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Business Profile

Web Design

WebCreationUS

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Design.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/28/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    No services were ever provided! Once WebCreationUs received the $215 they conveniently became unavailable. No response until I asked for a refund. Now theres no response at all!!

  • Initial Complaint

    Date:02/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last year February 25,2022 I had web creations ** build me a website. I was told it would belong completely to the company I own. I was also told that they would hold control for about 6 months to make sure everything worked properly. Time went on and now Im being told that I have to pay them 600$ a year for my website. Completely misleading me.

    Business Response

    Date: 04/14/2023

    The customer does own the website in full, and they can do what they want with the website. The website is currently hosted on our server and any clients who choose to host with us will receive 1-year free hosting. If they wish to continue hosting, there are yearly fees associated with hosting, just like with all providers this is not, and never was a free service.

     

    *******************************************

     

    '*******' is a yearly cost to keep a clients website hosting and support active.
     

    *******

    Your website will come with one year of our *************** if you choose to use this. Please see terms for ******* below titled ******* Terms
    ******* Terms

    WebCreationUS LLC will provide ******* for the website if the client requires us to do so and on receipt of full payment of our hosting fees 12 months after the website went live. In doing so, WebCreationUS LLC will provide a reliable and professional service to the client, excluding unavoidable technical failures. All hosting offered by WebCreationUS LLC is limited to 1GB of website space unless otherwise stated in a separate contract.
    WebCreationUS LLC ******* is annually renewable. The date of renewal will be 12 calendar months from the date the website was made live. WebCreationUS LLC will contact the client 4 weeks before the renewal date and ***************s are not obligated.
    The ******* renewal charge must be received within 10 days of the ******* expiry date. We reserve the right to deactivate any website when the ******* has expired and the client has not paid the renewal charge. We reserve the right to charge an administration fee of $150 for reactivating *******.
    If the client does not use WebCreationUS LLC ***************s, then the management and hosting of the domain name are the full responsibility of the client.
    If the client does not wish to renew *******, the site files and associated data can be made available to the client for free on request and the domain name can be transferred to the client's registrar account. Should the client instruct us to upload and configure the site and domain name to a third-party server this work will be subject to charge.
    WebCreationUS LLC reserve the right to delete the website from our servers 3 months after the date your hosting expired if you choose to not renew *******.
    WebCreationUS LLC offer free SSL with sites we host and manage DNS for. If you wish to manage DNS independently, we cannot provide support for SSL.
    Payments for ******* products are non-refundable and non-transferable.

  • Initial Complaint

    Date:12/06/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In May 2022, after talking by email and by phone with ******************** Associate ***********************, I hired WebCreationUS for three months of search engine optimization (SEO) services for the website for my business, ********************* Counseling LLC, which is based in *****. During our initial phone call, **************** advised that his company would be able to have my business' website ranked in ****** and that I would notice a substantial increase in organic traffic to my website within 90 days. I prepaid for the service in the amount of $900.00 USD. At the end of the 90-day period (after still seeing no increase in website traffic), I was advised by email (see attached documents) by another representative at WebCreationUS that it would take up to 6 months, and so I did as recommended and renewed the service for another three months--paying yet another $900.00 USD ($1,800.00 USD in total). At the end of the 6-month period, I still saw no increase in organic traffic to my website, and--per WebCreationUS online customer portal--my keywords still had not ranked in ****** search results. I was then told that it could take 3 months, 6 months, 9 months, a year or even longer to rank my keywords and that "no company can give a guarantee as to when keywords will rank." *********** then sent me another invoice for $900.00 USD, which I did not pay. Subsequent to submitting the second $900.00 payment to WebCreationUS, I began reading reviews and complaints made against them to the Better Business Bureau and noticed a large number of negative reviews and complaints against the company--in almost all of which the company appears to reverse blame to the customer, rather than taking responsibility for its misrepresentations or trying to make amends to the customer.

  • Initial Complaint

    Date:10/28/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,I own a company of uniform Accessories to all branches of the military /Police /fire **** And more .5 years ago a nice gentlemen by the name of ***************** Project Manager of WebCreationUS LLC called and offer me a quote to build my new website Beekay.com he was very nice and told me that they will be supporting me thru any problem .and that how it really was .he left WebCreationUS LLC. on 10/20/22 I couldn't navigate my on website like i'm used to do thru all the lastpass 5 years .i reached WebCreationUS LLC i spoke with *********************** he told me he will pass it to the technical support. a day pass nothing happened i call again and i spoke with sport team by the name of ******, she transfer me to supervisor *** ******** that up until today 10/28/22 didn't have the time to call be back as promised. I'm in contact with all my hosting company and secured company of of my website and they all tried to unlocked but they can't .all pointed that the problem is from WebCreationUS LLC they are my developers .the situation now is that they dont let me to control on my own website .the only sentence you hearing from them you not hosting with us ...now its locked by technical support ************* i asked for quotes for fix it but there is no quote that made for me in the last 9 days .because of that i'm losing work .im only struggling with back and forth emails all day with no solution.I asked how is the *** of the company maybe to talk to him ? Miss, ****** told me to search on ****** !!!It is the worst company .i dont think they know how to resolve my problem and that why they not answering!!!Thank you ******************* Bee *** parade Equipment Co,Inc.

    Business Response

    Date: 12/21/2022

    The customer was advised to contact their hosting company to restore the site from a backup as this would remedy the issue. The customer declined an associated fee for our time and service to investigate which would apply due to the issue happening outside of our hosting environment. Any issue encountered by the client was unrelated to services provided by our company.

    Customer Answer

    Date: 12/21/2022

    liars!!!!

    I never received any fee to pay .can they provide me this email that they told me a price afee ? they only repeat them self to move the hosthing to them and then they can fix it. they round all my website and now i have to build a new one .

    This company have to  stop  lying to customer that put all the trust and faith in them . 

    B/R

    Iris

    Bee *** Parade Equipment.

     

WebCreationUS is NOT a BBB Accredited Business.

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