I could buy a quality item.Around 3000 miles and a couple of months into ownership, I had to take a couple hour trip for work and it happened to be raining that day. It was the first time I had driven in rain with this van and I got a hybrid system malfunction warning. I took it into the mobility dealership and they cleared the code and it was fine until the next time it rained. Since having this van, 100% of the time it is driven in the rain, it malfunctions. The build quality is so poor that water is leaking into the hybrid battery compartment. I have taken it to REMOVEDand they took pictures of where they could see where it was leaking. They charged me and VMI still has not reimbursed me for this. Even though I call several times a week and never get a call back. In the last two years, this van has left me stranded a dozen times. It has had to be towed at least a half a dozen times if not more. It is dangerous for me to drive because everything in that compartment has become so corroded that it no longer correctly charges the battery and the entire system panics. It's been to 6 shops and can't be repaired. I've been trying to talk to REMOVEDbut he never calls back. I feel like they are waiting for the warranty to be up so they don't have to deal with it. At this point, they have proven that this van is unfixable. I need to be able to sell it to get something reliable, but how can I sell it? VMI should buy it back for me, including the cost I wasted on driving equipment that's no longer worth anything.

  

  Business Response

  Date: 03/24/2026

  Dear Mr. REMOVEDyou for taking the time to share your experience. We sincerely regret the frustration and inconvenience you have encountered. Being left stranded and experiencing repeated concernsespecially in inclement weatheris not the ownership experience we expect for our customers.
  Your REMOVEDwas produced during an early phase of our hybrid conversion program. Since that time, we have implemented a number of design and process improvements, including enhancements related to water management and sealing in critical areas. These updates have significantly improved the durability and reliability of our current production units.
  We want to be clear that we stand behind our products and are committed to supporting your vehicle. The concerns youve describedparticularly related to water intrusion and its impact on hybrid system performanceare taken seriously and warrant a thorough review using our latest repair procedures and engineering updates.
  We would like the opportunity to re-engage and coordinate a comprehensive inspection and repair plan through our authorized service network to ensure the vehicle operates safely and reliably.
  We also apologize for any communication delays you may have experienced, as this does not reflect our customer support standards. Our team is actively working to reconnect with you and move this forward without further delay.
  A member of the Vantage Mobility Tech Support team will be contacting you directly to prioritize your case, coordinate next steps, and provide timely updates.
  We appreciate your patience and the opportunity to address your concerns, and we remain committed to restoring your confidence in both your vehicle and our support.
  Sincerely,
  REMOVEDstart="2053" data-end="2056"> Director, Post REMOVED& REMOVEDstart="2095" data-end="2098"> Vantage Mobility
  

  Customer Answer

  Date: 03/25/2026

  I reject this response because I've already been to an authorized repair shop. In two years, it has been proven that this problem persists, even after being "fixed." also, you claim that this is not indicative of your customer service but again, have proven otherwise. This is not a new problem. I have taken it in and tried to get it repaired multiple times over the past two years and no one seems to care. I'm already committed to buying a reliable vehicle through a different conversion company. My complaint now is that this vehicle is nearly unsellable, at least to the point where I can't in good conscience sell it to a private party to at least try to recover some of my money. And all of these problems and "repairs" are on a Carfax report where it is clear to everyone that this issue has not been taken care of. I still can't even get a call back after waiting for weeks to have a repair bill reimbursed that was 100% the fault of this conversion. The right thing for VMI to do would be to buy back this vehicle.

  

  Business Response

  Date: 03/31/2026

  Dear Mr. REMOVEDyou for taking the time to share your experience. REMOVED, our Warranty and Technical Support Manager, provided a detailed summary of your recent conversation, including the history of the concerns you have encountered with your Vantage Mobility REMOVEDSienna.

  I sincerely understand your frustration, particularly given the repeated nature of the issues youve described, including water intrusion. This is not the ownership experience we intend for our customers. While we have conducted internal investigations and developed detailed repair procedures for our dealer network, we recognize that your concerns have persisted and have not been resolved to your satisfaction.

  We truly value you as part of the Vantage Mobility family and regret the inconvenience this situation has caused. With regard to your request for a buyback, we would like to better understand your expectations so we can evaluate the matter appropriately. Please provide any specific details regarding your request so we can review and respond accordingly.

  Additionally, a reimbursement in the amount of $891.60 has been processed by REMOVEDand is currently being finalized through our accounting department.

  We appreciate your patience and look forward to working toward a resolution.

  Sincerely,
  REMOVED

  Customer Answer

  Date: 04/03/2026

  As discussed with REMOVED, my van likely needs to be completely remanufactured to discover where the problems are coming from. It has been in and out of repair facilities since new with the same issues. All the technicians have been in contact with VMI throughout the attempted repairs and it still remains unreliable and unsafe with no solution in sight. This is obviously unacceptable.
  I am formally requesting a buyback as I believe that it is the only fair resolution. These issues are now a matter of public record and appear on the vehicles Carfax report. I was told unofficially by an independent dealer that they will not even extend an offer. And I cannot, in good conscience, sell a vehicle with known, unresolved, and dangerous defects to a private party. I have an important and somewhat high profile job that requires me to travel independently throughout the entire state of REMOVED, often into remote areas without cellular coverage. I need to be able to trust that my vehicle can be a safe space and get me home. My current vehicle can never be that for me as it has proven time and time again.I am not seeking punitive damages, lost wages, or even reimbursement for the numerous out-of-pocket costs Ive incurred while being stranded or paying for non-warranty tows and repairs. I am simply seeking a fair, reasonable offer that allows me to exit this faulty vehicle and replace it with a reliable one. And as a quadriplegic, my current van is equipped with highly specific, tailored driving systems and secondary controls that allow me to drive independently. These installations originally cost over $60,000 and will have to be replaced in a new vehicle. A fair offer must account for the loss of this essential equipment, as well. I just want VMI to finally make things right. I should not be held responsible for a cascading series of manufacturing faults that have impacted my life for two years. I look forward to receiving a fair proposal from VMI to resolve this matter.

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2024 Chrysler REMOVED). As a disabled individual, I picked up this van from your dealership on March 28, 2025, expecting reliable transportation and wheelchair accessibilityessential for my independence, work, education, and daily life. Instead, this van has been unusable from the start, leaving me stranded and suffering financial losses. Youre treating this as a normal repair case, but its not. This vehicle was defective vantage mobility refuse to call me back and allow me to request service records . The selling dealerships that is vantage has the documents and is the only people that can release it but yet they refuse to communicate, leaving me stranded withan unusable vehicle from purchase.

  

  Business Response

  Date: 04/17/2025

  
  Hello REMOVED,
  First and foremost, I want to sincerely apologize for the challenges you've experienced since receiving your 2024 Chrysler Pacifica Vantage Mobility van. We truly value and appreciate you as a member of the Vantage Mobility family, and we are committed to supporting both you and Columbus Mobility in identifying and resolving the concerns at hand.
  At this time, we are working closely with the Columbus Mobility team to determine the root cause of the issue so that the necessary repairs or corrections can be made. A member of our REMOVEDteam will be reaching out to you directly to further discuss your needs and ensure we support you through this difficult time.
  Thank you for your patience and understanding.
  Sincerely,
  REMOVEDdata-start="1030" data-end="1033"> Director, Post Sales and Service

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a dodge 2020 grand carvan,i then had vmi convert it. the van had less then REMOVEDmiles on it..i get van and with in REMOVEDish miles on van the ramp stops working,my wife tried pushing ramp in but van would not go out of park.she walked 2 miles to service(we live in country) called my parents and they drove and picked us up 10pm leaving my van at a tiny town population 5. a tow truck came towed to dealer(dealer fixed after being in shop few weeks), next within a month the sliding door would not shut it pop bck open (dealer REMOVEDwould not shut on ramp side,,next issue at wedding ramp was sticking straight out wouldnt go up or down(wife pushed n lifted ramp in) net issue i live half mile gravel dust comes in van awful bad took dealer he couldnt figure out why/where it is leaking..my complaint is yes the dealer/vmi fixs the things but after awhile i figure whats point..iv tried n tried having them redo van or swap out for one just like same miles model etc.. they didnt care yes fixed it but has left me stranded severl times or where my father has help fix it or worse my wife.i hve thought contacting lawyers because people pay lot money for these and truely rely on these vans..wish i woulda seen this site earlier and we hired lawyer..just wish vmi woulda stepped up

  

  Business Response

  Date: 10/18/2024

  Dear REMOVEDfamily,

  
  Thank you for taking the time to bring your concerns to our attention. We're sorry to hear about the issues you've experienced with your 2020 Dodge Grand Caravan and the VMI conversion, as well as the frustration these problems have caused for you and your family.
  To better understand the situation and work towards a solution, we would like to gather more information regarding your vehicle, including the Vehicle Identification Number (VIN) and any relevant service history. We will reach out to you directly to discuss the specific issues mentioned in your complaint and formulate a plan to address your concerns.
  We are committed to ensuring that your vehicle is reliable and meets your needs, and we understand how important it is for you to have confidence in it,especially when it plays such a critical role in your daily life. Although the dealership and VMI have worked to repair the issues as they arose, we recognize the inconvenience and stress these repeated incidents have caused.
  Our goal is to find a resolution that fully addresses your concerns. You can expect to hear from us shortly, as we would like to discuss the next steps and work toward a suitable resolution for you.
  We value your feedback and are committed to resolving this matter promptly.
  Sincerely,

  
  REMOVEDDirector, Post REMOVED& Warranty
  Vantage Mobility
  REMOVED

  Customer Answer

  Date: 10/18/2024

  2020 dodge grand carvan,vin REMOVED, REMOVEDhas tried many times fix problems,but i feel theres no point tking van back unless its replaced because it isnt better nd can not figure out why keeps happening and have pay every month around $120-150 to have it detailed inside becuse so dusty/dirty,i also feel from start you have never takin me serious,REMOVED(the vmi shop by me) is only one trying to fix.. You never tried paying me back when van was in shop for ever and i had catch rides or just sit in house(this  is no pitty/sob story) its just your company doesnt understand how much we rely on these vans.thank you for responding

  

  Business Response

  Date: 10/21/2024

  Hello REMOVED,

  Thank you for supplying additional needed information. REMOVEDfrom our REMOVEDattempted to reach out to you but left a voicemail providing her contact.

  I did perform a quick review of your vehicle and the history of concerns from the past. Unfortunately, my findings from this reveal very little details, and the last communication from REMOVEDMobility was over a year ago with no further communication. I will have a member of our team reach out to REMOVEDat REMOVEDMobility to gather additional information so we can assist as needed.

  Thank you,

   

  Customer Answer

  Date: 10/24/2024

  i have been in contact with vmi on ideas and solutions to make it right. my biggest thing is i hope no one else has go through as much trouble as i have. people spend alot of money on these vans and people dont have much money as time and want to invest something that  reliable but also give us freedom

• Initial Complaint

  Date:06/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a handicap converted van from Vantage Mobility International in 2021. It was a converted brand-new 2021 REMOVEDSienna. Since then it has been in and out of the repair shop constantly with repairs needing done for the same issues several times. The REMOVEDsystem has been leaking condensate into the cab since time of purchase. This repair has been attempted 3 times and still not resolved. There has been a major engine coolant leak that has been repaired twice. The hybrid system has had issues due to parts being reinstalled incorrectly during the conversion process. It is now less than 1000 miles past the warranty but 5 codes have just appeared and the REMOVEDsystem is still leaking. All of these issues have been due to poor quality of work during the conversion. They took a perfect condition REMOVEDSienna and butchered it and I paid twice the cost for a van that is completely unreliable. I have a 6 year old handicap daughter and this van is essential for transporting her. I recently took it in for an appraisal and it has depreciated over $36,000 in less than 3 years. Now that it is out of warranty I cannot claim lemon law, I cannot pay for the countless repairs, and it's worth a fraction of what it would cost to replace it. VMI needs to be held accountable. I am not the first REMOVEDto have issues with this company.

  

  Business Response

  Date: 06/21/2024

  Dear Ms. REMOVEDyou for bringing your concerns to our attention. We apologize for the inconvenience you have experienced with your 2021 REMOVEDSienna converted van. We take these issues seriously and are committed to providing assistance as needed.

  If you could please provide specifics of the vehicle identification number (VIN#) that is located on the vehicle registration or insurance card, along with contact information of your selling dealer and any other service center that has provided repairs so we can review and contact as needed for further information. 

  Once we have reviewed and investigated all files we will follow up with recommendations for next REMOVEDPost REMOVED& Warranty

  Vantage Mobility

  Customer Answer

  Date: 06/21/2024

  Thank you for responding REMOVED. Below is the information you requested.

  The VIN is: REMOVED

  It was originally purchased through: 

  REMOVEDTotal Access Inc.

  REMOVED

  REMOVED

  It has had some repairs done at:

  Peoria Toyota

  REMOVED

  REMOVED

  and after little success with REMOVEDwe changed mobility dealers and the rest of the repairs have been done with:

  Personal Mobility

  REMOVED

  REMOVED

  A handicap accessible vehicle is essential for transporting my 6 year old daughter. She cannot sit up on her own and her chair weighs 65 lbs and it can no longer be transported in the trunk of any other vehicle. We would like this situation to be resolved in a timely manner as we no longer trust the reliability of this vehicle and are looking to replace it as soon as possible.

  Thank you,

  -REMOVED

  

  Business Response

  Date: 09/24/2024

  Hello,

  We have been working with REMOVEDon solutions to the challenges she has experienced with her current REMOVEDSienna. After extensive discussions we have agreed upon providing a replacement vehicle which she assisted in choosing, which is a 2023 REMOVEDOdyssey with a VMI conversion. This agreement included a renewal of the 3year / REMOVEDmile conversion warranty, and a participation of $6,000.00 for this transaction. The agreement also included the understanding the returned product (MS013980, 2021 REMOVEDSienna) would be in good overall condition, except normal wear and tear, and specific items Ms. REMOVEDcalled out as current challenges. Vantage Mobility will be utilizing AMS Vans to complete the transaction, including the delivery of the new van and will pick up the current van.

• Initial Complaint

  Date:06/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We recently purchsed a fleet of (20) VMI wheelchair accessible vans and have multiple warranty claims/disputes. After countless attempts, we still cannot get an answer or a resolution from VMI. The customer service has been extemely concerning for a B2B and B2C business that provides a product for those in need. I would like to speak with someone at VMI to help with our ongoing situation.

  

  Business Response

  Date: 06/17/2024

  Dear Mr. REMOVEDgreatly apologize for what sounds like some challenges with our product as well as our customer service support. I will contact you directly to gather more information so we can game plan for resolution on these challenges.

   

  Thank you,

  REMOVED

  Director, REMOVED& Warranty

  REMOVED

• Initial Complaint

  Date:02/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought brand new REMOVEDSienna van and having nothing but problems with.opening of the ramp ! Bought from mobility and they are doing the best they can but still cant fix it !

  

  Business Response

  Date: 02/26/2024

  Dear REMOVED,

  First off, I apologize for any concerns or challenges you have encountered with your Vantage Mobility van. I would like to get some additional details, including the REMOVEDof the vehicle and specific information regarding repairing dealer so the Vantage Mobility team can review and formulate next steps. I will also provide a communication via your personal email, as well as have a member of our customer advocate team contact you.

  Sincerely,

  REMOVED

  Director, REMOVED& Warranty

• Initial Complaint

  Date:01/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased used 2022 REMOVEDOdyssey from VMI dealer. Since day day one we have had complete failures of every VMI component. Other than backup emergency operations. Dealer is was always going to call VMI or swap out computer module. Always came home with same failures 120 miles away. So I decided to file complaint with VMI and see if what we go through on a regular basis. So I decided to document on video and 1 picture. Can provide copies if needed 1/10/24 3:21pm door opens only Open ramp with emergency backup 1/10/24 3:27 pm car kneels suddenly while daughter going up ramp. Forces her to hit door and loose control of chair and almost turning over. 1/10/24 3:34pm door switch dead, VMI switch closes ramp but not door. Had to close door with outside handle. 15 minutes just to leave house.1/10/24 5:34 pm door opens- everything else complete failure 1/10/24 5:36 pm ramp closes. Door want close. Have to turn off power switch and close by hand 1/10/24 6:23 pm door opens. Everything else fails 1/13/24 2:29 pm kneel fails again. This time my daughter was in van.1/13/24 2:52 pm kneel fail 1/13/24 3:14 pm loud clicking sound from under car. Not first time I've heard 1/14/24 4:38 pm door opens- everything else failed.I have a disabled wife and handicapped daughter and there scared to go anywhere without me. And I don't blame them. But that's not the reason we paid 65k for a van from R&R mobility in REMOVED. It was for convenience. Lol

  

  Business Response

  Date: 01/26/2024

  Dear REMOVED,

  Very sorry to hear about the challenges you have experienced with our Vantage Mobility product. I attempted to contact but I left you a detailed message with my contact information. If you could please provide me with the vehicle VIN# so I can review the history and get a better understanding of the concerns. Once I have reviewed the information and history, I will circle back with you so we can discuss further and hopefully put together a game plan to move forward.

  Thank you,

  REMOVED;

  Director, REMOVED& Warranty