Business ProfileforJiffy Lube

On Sept. 13, 2021, I entrusted the *************** Jiffy Lube to perform oil changes services on my 2019 Ram ****. The next day within 100 miles of the oil change, my truck experienced a knocking noise in the engine. I called Jiffy Lube and the manager came to my house to look at the truck. There was oil registering on the dipstick but a significant amount of oil droplets were on my undercarriage and dripping onto my garage floor. The manager consulted with his district manager and asked if I could bring the truck to the shop for further examination. At the shop they showed me a bucket of oil saying they re-drained the oil to confirm correct amount and once again changed the oil filter. After refilling the oil and replacing the filter they started the truck to try and determined the source of the knock. The truck died in their bay and I had it towed to the dealership where it was bought. For the last 7 weeks Jiffy Lube says that I have no proof that this was their fault and refused to pay. The *********** center says I have a seized engine from improper oil change and will cost approximately $35,000 for repairs. Jiffy Lube continues to deny any responsibility and has forced me to do a costly motor tear down for complete diagnostic which recently came back as non-warranty and related to improper oil change and they referenced the shop video in which a Jiffy Lube technician struggled for 11 minutes to install my oil filter. The truck showed a low oil pressure code when it was received at the dealership with the oil on the undercarriage that I described previously. Even with the evidence in the video, the oil pressure code and the residual oil from the previous day's oil change, Jiffy Lube is saying that they do not have proof it was them. I am working on obtaining a full diagnostic report from the dealership, Ram technicians, and engineers that were involved in the teardown and diagnosis.