Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/03/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I recently purchased a Wingmaster 870 on 12/05/22 order #*****. The product I received was not the one in the picture. I delt with a nice customer service employee named ****. I was refunded $50 and a $100 coupon code toward next purchase. I then bought a Taurus P3C, order number ****** on 01/26/23 only to find out that the order was canceled by the vendor the following week, this rendered the coupon code inactive. I emailed and called customer service and they reactivated the coupon code. I then purchased a Taurus GX4 order #****** on 02/01/23. I day later I checked the order status and again it was canceled and once again the coupon code for $100 is inactive. I have called several times to follow up and nobody answers the line. I think at this time the best course of action would be to simply refund the $100 to my credit card.
Business response
02/14/2023
This complaint does not appear to be related to our business. We called the complaining party and received the following email response. We do not offer discount codes or promo codes and do not know who the complaining party is doing a transaction with as we have no records for them. Please remove this from our profile as it does not relate to us.
Thank you
*********************CFO
From: ********************* [mailto:*******************]
Sent: Tuesday, February 14, 2023 10:52 AM
To: ******************* <**********************************************>
Subject: Re: Remington Wingmaster 870 Order#*****
Thank you for the attention to my ongoing issue. I finally received a response from customer service. They have once again reissued a promo code. If I have trouble using it as before or find that they won't honor the discount, I will contact you.
Thanks again,
*************************;
Sent from Outlook
From: ******************* <**********************************************>
Sent: Tuesday, February 14, 2023 12:41 PM
To: ******************* <*******************>
Subject: Remington Wingmaster 870 Order#*****
Good Morning *****,
My name is ******************* with Davidsons **** We recently received a letter from the BBB regarding the issues that youve been having trying to order a firearm that youre interested in. I apologize for this inconvenience! I tried giving you a call yesterday and thought Id send a follow up email as well.
I am trying to gather as much information as possible about the guns that you have been trying to purchase. Can you please let me know what dealer you are trying to have your guns shipped to? Are you ordering through Gallery of Guns (our consumer based website)?
Once I have all necessary information we can work on getting your refund in place. Thanks again and please do not hesitate to call or reach out to me with any additional questions.
*******************
Strategic Implementation Manager
********, **
******************** office
************** direct
************** fax
******************************************
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.