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Business Profile

Property Management

Pierce Property Management
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/30/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had rented through this agency for over 6 years. was served a 30day notice to vacate the property with no explanation. I had tried contacting the company several times and didn't receive a return call for over a week. I never signed off a final walk through of the property. I notified the company that I had vacated the property within the 30 days. I was not returned my security deposit within the 14 day period. after 45 days I was sent a bill in the mail for over 2900 dollars to cover repairs, which are all common wear and tear items.

    Business Response

    Date: 12/03/2024

    As ************ has not submitted a dispute with our company, we were unaware of this issue.  *********** does try to provide the best customer service possible to all parties including our duty to the owners.

    The 30-day notice termination for the end of September was delivered in August.  We are not required to provide a reason for the termination.  The owner chose not to continue Mr. ********* lease. The property manager also reached out to him the day notice was sent as a courtesy to let him know the termination was coming.

    ************ was present for the move-out walkthrough with the property manager.  She did let him know the numerous items she did find that necessitated attention that were above normal wear and tear.  Even though Mr. ********* had returned possession of the property, the property manager allowed him to remove personal items that had not been removed.  As per the Arizona Landlord Tenant Act, the tenant can be present at the walkthrough when requested.  The property manager notified him of the walkthrough and he was in attendance. 

    An estimated security deposit disposition was mailed out prior to the required 14 business days.  Once we were in possession of all the final invoices, an additional revised disposition was sent out.  Mr. ********* was only charged a portion of the patch/paint invoice as wear and tear were factored in.    In addition, there was a charge for last months rent that was never paid, numerous unpaid late and 5-day notice fees,repairs and cleaning.

    The property manager does have a 98-page report with over 500 pictures.  **************** would like to schedule a time to view them, we would gladly go over them with him.

    I hope this helps clarify any concerns Mr. ********* has.

    Thank you for your time,

    ***** *******

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