We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Home Builders

Dorn Homes, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Builders.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently had several sinks and washer hookup backups and flooded my home. When the plumber inspected the issue, they found a 20' sag in the sewer line that allowed debris to settle and caused a major blockage. I was informed that the sag in the line was due to faulty insulation at the time of build and is a major issue that needs to be addressed. I have reached out to Dorn Homes Warranty, ************ the subcontractor **** used for Plumbing and to the **** Warranty coverage provided by ****. All have informed me this is not covered outside of the 2 year window of the build. However, the plumber that came to do the inspection said this type of defect is not something that should be seen on a home so recently built. The two-year **** would have been August 2023, so I am only 3 months outside of this window. But given the severity of the defect, and that it was likely an issue all along that only presented itself recently, **** should address and rectify the issue.

  • Initial Complaint

    Date:10/31/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a new house from ****. Last month the wind was very strong and my air conditioner. slid off the cement pad as Dorn homes never secured the air conditioner to the cement pad with bolts. this is a standard of completion. I have contacted **** which has been bought by another company who is responsible for this type of problem. They have not responded. The new company is called evermore homes.

  • Initial Complaint

    Date:09/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Difficulty getting a response from DORN Homes now that they have been acquired by Southern Home Builders concerning a complaint pertaining to LATENT DEFECTS A.R.S. ******. Problems with deck construction and poor workmanship that resulted in wood rot of deck structural joists and beams. Improper installation and lack of standard practices caused failure of the deck structure. This damage is not covered by the **************** that has assumed the structural warranty for DORN Homes. Cost estimates for repair exceed 25K and this is clearly a LATENT DEFECT issue.

  • Initial Complaint

    Date:07/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a new construction in August 2021. **** offers a year warranty on everything. Ever since we moved in the ac has not worked correctly. Last year an ** company came out over 12 times to our house and never came to a solution on what was wrong. Once again when summer hit this year the ** went out again and was not working properly. We have had an ** company come out 5 times to determine that the attic is way too hot and that is why the ac is not working properly. **** refuses to listen to us about the attic and keeps sending out ac companies instead of getting to the root of the issue. I currently am 21 weeks pregnant. I am high risk and have been in a house that will hit over 85 degrees. I have been told that this is not dire situation by a **** customer service representative. I have major house concerns and they are not taking this seriously.

  • Initial Complaint

    Date:11/11/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******* quit working 2 Months after we moved. It was found the *** pipe has been exposed to extreme high head and melted. It was repaired and we were told everything is fine. Three more visits by *********************** and still not functioning properly. The second *** pipe was melted again last week. **** is not concerned and said its not their problem as our two year warranty is up. It was never installed correctly and never functioned properly. We are thankful our house did not burn down.

  • Initial Complaint

    Date:06/06/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are in the process of building a home in ****************, ********** **. We have had continuous problems with construction and communication issues with Dorn Homes for many months. The main issue right now is that we paid over $12,000 for an upgraded appliance package (cafe) on a house worth almost 1 million dollars with landscaping and now **** says they cant get all of the Cafe appliances. We understand there have been issues related to Covid - BUT then give us some realistic options! **** is planning on putting in an ** wall oven. We paid a lot for the Cafe package and now the appliances wont match, and ** is not the quality that Cafe is. That is very unacceptable! This is a new build! We have gotten such a run-aroundno return calls or transferred to people who have no idea what is going on. We asked for an appliance refund and we would put in all of our own appliances but have heard nothing. There have been many other unresolved issues, but THIS appliance one is a big one! Dorns on-site staff has changed hands many times over the past year and it is a real Cluster - . We are supposed to close on July 14! I wish someone could help us and MAKE IT RIGHT! Please ****, please make it right for us! We have made 7 trips from WI in the past year and have tried to get resolutions! Please help us!

    Business Response

    Date: 06/07/2022

    Good morning,

     

    I am extremely sorry for the frustration you have experienced. I have reached out to the construction team and they verified they have met you onsite at the construction property address on the week of 5/30 to address your concerns. I do apologize for the inconvenience with the appliances. This is out of our control as the Caf appliances are not available. If you have any additional questions about the appliance issue please reach out to our main office at ************ and ask for ***************************. I am the Director of Warranty and if you have additional questions you can reach me ************************************* or ************.

     

    Thank you,

     

    *****

     

    Customer Answer

    Date: 06/07/2022

    *** options we were offered in May when we were on site: (1) put in an ** wall oven (2) put in a temp oven until the Cafe is available. *** response from **** appeared to have stated that ALL of our appliances are not available.  NO ONE has stated this before today. Our (new) construction Mngr. said he would get back to us in a couple days.  It has been 10 days since that - with no communication. We want comparable value appliances for the high price that we paid upfront. When is someone going to really let us know what is going on??  I wish there was a way to work together rather than my husband and me being at the mercy of what **** decides to do WITHOUT letting us know anything or without any possible compromise.  We understand if you are not able to get the Cafe appliances. Allow us to pick quality appliances for our home! 

    Several mistakes were made by the design specialist that were not caught before ordering and we have to just settle with that - *** design specialist even  sent us pictures of our correct choices as documentation, but when she completed the forms - she made mistakes that we now have to live with.  No one wants to even listen to us about the picture documents that we have. 

    I am so disappointed with the **** Company. We have all gone through building issues due to or not due to Covid. **** was very accommodating when they wanted us to buy the home package, but not at all accommodating when we have some issues that need to be resolved. 

    *** answer sent back to us by **** after our complaint did not offer a resolution.  **** should be reaching out to us!  

    Business Response

    Date: 06/08/2022

    I am more than happy to have someone from our sales team reach out to you today to discuss your appliances with you. Again it is my understanding you did just meet onsite with our construction team however if you have additional questions for them I will have one of our superintendents reach out to you today as well. I am available anytime as well to answer any questions I can as well.

     

    Thank you,

     

    *****************************

Dorn Homes, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.